Job Description
Job Posting Organization:
The Danish Refugee Council (DRC) is one of the world’s leading humanitarian NGOs, dedicated to helping refugees and displaced people. Established in 1956, DRC operates in multiple countries around the globe, providing assistance in areas such as emergency response, livelihood support, and protection services. The organization employs thousands of staff members and collaborates with various partners to ensure effective humanitarian aid delivery. DRC's mission is to ensure that displaced people can live a dignified life and have access to the support they need to rebuild their lives. The organization is committed to upholding the highest standards of integrity and professionalism in its operations, and it actively promotes gender equality and diversity within its workforce.
Job Overview:
The Support Services Team Leader plays a crucial role in the overall leadership and coordination of Finance, Human Resources, Administration, and Supply Chain functions within the area office. This position is vital for ensuring compliance with the DRC Operations Handbook, donor regulations, national legislation, and internal controls. The Team Leader will provide strategic operational support to program implementation, overseeing financial management, budgeting, procurement, people management, administration, compliance, and audit readiness. The role requires a proactive approach to ensure efficient and accountable support services that align with the organization's mission and objectives. The Team Leader will also be responsible for fostering a collaborative work environment and promoting staff well-being and engagement, which are essential for achieving the organization's goals.
Duties and Responsibilities:
The main duties and responsibilities of the Support Services Team Leader include:
Required Qualifications:
The required qualifications for the Support Services Team Leader position include a strong background in Finance, HR, Administration, and Supply Chain management. Candidates must possess a minimum of 3 years of relevant experience, including 1-2 years in a supervisory or management role. Strong experience in budget planning, donor reporting, and compliance is essential, along with experience working with major humanitarian donors such as UN Agencies, ECHO, USAID, FCDO, and SDC. Familiarity with ERP systems, preferably Microsoft Dynamics, is also required. Candidates should demonstrate strong leadership, analytical, and problem-solving skills, as well as the ability to work collaboratively in a team environment.
Educational Background:
Candidates for the Support Services Team Leader position should have a Master's degree (preferred) or a Bachelor's degree in finance, accounting, business administration, management, or another relevant field. Additional certifications or licenses related to finance or management may be advantageous and will be considered favorably during the selection process.
Experience:
The position requires a minimum of 3 years of relevant experience, with at least 1-2 years in a supervisory or management role. Candidates should have strong experience in Finance, HR, Administration, and Supply Chain management, as well as experience in budget planning, donor reporting, and compliance. Familiarity with major humanitarian donors and experience using ERP systems, particularly Microsoft Dynamics, is highly desirable. Strong leadership, analytical, and problem-solving skills are essential for success in this role.
Languages:
Fluency in English is mandatory, with excellent skills in speaking, reading, and writing. Proficiency in additional languages may be considered an asset but is not required for this position.
Additional Notes:
The contract length for this position is 12 months, and it is classified as a National Contract with a Band G – Management designation. The duty station for this role is Debark/Dabat, Ethiopia, with a start date of August 15, 202
The Danish Refugee Council (DRC) is one of the world’s leading humanitarian NGOs, dedicated to helping refugees and displaced people. Established in 1956, DRC operates in multiple countries around the globe, providing assistance in areas such as emergency response, livelihood support, and protection services. The organization employs thousands of staff members and collaborates with various partners to ensure effective humanitarian aid delivery. DRC's mission is to ensure that displaced people can live a dignified life and have access to the support they need to rebuild their lives. The organization is committed to upholding the highest standards of integrity and professionalism in its operations, and it actively promotes gender equality and diversity within its workforce.
Job Overview:
The Support Services Team Leader plays a crucial role in the overall leadership and coordination of Finance, Human Resources, Administration, and Supply Chain functions within the area office. This position is vital for ensuring compliance with the DRC Operations Handbook, donor regulations, national legislation, and internal controls. The Team Leader will provide strategic operational support to program implementation, overseeing financial management, budgeting, procurement, people management, administration, compliance, and audit readiness. The role requires a proactive approach to ensure efficient and accountable support services that align with the organization's mission and objectives. The Team Leader will also be responsible for fostering a collaborative work environment and promoting staff well-being and engagement, which are essential for achieving the organization's goals.
Duties and Responsibilities:
The main duties and responsibilities of the Support Services Team Leader include:
- Leadership and People Management: Lead and supervise Finance, HR, Administration, and Supply Chain teams; matrix manage support staff in satellite offices; develop departmental work plans and monitor implementation; conduct performance appraisals; coach and mentor staff; identify learning and development needs; support recruitment, onboarding, succession planning, and workforce planning; foster staff well-being and engagement; promote teamwork and cross-functional collaboration.
