Floating Retail Store Assistant

Job Posting Organization:
Save the Children Australia is a prominent organization dedicated to improving the lives of children and communities in need. Established with a mission to create lasting change, the organization operates numerous programs aimed at protecting and empowering children. With a workforce that includes a diverse group of employees and volunteers, Save the Children Australia is committed to fostering an inclusive environment. The organization has a significant presence across various regions in Australia, focusing on community engagement and support. Save the Children Australia is known for its bold ideas and energetic approach to social change, making it a leader in the non-profit sector.

Job Overview:
The Floating Retail Store Assistant position is a permanent part-time role that plays a crucial part in the operations of Save the Children Australia's Op Shops in Melbourne. This role is designed for individuals who are passionate about making a difference and want to contribute to a cause that directly impacts the lives of children. The assistant will be responsible for supporting the daily operations of various store locations, ensuring that the stores remain open and welcoming to customers. The role involves working closely with volunteers, driving sales, and maintaining the overall appearance and functionality of the stores. The successful candidate will be expected to travel between different store locations, which may include Brunswick, Windsor, and Northcote, to provide support where needed. This position is ideal for someone who thrives in a dynamic environment and enjoys engaging with the community.

Duties and Responsibilities:
The duties and responsibilities of the Floating Retail Store Assistant include, but are not limited to:

• Traveling across various Op Shop locations in Melbourne to ensure smooth operations.
• Supporting volunteer teams and providing guidance to ensure they feel valued and motivated.
• Driving sales and customer service efforts to meet and exceed sales targets.
• Maintaining the store's appearance, ensuring it is clean, organized, and welcoming to customers.
• Managing stock levels and daily operations, including inventory management and merchandising.
• Acting as a problem solver for any challenges that arise during store operations.
• Collaborating with the Area Manager and State Retail Team to achieve agreed outcomes.
• Being flexible to take on additional hours as needed to support team coverage or workload.

Required Qualifications:
Candidates for the Floating Retail Store Assistant position must possess the following qualifications:

• Previous experience in retail and customer service roles.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Excellent communication skills, both verbal and written.
• A proven ability to build relationships and motivate others, particularly in a team setting.
• A willingness to engage in hands-on tasks, including moving stock and troubleshooting IT issues.
• A valid driver's license is essential for traveling between store locations.
• A Working with Children Check is required to ensure the safety of the children served by the organization.

Educational Background:
While specific educational qualifications are not explicitly stated, candidates are generally expected to have a high school diploma or equivalent. Additional training or certifications in retail management or customer service may be advantageous but are not mandatory for this role.

Experience:
The ideal candidate should have a background in retail and customer service, with a minimum of one to two years of relevant experience. Experience working with volunteers or in a non-profit environment is a plus, as it demonstrates an understanding of community engagement and support.

Languages:
The job does not specify mandatory languages; however, proficiency in English is essential for effective communication with customers and team members. Additional language skills may be beneficial, particularly in multicultural communities.

Additional Notes:
This position is a permanent part-time role requiring approximately 21 hours per week, typically consisting of three weekday shifts and one Saturday shift. The role offers flexibility, with additional hours available based on business needs and mutual agreement. Save the Children Australia is committed to diversity and inclusion, encouraging applications from Aboriginal and Torres Strait Islander candidates and individuals from various backgrounds. The organization provides a range of employee benefits, including individual learning plans, internal development opportunities, and support for workplace wellness. Employees are also entitled to full salary packaging benefits and extra leave options to promote work-life balance.