Quality and Compliance Systems Specialist

Job Posting Organization:
54 reasons is Australia’s leading child rights organisation, proudly part of the Save the Children Australia Group and global movement. The organization is dedicated to ensuring that children and young people have their rights met and thrive in all their diversity. With a workforce of approximately 600 employees, 54 reasons operates across various regions, remote areas, and capital cities in Australia, providing quality services to children and their caregivers. The organization emphasizes the importance of the child's voice and aims to create lasting change for children everywhere.

Job Overview:
The Quality and Compliance Systems Specialist position is not a typical back-office compliance role; it is a hands-on builder opportunity that involves transforming contracts, audits, reporting, and quality requirements into practical systems that teams can effectively utilize. The role is dynamic, with responsibilities varying from shaping funder reporting to driving continuous improvement projects. The ideal candidate will be a curious problem-solver who embraces technology and enjoys enhancing operational efficiency. This full-time, permanent role is part of the Nationwide Services team, based in either Melbourne or Brisbane, and offers a hybrid work model. The specialist will play a crucial role in ensuring compliance and quality across the organization, contributing to the overall mission of supporting children and young people.

Duties and Responsibilities:
The duties and responsibilities of the Quality and Compliance Systems Specialist include:

• Ensuring effective contractual management by supporting the implementation of new contracts.
• Enabling audit readiness through collaboration across the organization.
• Designing and building system-based solutions that support quality, compliance, and reporting.
• Driving continuous improvement projects aimed at enhancing the effectiveness of the organization’s services and programs.
• Collaborating with service delivery teams to understand their needs and reduce burdens associated with compliance and reporting.
• Utilizing strong interpersonal skills to build relationships and facilitate communication between teams.
• Applying systems thinking to create efficient workflows and processes that enhance operational performance.

Required Qualifications:
Candidates for the Quality and Compliance Systems Specialist position must possess the following qualifications:

• Proven experience in contractual management, including compliance, audits, self-assessments, and reporting related to funder requirements.
• Strong knowledge and experience in building workflows, dashboards, and systems related to contract management.
• Excellent systems thinking capabilities, with the ability to navigate and create processes that improve efficiency.
• Exceptional interpersonal and collaboration skills, enabling effective communication and relationship-building with diverse teams.
• A proactive approach to changing practices and ways of working to alleviate burdens on service delivery teams.

Educational Background:
The educational background required for this position includes a relevant degree or equivalent qualification in a field related to compliance, quality assurance, or project management. Candidates with additional certifications in contract management or quality systems will be viewed favorably. Continuous professional development in relevant areas is also encouraged.

Experience:
The position requires candidates to have substantial experience in quality and compliance roles, particularly within the not-for-profit sector or similar environments. A minimum of 3-5 years of relevant experience is preferred, with a demonstrated track record of successfully managing compliance processes and systems. Experience in working with diverse teams and understanding the unique challenges faced by service delivery organizations is essential.

Languages:
While there are no specific language requirements mentioned, proficiency in English is mandatory due to the nature of the role and the need for effective communication. Additional language skills may be considered an asset, particularly in languages relevant to the communities served by the organization.

Additional Notes:
This position is a full-time, permanent role based in either Melbourne or Brisbane, with a hybrid work model available. The organization is committed to diversity and inclusion, encouraging applications from Aboriginal and Torres Strait Islander candidates. The application process is designed to be straightforward and accessible for all. Employees are required to undergo a National Police Check and a Working with Children Check, and must adhere to the organization's Child Safeguarding Policy and Code of Conduct. The organization offers a range of employee benefits, including full salary packaging, individual learning plans, internal development opportunities, and support for workplace wellness.