Assistant(e) aux opérations informatiques

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, established to save lives in emergencies and to use food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. WFP operates in numerous countries around the globe, employing a diverse workforce committed to its mission. The organization emphasizes the importance of diversity and inclusion, ensuring equal employment opportunities for all individuals regardless of their background. WFP has been recognized for its efforts, notably being awarded the Nobel Peace Prize in 202

• The organization is dedicated to fostering a healthy and inclusive work environment, where employees are encouraged to develop their skills and advance their careers through various training and mentorship programs. WFP's core values include Integrity, Collaboration, Commitment, Humanity, and Inclusion, which guide its operations and interactions with partners and beneficiaries. For more information, visit the WFP website and follow their social media channels for updates on their initiatives and impact.

Job Overview:
The position of Assistant(e) aux opérations informatiques is crucial for ensuring the effective implementation of various IT procedures and activities within the organization. The role involves providing quality technical support and maintenance of systems and data across different domains, contributing to the overall efficiency of IT services. The incumbent will be responsible for interpreting standard guidelines and practices, recommending actions to colleagues at various levels, and assigning tasks to other staff members. This position requires a proactive approach to problem-solving and a commitment to maintaining high standards of service delivery. The Assistant will work closely with senior colleagues to train end-users on technologies and systems, ensuring they can utilize these tools effectively. The role also involves preparing files and systems for inventory and archiving, ensuring that information is accurate and up-to-date, and responding to inquiries regarding technology and systems to assist WFP staff in their service delivery.

Duties and Responsibilities:

• Conduct maintenance tasks, including monitoring, diagnosing, and optimizing systems to ensure they function correctly and efficiently.
• Maintain technologies in accordance with data security" style="border-bottom: 1px dotted #007bff !important;">security and access controls, performing routine repair, configuration, and storage tasks to ensure the availability of IT equipment for WFP staff.
• Prepare files and systems, such as website content and directories, for inventory and archiving to ensure information accuracy and currency.
• Assign tasks to colleagues, ensuring work is completed according to agreed standards and deadlines to contribute to effective service delivery.
• Respond to various inquiries regarding technologies and systems to assist WFP staff in providing expected services.
• Train end-users on technologies and systems with support from senior colleagues to ensure effective utilization.
• Perform routine installations of network hardware and software, including testing and documenting issues to contribute to the proper functioning of technologies.
• Manage information files, updating web pages and statistical databases to ensure information is current and well-structured.
• Install and operate telecommunications systems and equipment, maintaining them to optimize services according to established operational procedures. 1
• Assist in developing standard documents, such as training materials and web content on behalf of senior officials, ensuring staff have access to necessary information about IT services and products. 1
• Propose improvements to methods and processes to contribute to the continuous enhancement of IT services. 1
• Apply emergency response processes and procedures as needed to assist in addressing emergency food assistance needs. 1
• Perform other duties as required by the organization.

Required Qualifications:
The position requires the completion of secondary education, with a post-secondary certificate in a relevant functional area being desirable. Candidates should possess at least five years of experience in the field, demonstrating a strong background in resolving complex technical problems. Experience collaborating with unit heads to define functional area needs is essential, as is familiarity with applying rules to resolve or escalate user service issues. Candidates should also have a solid understanding of user demands in the IT domain to effectively address their needs and propose sustainable solutions for recurring issues.

Educational Background:
Candidates must have completed secondary education, and a post-secondary certificate in a relevant field is preferred. This educational background provides the foundational knowledge necessary for the technical aspects of the role, ensuring that the incumbent can effectively support IT operations and contribute to the organization's goals.

Experience:
A minimum of five years of professional experience in the IT field is required. This experience should include a proven track record of resolving complex technical issues and collaborating with unit leaders to identify and address functional needs. Candidates should also have experience applying established procedures to manage user service challenges effectively.

Languages:
Fluency in French (level C) is mandatory for this position, as it is the primary working language. Knowledge of English is considered an asset, enhancing communication capabilities within the organization and with international partners.

Additional Notes:
This position is a Fixed Term contract at G5 level, with an initial duration of one year, subject to renewal following the probationary period. The role is based in Antananarivo, Madagascar, and is part of a broader effort to enhance IT services within the organization. WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees for applications or recruitment processes, ensuring a fair and equitable hiring environment.