People and Culture Officer

Job Posting Organization:
UNICEF, established in 1946, operates in over 190 countries and territories with a mission to save children's lives, defend their rights, and help them fulfill their potential. The organization is committed to promoting the rights of every child and offers diverse opportunities for professional and personal development to its staff. UNICEF is known for its inclusive culture and attractive compensation and benefits package, emphasizing the importance of caring for its employees as they work towards their mission.

Job Overview:
The People and Culture Officer at UNICEF plays a crucial role in supporting staff members and their families during challenging circumstances, ensuring they receive the necessary assistance and guidance. This position is part of the Policy, Compensation and Social Benefits (PCS) section, which provides policy and operational support regarding social security" style="border-bottom: 1px dotted #007bff !important;">security and compensation schemes. The officer will manage a diverse workload involving confidential medical information and sensitive cases, requiring sound judgment and a strong service orientation. The role involves collaboration with various UN entities and focuses on providing expert support on complex social benefits and staff welfare matters, making it a unique opportunity within UNICEF's People and Culture function.

Duties and Responsibilities:
The People and Culture Officer will be responsible for preparing advice and correspondence on social benefits, liaising with the Global Shared Services Centre (GSSC) on operational matters, providing administrative support for claims submissions, and serving as the local focal point for processing social benefits payments. The officer will also contribute to policy revisions, update informational materials, participate in global webinars, and report to the UN. The role demands professionalism, empathy, and confidentiality while managing complex cases and ensuring timely follow-up and resolution of issues.

Required Qualifications:
Candidates must possess excellent communication, client-service, and relationship-management skills. They should be able to collaborate effectively with multidisciplinary stakeholders, handle confidential information with discretion, manage a high-volume workload, and demonstrate strong judgment and diplomacy. Emotional maturity and resilience are essential, as the role involves dealing with distressing situations.

Educational Background:
A University Degree in law, human resource management, international relations, psychology, or a related field is required for this position.

Experience:
Candidates should have a minimum of two years of professional experience in human resource management within an international organization or large corporation, preferably with experience in HR benefits and entitlements.

Languages:
Fluency in English is mandatory. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) or a local language is considered an asset.

Additional Notes:
The position is classified at the NO-2 level and involves full-time work. UNICEF promotes a diverse and inclusive workforce and encourages applications from all qualified candidates. The organization provides various benefits, including paid parental leave and reasonable accommodations for persons with disabilities. Background checks and medical clearance are required for selected candidates, and UNICEF does not charge any processing fees during the recruitment process.