IT Operations Assistant

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of individuals who are committed to the mission of eradicating hunger and improving security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security. WFP is recognized for its efforts and was awarded the Nobel Peace Prize in 2020 for its work in combating hunger and promoting peace. The organization values diversity and inclusion, ensuring that all employees are treated with respect and dignity, regardless of their background or identity. WFP is committed to fostering a healthy and inclusive work environment, where employees can thrive and contribute to the organization's mission.

Job Overview:
The IT Operations Assistant position at WFP involves providing high-quality technical support and maintaining systems and data across various areas to ensure effective delivery of IT services. The role is crucial in supporting WFP's operations, particularly in the field offices located in Ambovombe, Ampanihy, Fort-Dauphin, and Toliara. The IT Operations Assistant will be responsible for system maintenance, technology management, and responding to queries from WFP staff regarding technology and systems. This position requires a proactive approach to problem-solving and a commitment to delivering excellent service to support the organization's humanitarian efforts. The successful candidate will work closely with senior colleagues and will have opportunities for professional development and training to enhance their skills in IT operations.

Duties and Responsibilities:
The duties and responsibilities of the IT Operations Assistant include:

• Carrying out system maintenance tasks such as monitoring, diagnostics, and optimization to ensure systems are running effectively.
• Maintaining technology, including repairs and configuration, in accordance with data security protocols.
• Preparing files and systems for inventory and archives to ensure information accuracy.
• Allocating tasks to colleagues and ensuring delivery to agreed standards and deadlines.
• Responding to queries about technology and systems to assist WFP staff.
• Providing standard training to end users on technology and systems.
• Performing routine deployments of server hardware and software, including testing and problem identification.
• Maintaining information records, updating web pages and databases.
• Installing, operating, and maintaining telecommunications systems and equipment. 1
• Supporting the development of training documentation and web content. 1
• Suggesting improvements to methods and processes for continuous IT service improvement. 1
• Following emergency response processes to support food assistance needs.

Required Qualifications:
The required qualifications for the IT Operations Assistant position include a completion of secondary school education, with a post-secondary certificate in a related functional area being desirable. Candidates should possess strong technical skills and experience in resolving complex technical issues, as well as familiarity with client service standards. The ability to work collaboratively with unit heads to define requirements for the functional area is essential. Candidates should demonstrate a commitment to continuous improvement and possess strong problem-solving skills.

Educational Background:
Candidates for the IT Operations Assistant position should have completed secondary school education. A post-secondary certificate in a relevant field is desirable, indicating a foundational understanding of IT operations and support. This educational background will provide the necessary knowledge to perform the technical tasks required in this role effectively.

Experience:
The position requires a minimum of 5 years of related job experience in IT operations or a similar field. Candidates should have a proven track record of resolving technical issues and providing support in a professional environment. Experience working with various technology systems and understanding client service standards is crucial for success in this role.

Languages:
Fluency in French (level C) is mandatory for this position, as it is the primary language of communication within the organization and with local stakeholders. Knowledge of English is considered an asset, as it may facilitate communication with international colleagues and enhance collaboration within the global WFP network.

Additional Notes:
The IT Operations Assistant position is a Service Contract at Grade L5, with a duration of 12 months, renewable based on performance and organizational needs. The role is based in multiple locations, including Ambovombe, Ampanihy, Fort-Dauphin, and Toliara in Madagascar. WFP is committed to providing an inclusive work environment and encourages applications from individuals with disabilities. The organization does not charge any fees during the recruitment process and emphasizes the importance of submitting applications through their online recruiting system.