Client Support Analyst

Job Posting Organization:
The job is posted by the FAO Shared Services Centre (SSC), which is dedicated to enhancing the efficiency and effectiveness of the Food and Agriculture Organization (FAO) through streamlined processes and quality assurance activities. The SSC focuses on delivering high-quality services to both internal and external clients while continuously improving service delivery through process standardization, automation, and self-service capabilities. The organization aims to drive service excellence while reducing costs, ensuring that all transactional processes are managed effectively. The SSC operates in Budapest, Hungary, and is part of a larger network of FAO offices worldwide, contributing to the organization's mission of achieving security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security and improved nutrition for all.

Job Overview:
The Client Support Analyst position is integral to the FAO Shared Services Centre, where the incumbent will provide cross-functional client support and systems user support in various administrative processing areas, including hire to retire, invoice to pay, and procedural guidance. The role involves advising both internal and external clients on processing transactions related to finance, travel, and human resources within the FAO Global Resource Management System (ORACLE). The analyst will also support users in navigating FAO corporate systems, manage access to administrative systems, and investigate complex cases to provide documented guidance. This position requires a proactive approach to identifying client issues, proposing solutions, and participating in system testing to enhance overall service delivery.

Duties and Responsibilities:
The Client Support Analyst will have a diverse set of responsibilities, including: advising FAO internal and external clients on Procure to Pay, Finance, Travel, and HR transactions; providing operational support for FAO corporate systems such as the Budget Maintenance Module and Management Information System; managing user access to administrative systems; investigating and analyzing complex client cases; handling incoming service requests through a tracking system and voice line; escalating issues when necessary; identifying transaction processing problems and proposing adjustments; participating in system change testing; and performing additional duties as required to support the Shared Services Centre's objectives.

Required Qualifications:
Candidates must meet the following minimum requirements: completion of secondary school education; at least one year of relevant work experience in client support or a related field; a working knowledge of English at a C1 level; and either being a national of Hungary or a resident with a valid work permit. Additionally, knowledge of another FAO language such as Arabic, Chinese, French, Spanish, or Russian is desirable, enhancing the candidate's ability to communicate effectively with a diverse client base.

Educational Background:
The educational background required for this position includes a completed secondary school education. This foundational education is essential for understanding the administrative processes and systems that the Client Support Analyst will be working with, as well as for effective communication with clients and colleagues.

Experience:
The position requires a minimum of one year of relevant work experience in client support or a related field. This experience should ideally include familiarity with client relations management tools and enterprise resource planning systems, which are crucial for the analyst's role in providing effective support and guidance to users.

Languages:
A working knowledge of English at a C1 level is mandatory for this position. Additionally, knowledge of another FAO language such as Arabic, Chinese, French, Spanish, or Russian is considered a valuable asset, as it would enable the analyst to assist a broader range of clients and enhance communication within the organization.

Additional Notes:
The position is based in Budapest, Hungary, and candidates must be either nationals or residents with valid work permits. The role is likely to be full-time, although specific details regarding contract duration, seniority level, and compensation are not provided in the job description. The FAO Shared Services Centre emphasizes the importance of results focus, teamwork, communication, building effective relationships, and knowledge sharing as core competencies for all employees.