IT Officer, Business Solutions I (Associate Experience Design Officer)

Job Posting Organization:
The World Bank Group is a prominent global institution established to provide financial and technical assistance to developing countries. Its mission is to end extreme poverty and promote shared prosperity. The organization comprises five institutions and has 189 member countries, with over 130 offices worldwide. The World Bank Group is recognized as one of the largest sources of funding and knowledge for development, leveraging data, research, and technology to address the most pressing global challenges. The organization is committed to sustainable development and works closely with both public and private sector partners to invest in innovative projects that drive economic growth and improve living standards.

Job Overview:
The IT Officer, Business Solutions I (Associate Experience Design Officer) position at the World Bank involves a critical role in enhancing the user experience of digital platforms utilized by frontline staff across various projects. The officer will be responsible for conducting user research, defining research strategies, and engaging with end-users to gather insights that inform the design and development of AI-powered business solutions. This role requires a deep understanding of user-centered design principles and the ability to translate research findings into actionable design recommendations. The officer will collaborate with cross-functional teams to ensure that the solutions developed are not only effective but also accessible and user-friendly, ultimately contributing to the World Bank's mission of improving operational efficiency and effectiveness.

Duties and Responsibilities:
The duties and responsibilities of the IT Officer include defining research plans that align with product roadmaps, selecting appropriate research methods, engaging with diverse stakeholders, and conducting usability studies. The officer will be tasked with recruiting participants for research, analyzing workflows, and identifying pain points. Additionally, the officer will prototype AI features, ensuring that user trust and explainability are prioritized. The role also involves creating design artifacts such as personas, journey maps, and wireframes, and ensuring compliance with accessibility standards. The officer will track the adoption and success rates of features, present findings to stakeholders, and facilitate workshops to align on design decisions. Deliverables will include user research roadmaps, usability analysis reports, and executive summaries.

Required Qualifications:
Candidates must possess a Master's degree in Arts, Computer Science, or a related STEM field with at least 6 years of relevant experience, or a Bachelor's degree in Computer Science with a minimum of 8 years of experience in UX research and product design collaboration. A degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, or a related field is preferred, with an advanced degree being a plus. Proficiency in qualitative and quantitative research methods, experience with AI-assisted design tools, and familiarity with workflow analysis and service mapping are essential. Strong storytelling skills and the ability to communicate effectively with both technical and non-technical audiences are also required.

Educational Background:
The educational background required for this position includes a Master's degree in a relevant field such as Arts, Computer Science, or a related STEM discipline. Alternatively, candidates with a Bachelor's degree in Computer Science and significant experience in UX research and design will also be considered. Specialized knowledge in HCI, Cognitive Science, or Psychology is advantageous, and an advanced degree is preferred.

Experience:
The position requires a minimum of 6 years of relevant experience for candidates with a Master's degree, or at least 8 years for those with a Bachelor's degree. Experience should encompass UX research, product design collaboration, and the application of AI-assisted tools in enterprise environments. Demonstrated impact on shipped features or products is essential, along with hands-on familiarity with AI-powered products and human-AI interaction research.

Languages:
Proficiency in English is mandatory for this position, as it is the primary language of communication within the World Bank. While additional languages are not specified as required, they may be beneficial in engaging with diverse stakeholders and participants in research activities.

Additional Notes:
This position is a local recruitment opportunity based in Chennai, India, with a term duration of 2 years. The role is full-time and offers a comprehensive benefits package, including medical, life, and disability insurance, as well as paid leave and retirement plans. The World Bank Group is committed to diversity and inclusion, ensuring equal opportunities for all candidates regardless of gender, race, ethnicity, or disability.