Registration Associate

Job Posting Organization:
The job posting organization is the United Nations High Commissioner for Refugees (UNHCR), which is dedicated to protecting the rights and well-being of refugees and displaced persons worldwide. Established in 1950, UNHCR operates in over 130 countries, providing assistance and support to millions of people forced to flee their homes due to conflict, persecution, or natural disasters. The organization works closely with governments, NGOs, and other partners to ensure that refugees receive the protection and assistance they need, including shelter, food, education, and healthcare. UNHCR's mission is to safeguard the rights of refugees and to help them rebuild their lives in safety and dignity. In Rwanda, UNHCR has been actively involved in the national refugee response, collaborating with the Government of Rwanda and various stakeholders to address the needs of over 137,000 refugees and asylum-seekers currently residing in the country.

Job Overview:
The Registration Associate position is a critical role within the UNHCR's Registration Unit in Rwanda, specifically based at the Nyabiheke Field Unit. The incumbent will be responsible for supporting all registration-related activities, which are essential for the effective management of refugee populations. This includes conducting registration and identity verification activities, responding to inquiries from returnees and other population groups regarding registration procedures, and maintaining accurate records and data related to individuals in registration cases. The Registration Associate will work closely with protection staff and partners to ensure that individuals with specific needs are identified and referred for appropriate assistance. The role requires a proactive approach to data management and collaboration with various stakeholders to enhance the efficiency and effectiveness of registration processes. The incumbent will also be expected to uphold the highest standards of professionalism and integrity while contributing to a safe and inclusive working environment.

Duties and Responsibilities:
The duties and responsibilities of the Registration Associate include conducting registration and identity verification activities in accordance with local standard operating procedures (SOPs) and registration standards. The incumbent will respond to queries from returnees and other population groups regarding UNHCR's registration procedures and their rights and entitlements. Maintaining accurate and up-to-date records and data related to all individuals in registration cases, including returnee cases, is a key responsibility. The Registration Associate will identify persons with specific needs and ensure timely referral to protection follow-up as required. Collaboration with protection staff and/or partners in the delivery of assistance and programming, including the provision of identity and entitlement documentation, is essential. The incumbent will also refer cases to other units within the office and implementing partners as necessary, provide statistics and draft reports related to registration and verification data, and perform filing and documentation activities as part of the registration and verification process. Additionally, the Registration Associate will make decisions related to the day-to-day operations of the registration unit and devise efficient and effective registration procedures. Other related duties may be assigned as required.

Required Qualifications:
The required qualifications for the Registration Associate position include a minimum of three years of relevant experience with a High School Diploma or two years of relevant work experience with a Bachelor's degree or equivalent. Candidates should possess essential skills such as experience in working with UNHCR proGres software, good computer skills particularly in data management, and familiarity with registration processes. Desirable qualifications include training in the basic principles of international protection. Functional skills required for this position include experience in registration, computer literacy, data management, data collection and analysis, and familiarity with refugee systems and applications. Training experience, both virtual and face-to-face, is also beneficial. Experience in an international organization, particularly within the United Nations or similar entities, is considered an asset.

Educational Background:
The educational background required for the Registration Associate position includes a High School Diploma with three years of relevant experience or a Bachelor's degree or equivalent with two years of relevant work experience. Candidates should have certificates or licenses in fields such as Social Science, Statistics, Mathematics, or Information Technology, which are relevant to the role and its responsibilities.

Experience:
Candidates for the Registration Associate position should have a minimum of three years of relevant experience if they hold a High School Diploma or two years of relevant work experience if they possess a Bachelor's degree or higher. Relevant job experience should include working with UNHCR proGres software and demonstrating good computer skills, particularly in data management. Experience in registration processes and familiarity with international protection principles are also important for this role.

Languages:
Fluency in English and Kinyarwanda is mandatory for the Registration Associate position, along with a very good working knowledge of regional languages. Knowledge of French is considered an added advantage, enhancing the candidate's ability to communicate effectively with diverse populations and stakeholders.

Additional Notes:
This position is classified as a Local Target Start Date, with a contract duration from November 2025 to December 2026, which is renewable based on performance and organizational needs. The position is categorized under the LICA Level 6 (Corresponding level: G6) and is not home-based. The role is full-time, and the incumbent will be expected to work collaboratively within the UNHCR framework, adhering to the organization's core values and competencies. The position does not require a functional clearance and is open to local candidates.