- Financial Management: Ensure compliance with DRC financial procedures and donor regulations; oversee budgeting, forecasting, and financial planning; review financial transactions and supporting documentation; ensure accurate accounting in DRC Dynamics; monitor expenditures and budget utilization; support monthly financial reviews and BFU rebooking; supervise cash management, reconciliations, and financial reporting; ensure statutory tax and social security" style="border-bottom: 1px dotted #007bff !important;">security compliance; support donor financial reporting; provide analysis" style="border-bottom: 1px dotted #007bff !important;">financial analysis to management for decision-making.
- Human Resource Management: Oversee recruitment and onboarding; ensure compliance with DRC Global People Policy; supervise contract management; lead performance management processes; support employee relations and conflict resolution; ensure staff orientation and induction; coordinate organizational structure reviews; promote staff development and learning; act as Code of Conduct and safeguarding focal point.
- Administration: Oversee administrative services for the office; ensure compliance with administrative policies and local regulations; maintain efficient administrative systems; monitor office facilities and service providers; coordinate with Supply Chain on operational support.
- Supply Chain Oversight: Oversee procurement planning and implementation; ensure procurement complies with DRC Operations Handbook and donor regulations; chair or participate in tender committees; monitor Supply Chain KPIs; oversee fleet, warehouse, asset, and IT management; coordinate closely with Country Office Supply Chain; ensure timely procurement supporting program implementation.
- Budgeting and Planning: Prepare program and support budgets; monitor budget implementation; analyze budget variances; recommend corrective actions; ensure efficient cost control.
- Compliance, Audit and Risk Management: Ensure compliance with donor, DRC, and statutory requirements; serve as field audit focal point; coordinate internal and external audits; ensure audit recommendations are implemented; strengthen internal controls; monitor organizational risks.
- Systems and Reporting: Ensure effective use of DRC Dynamics ERP; review financial and operational reports; monitor departmental KPIs; prepare management reports; support organizational reporting requirements.
- Coordination: Coordinate with Country Office Finance, HR, Administration, and Supply Chain departments; support program managers in financial and operational planning; liaise with banks, government authorities, vendors, donors, and auditors; represent Support Services in Area Management meetings.
Required Qualifications:
The required qualifications for the Support Services Team Leader position include a strong background in Finance, HR, Administration, and Supply Chain management. Candidates must possess a minimum of 3 years of relevant experience, including 1-2 years in a supervisory or management role. Strong experience in budget planning, donor reporting, and compliance is essential, along with experience working with major humanitarian donors such as UN Agencies, ECHO, USAID, FCDO, and SDC. Familiarity with ERP systems, preferably Microsoft Dynamics, is also required. Candidates should demonstrate strong leadership, analytical, and problem-solving skills, as well as the ability to work collaboratively in a team environment.
Educational Background:
Candidates for the Support Services Team Leader position should have a Master's degree (preferred) or a Bachelor's degree in finance, accounting, business administration, management, or another relevant field. Additional certifications or licenses related to finance or management may be advantageous and will be considered favorably during the selection process.
Experience:
The position requires a minimum of 3 years of relevant experience, with at least 1-2 years in a supervisory or management role. Candidates should have strong experience in Finance, HR, Administration, and Supply Chain management, as well as experience in budget planning, donor reporting, and compliance. Familiarity with major humanitarian donors and experience using ERP systems, particularly Microsoft Dynamics, is highly desirable. Strong leadership, analytical, and problem-solving skills are essential for success in this role.
Languages:
Fluency in English is mandatory, with excellent skills in speaking, reading, and writing. Proficiency in additional languages may be considered an asset but is not required for this position.
Additional Notes:
The contract length for this position is 12 months, and it is classified as a National Contract with a Band G – Management designation. The duty station for this role is Debark/Dabat, Ethiopia, with a start date of August 15, 202
- Salary and conditions will be in accordance with the Danish Refugee Council’s Terms of Employment for National employees. All applicants must upload a cover letter and an updated CV (no longer than three pages) in English. Applications sent by email will not be considered, and it is crucial that CVs do not exceed the specified limit. The closing date for applications is July 31, 202
- The Danish Refugee Council is committed to achieving gender parity in staffing at all levels and encourages women candidates to apply to bridge the gender gap. DRC is an equal opportunity employer and values diversity, creating an inclusive environment based on mutual respect for all employees.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.