Floating Store Manager

Job Posting Organization:
Save the Children Australia is a prominent non-profit organization dedicated to improving the lives of children in Australia and around the world. Established with a mission to ensure that every child has the opportunity to grow up healthy, educated, and safe, the organization operates in multiple countries and has a significant presence in the Pacific region. With a diverse workforce and a commitment to inclusivity, Save the Children Australia employs a range of professionals who work collaboratively to achieve their goals. The organization is known for its innovative programs and initiatives aimed at addressing the needs of vulnerable children and families, and it actively engages in advocacy efforts to influence policy changes that benefit children.

Job Overview:
The Floating Store Manager position is a casual role that plays a crucial part in the Retail team at Save the Children Australia. This role involves overseeing the daily operations of various Op Shops located in metro Sydney, contributing to the organization's mission of creating lasting change for children. The Floating Store Manager is responsible for ensuring that store budgets are met by achieving sales targets, providing exceptional customer service in line with Save the Children’s standards, and supporting local and national marketing campaigns. Additionally, the manager will be involved in volunteer management, including the induction of new team members and the coordination of volunteer schedules. This position requires a proactive approach to problem-solving and a commitment to fostering a positive and inclusive work environment for volunteers and staff alike.

Duties and Responsibilities:
The Floating Store Manager will have a diverse set of responsibilities, including but not limited to:

• Ensuring that store budgets are met by achieving sales targets and managing financial performance.
• Providing and maintaining high levels of customer service in accordance with Save the Children’s customer service standards.
• Supporting local and national marketing campaigns and promotional activities to drive sales and community engagement.
• Managing customer complaints and feedback effectively to enhance customer satisfaction.
• Undertaking volunteer induction for all new team members to ensure they are well-prepared for their roles.
• Assisting with maintaining volunteer team schedules and coordinating shifts in response to absences or leave.
• Collaborating with the Retail team to develop strategies for improving store performance and volunteer engagement.
• Performing routine manual labor tasks, including moving boxes of stock and setting up displays.
• Building and maintaining strong relationships with volunteers, staff, and customers to create a cohesive and enthusiastic workforce.

Required Qualifications:
Candidates for the Floating Store Manager position should possess the following qualifications:

• Proven experience in managing a team within a retail environment, demonstrating leadership and team-building skills.
• Outstanding organizational skills with a strong ability to manage time effectively and prioritize tasks.
• A commitment to providing a high level of customer service and the ability to handle customer inquiries and complaints professionally.
• Excellent communication skills, both verbal and written, to facilitate effective interactions with team members and customers.
• Highly developed relationship-building and interpersonal skills to foster a positive team culture and engage with the community.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in retail management, business administration, or a related field would be advantageous for candidates applying for the Floating Store Manager position. Relevant certifications or training in customer service or team management may also be beneficial.

Experience:
The ideal candidate should have substantial experience in retail management, particularly in roles that involve team leadership and customer service. Experience in a non-profit or community-focused retail environment would be a plus, as it aligns with the mission of Save the Children Australia. Candidates should demonstrate a track record of achieving sales targets and managing operational aspects of a retail store effectively.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with team members and customers. Additional language skills may be considered an asset, particularly in a diverse community setting.

Additional Notes:
This position is casual, which may imply flexible working hours and the potential for varying shifts based on operational needs. Save the Children Australia is committed to diversity and inclusion, actively encouraging applications from individuals of all backgrounds. The organization offers a range of employee benefits, including full salary packaging, additional leave options, and support for workplace wellness. All employees are required to undergo a National Police Check and a Working with Children Check as part of the organization's commitment to child safety.