IT Associate

Job Posting Organization:
The job posting organization is UNHCR, the United Nations High Commissioner for Refugees, which was established in 195

• The organization is dedicated to saving lives and protecting the rights of refugees and displaced people worldwide. UNHCR operates in over 130 countries and has a workforce of more than 18,000 employees. Its mission is to ensure that everyone has the right to seek asylum and find safe refuge in another country, and to return home voluntarily, integrate locally, or resettle in a third country. UNHCR is committed to promoting the well-being of refugees and displaced persons, advocating for their rights, and providing them with the necessary support and assistance.

Job Overview:
The IT Associate position is crucial for providing reliable and timely IT services related to the application and infrastructure of UNHCR's standard IT services within the Area of Responsibility (AoR). The incumbent will work under the supervision of a (Senior) IT Officer and will be responsible for assessing IT needs, installing and maintaining telecommunications and IT equipment, and ensuring that all systems are operational and secure. This role requires a proactive approach to problem-solving and the ability to work collaboratively with various teams to enhance service delivery and customer satisfaction. The IT Associate will also be involved in training local IT resources and users, ensuring they can effectively utilize the equipment and systems in place. Additionally, the incumbent will support the identification and management of risks, ensuring that decisions are made based on a thorough understanding of the functional area of work.

Duties and Responsibilities:
The duties and responsibilities of the IT Associate include assisting in on-site needs assessments, installing and maintaining UNHCR telecommunications and IT equipment, establishing IT requirements for field operations, and ensuring that all equipment is in good working condition. The incumbent will be responsible for maintaining records of installations and repairs, monitoring and maintaining the local area network (LAN), and providing technical training to local IT resources and users. Other responsibilities include troubleshooting hardware and software issues, coordinating with IT managed service providers, maintaining databases and logs, and producing reports for decision-making. The IT Associate will also be expected to identify process gaps and suggest improvements, track key performance indicators, and collaborate with GSS teams to streamline IT service provision.

Required Qualifications:
The position requires a minimum of 3 years of relevant experience with a High School Diploma, or 2 years of relevant work experience with a Bachelor’s degree or equivalent. Essential qualifications include experience with HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers, and satellite modems. Hands-on experience with wireless and VoIP systems, electricity, and generators is desirable. The candidate should possess strong analytical skills, attention to detail, and proficiency in Microsoft Office and other reporting tools. Knowledge of TCP/IP, DNS, DHCP, VPN, and LAN/WAN concepts is also required, along with the ability to troubleshoot basic network connectivity issues.

Educational Background:
Candidates must have a High School Diploma or equivalent for the G6 level, with a preference for those holding a Bachelor’s degree or higher in Information Technology or a related field. Certifications in Information Technology are also beneficial and may be required for certain aspects of the role.

Experience:
The IT Associate position requires candidates to have at least 3 years of relevant experience in IT support or a related field. This experience should include hands-on work with telecommunications and IT systems, as well as familiarity with emergency operations. Previous experience in a humanitarian context or with UN agencies is an advantage, as it demonstrates the ability to work effectively in challenging environments.

Languages:
Fluency in English is mandatory, with knowledge of additional UN languages being an asset. For General Service jobs, knowledge of the UN working language of the duty station is also required. Candidates should have at least a B2 level proficiency in the required languages to ensure effective communication and collaboration within the organization.

Additional Notes:
This is a temporary position with a target start date of February 1, 2026, and an end date of June 30, 202

• The position is classified as GS6 and is part of the General Service category. UNHCR does not sponsor work visas, so applicants who are not Malaysian nationals must have their work visa status confirmed at the time of application. The organization is committed to diversity and encourages applications from qualified candidates regardless of disability, gender identity, marital status, race, or sexual orientation. Shortlisted candidates may be required to undergo a test as part of the selection process.