Clerical Support for Humanitarian Assistance

Job Posting Organization:
The International Organization for Migration (IOM) is a leading intergovernmental organization dedicated to promoting humane and orderly migration for the benefit of all. Established in 1951, IOM has grown to encompass 173 member states and operates in over 100 countries worldwide. The organization focuses on various aspects of migration, including humanitarian assistance, migration management, and the protection of migrants' rights. IOM's mission is to ensure that migration is safe, orderly, and dignified, and it works to provide support to vulnerable populations, including refugees and internally displaced persons.

Job Overview:
The position of Clerical Support for Humanitarian Assistance is crucial in providing day-to-day clerical support in the implementation of project activities aimed at responding to migration challenges in Bosnia and Herzegovina. The successful candidate will work under the guidance of the Humanitarian Assistance Coordinator and the direct supervision of the Area Coordinator for Camp Coordination and Camp Management (CCCM). The role involves supporting the protection of vulnerable migrants, asylum seekers, and refugees, ensuring compliance with IOM and donor financial regulations. The candidate will engage in various clerical duties, including vulnerability screening, information sharing, and liaising with other humanitarian actors to ensure comprehensive support for those in need. The position requires a proactive approach to communication and collaboration with officials and other stakeholders in the field.

Duties and Responsibilities:
The duties and responsibilities of the Clerical Support position include performing clerical tasks to support the protection of vulnerable migrants and asylum seekers, assisting in referrals to specialized institutions, and distributing non-food and food items. The candidate will also support vulnerability screening processes and provide tailored humanitarian assistance. Daily communication with officials from the Service for Foreigners’ Affairs is expected, along with the provision of first psychological aid when necessary. The role involves sharing relevant information about temporary reception facilities and ensuring coordination with other field actors to guarantee that no one is left behind. Compliance with the United Nations Department of Safety and security" style="border-bottom: 1px dotted #007bff !important;">Security (UNDSS) and Operational Support Services (OSS) regulations is mandatory, and the candidate may be assigned additional tasks by the supervisor. All responsibilities must be carried out in strict adherence to IOM policies and guidelines, particularly those related to confidentiality and data protection.

Required Qualifications:
Candidates must possess either a degree in related fields such as social studies, psychology, political science, international relations, or development studies with at least one year of professional experience, or a completed High School degree from an accredited institution with three years of relevant professional experience. Accredited universities are those listed in the UNESCO World Higher Education Database. The role requires a strong commitment to the values of IOM, including respect for diversity, integrity, professionalism, and empathy.

Educational Background:
The educational background required for this position includes studies in social sciences, psychology, political science, international relations, or development studies. Alternatively, candidates with a completed High School degree from an accredited academic institution and relevant professional experience are also eligible. It is essential that the educational qualifications are from recognized institutions to ensure the credibility of the candidate's background.

Experience:
Candidates should have work experience in social work, assistance to vulnerable populations, or case management scenarios. Experience working with foreign nationals, irregular migrants, trafficked persons, children, and other vulnerable groups is highly desirable. Additionally, candidates should have experience in counseling, networking, and ensuring access to services. Proficiency in computer applications is necessary, along with good written and spoken communication skills. The ability to work effectively in a multicultural environment and as part of a team is crucial, and a valid driving license is essential for this position.

Languages:
Fluency in English, both oral and written, is required for this position, along with proficiency in one of the three official languages spoken in Bosnia and Herzegovina. Desirable additional languages include Arabic, Farsi, Urdu, Pashtu, and other languages spoken by migrants. The proficiency in required languages will be evaluated during the selection process, which may include written and/or oral assessments.

Additional Notes:
The position is subject to funding confirmation, and the selection process may be used to fill similar positions in various duty stations. Recommended candidates will remain eligible for appointment in a similar position for a period of 24 months. This post is subject to local recruitment, and only candidates holding a valid residence and work permit for Bosnia and Herzegovina will be considered. Appointment is contingent upon certification of medical fitness, verification of residency, visa, and necessary government authorizations. IOM maintains a zero-tolerance policy regarding conduct incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, and discrimination. IOM does not charge any fees during the recruitment process and only accepts applications submitted through the IOM online recruitment system.