Facility Operations Manager

Job Posting Organization:
The World Wildlife Fund (WWF) was founded in 1961 and is one of the world's leading conservation organizations. Its mission is to help people and nature thrive by operating in more than 100 countries. WWF partners with communities, companies, and governments to protect wildlife, conserve vital habitats, and advance sustainable solutions. The organization is grounded in science and driven by collaboration, focusing on conserving biodiversity, supporting resilient communities, and addressing climate change. WWF has nearly 1 million members in the United States and over 5 million globally, showcasing its extensive reach and commitment to environmental conservation.

Job Overview:
The Facility Operations Manager at WWF plays a crucial role in overseeing all facilities functions within the organization. This includes managing facilities management, property management, mailroom and reception services, vendor management, space planning, facilities purchasing, construction, parking operations, and budget planning and execution. The position is essential for ensuring that the WWF headquarters operates efficiently and that occupant satisfaction is maintained. The manager will be responsible for the day-to-day operations of the WWF HQ facilities, ensuring that all functions are performed effectively and that the needs of the occupants are met. This role requires a proactive approach to managing the facilities and a commitment to maintaining high standards of service and operational excellence.

Duties and Responsibilities:
The Facility Operations Manager will manage the day-to-day operations of the WWF HQ facilities, ensuring efficient operations and occupant satisfaction. Key responsibilities include managing a $1.5M Property Management Agreement (PMA) and serving as the primary contact for WWF’s property manager. The manager will oversee WWF’s third-party office services team and office services contract, ensuring that all facilities requests are responded to thoroughly and in a timely manner while monitoring contractual KPIs. Financial management is also a critical aspect of the role, which includes gathering the base budget for Facilities and Buildings, reviewing and approving expense coding in the accounting system, and providing summary updates to the Financial Operations Lead. The manager will oversee workspace planning and allocation, providing expertise to WWF leadership on effective workspace management. Additionally, the role involves supporting corporate risk management, managing emergency/disaster protocols, directing purchasing and maintenance of supplies and equipment, and maintaining vendor relationships. The manager will also conduct new employee orientation sessions, supervise the maintenance of WWF asset inventory, support LEED certification renewals, and perform other duties as required.

Required Qualifications:
Candidates for the Facility Operations Manager position should possess excellent stakeholder and client management skills, demonstrating the ability to build rapport, listen, and propose acceptable solutions for tenants and the organization. Strong organizational and workload management skills are essential, as the manager must regulate work to prevent overwhelming situations and build systems for efficiency. Effective problem-solving skills are crucial, with the ability to identify issues and propose solutions. The candidate must excel in communication at all levels, ensuring stakeholders and tenants feel informed and engaged. A Bachelor’s degree or equivalent experience is required, along with a minimum of eight years of facilities administration experience. Excellent project management skills are necessary, as well as strong analytical and problem-solving abilities. The candidate should also have excellent customer service and interpersonal skills, with the ability to engage and influence stakeholders effectively.

Educational Background:
A Bachelor’s degree or equivalent experience is required for the Facility Operations Manager position. This educational background should ideally be complemented by relevant coursework or training in facilities management, project management, or a related field that supports the responsibilities of the role.

Experience:
The position requires a minimum of eight years of facilities administration experience. This experience should include managing multiple projects simultaneously and driving results in a hybrid work environment. Candidates should have a proven track record of effective facilities management and a strong understanding of budget management and financial oversight.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication within the organization. Additional language skills may be beneficial, particularly in a diverse workplace, but are not explicitly required for this position.

Additional Notes:
Applicants must be legally authorized to work in the U.S., and this position is not eligible for employment visa sponsorship. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Relocation is not provided for this position. WWF promotes equal employment opportunities for all qualified individuals regardless of age, race, color, sex, religion, national origin, disability, veteran status, or any other characteristic protected under applicable law.