Registration Assistant

Job Posting Organization:
The job posting organization is UNHCR, the United Nations High Commissioner for Refugees, which was established in 195

• Its mission is to safeguard the rights and well-being of refugees, to ensure that everyone has the right to seek asylum and find safe refuge in another state, and to return home voluntarily. UNHCR operates in over 130 countries and has a workforce of more than 18,000 employees dedicated to helping millions of people worldwide. The organization focuses on providing protection, assistance, and solutions for refugees and displaced persons, working closely with governments, NGOs, and other partners to achieve its goals.

Job Overview:
The Registration Assistant plays a crucial role within the registration team, primarily responsible for supporting all activities related to the registration of asylum seekers and refugees. This position involves responding to inquiries about UNHCR's registration procedures, rights, and entitlements, and providing essential support in data management and filing. The Registration Assistant is expected to collaborate with protection staff and partners to ensure timely identification and referral of individuals needing protection follow-up. The role may also require providing interpretation and translation services when necessary, making it essential for the incumbent to possess strong communication skills and a good understanding of the local context. The position demands a proactive approach to identifying risks and opportunities that may impact the objectives of the registration process, ensuring that all actions align with UNHCR's core values of professionalism, integrity, and respect for diversity.

Duties and Responsibilities:
The duties and responsibilities of the Registration Assistant include conducting registration interviews in accordance with local standard operating procedures (SOPs) and registration standards. The incumbent will respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. Maintaining accurate and up-to-date records and data related to all individual registration cases is a critical responsibility. The Registration Assistant will identify persons with specific needs and ensure timely referral to protection follow-up as required. Collaboration with protection staff and/or partners in delivering assistance and programming, including the provision of identity and entitlement documentation, is essential. The role may also involve acting as an interpreter and translator when needed, referring cases to other units within the office and to implementing partners as necessary. Additionally, the Registration Assistant will support the identification and management of risks and seek to seize opportunities impacting objectives in their area of responsibility, ensuring decision-making is risk-based. Performing other related duties as required is also part of the role.

Required Qualifications:
The required qualifications for the Registration Assistant position include a minimum of one year of relevant experience with a High School Diploma or a Bachelor’s degree or equivalent higher education. Candidates should possess strong computer skills, particularly in data management, and familiarity with UNHCR's proGres database is considered an asset. Fluency in English is mandatory, and working-level proficiency in Dari, Farsi, or Pashto is essential. Female candidates are highly encouraged to apply, reflecting the organization's commitment to gender equality and diversity in the workplace.

Educational Background:
The educational background required for the Registration Assistant position includes a High School Diploma as a minimum, with a Bachelor’s degree or equivalent higher education being preferred. Relevant fields of education include Social Sciences, Statistics, Mathematics, and Information Technology. Certifications in these areas are considered beneficial and may enhance a candidate's application.

Experience:
The level of experience needed for the Registration Assistant position is at least one year of relevant experience in a similar role. While specific experience with UNHCR proGres software is desirable, it is not mandatory. Candidates should demonstrate a solid understanding of the registration process and the challenges faced by asylum seekers and refugees, as well as the ability to work effectively in a team-oriented environment.

Languages:
For this position, fluency in English is mandatory, along with working-level proficiency in Dari, Farsi, or Pashto. Knowledge of these languages is essential for effective communication with asylum seekers and refugees. While English is the primary language of the UN, familiarity with local languages is crucial for understanding and addressing the needs of the individuals served by UNHCR.

Additional Notes:
This position is classified under the UNOPS LICA4 category and is not remote. The target start date for the role is April 1, 202

• The position is full-time and involves working directly with vulnerable populations, requiring a commitment to ethical standards and a proactive approach to safeguarding against exploitation and abuse. The organization emphasizes the importance of creating a safe and empowering work environment for all staff members.