Director of People Global Operations

Job Posting Organization:
The organization is the largest nonprofit dedicated to combating poverty, disease, and inequity on a global scale. Founded on the principle that every individual, regardless of their identity or circumstances, deserves the opportunity to lead a healthy and productive life, the foundation emphasizes the importance of diversity within its workforce to reflect the global populations it serves. The organization offers a comprehensive benefits package that includes medical, dental, and vision coverage without premiums, generous paid time off, paid family leave, retirement contributions, and various employee community engagement opportunities. The workplace culture is designed to foster personal and professional growth, ensuring that employees thrive in their roles.

Job Overview:
In this role, you will lead the People Global Operations team, which is responsible for modernizing and delivering HR services and solutions to the foundation's global employee community. This position integrates Talent Operations and HR Global Operations into a cohesive unit, enabling quality decision-making and measurable impact through effective collaboration with internal and external partners. You will manage HR-directed, cross-functional programs and technology-driven solutions, including generative AI and systems automation, to enhance employee experiences, drive efficiency, and improve organizational agility. The ideal candidate will be a visionary leader with a strong grasp of the external technology landscape, capable of translating the foundation's programs and processes into actionable innovations that align with its values and operational context.

Duties and Responsibilities:
Your responsibilities will include leading HR operations such as employee lifecycle processes (hiring, job changes, terminations), HRIS administration, compensation operations, and compliance. You will ensure that HR policies and procedures are current, compliant with laws, and effectively communicated. Additionally, you will implement and maintain service-level agreements (SLAs) and key performance indicators (KPIs) for HR service delivery. Standardizing recruiting operations processes and managing recruiting systems and tools will also be part of your duties. You will develop and execute a comprehensive AI strategy to enhance employee and candidate experiences, lead strategic planning and execution for HR solutions, and collaborate with cross-functional teams to evaluate and select suitable AI technologies. Furthermore, you will focus on process improvement, advocate for responsible AI practices, and drive transformative change management across operations and programs. Leadership and team management will be crucial, as you will mentor teams and foster an innovative environment. As a strategic advisor, you will provide guidance for decision-making and engage with executive leadership to navigate complex challenges.

Required Qualifications:
Candidates must have at least 5 years of experience engaging with executive leadership through stakeholder management or decision support, along with 10+ years of related HR experience leading teams and implementing large-scale or global change initiatives. Proficiency in configuring and administering customer service ticketing platforms (like Zendesk) and HRIS systems (such as Workday) is essential. A sound understanding of HR processes and organizational dynamics is required, along with the ability to translate business requirements into technical solutions. Proven global experience and a deep understanding of diverse cultural, socio-economic, and political landscapes are necessary. Candidates should demonstrate a history of leading successful technology-driven strategies, particularly in AI and automation, and possess strong analytical skills for data interpretation and decision-making.

Educational Background:
While the specific educational requirements are not detailed in the job description, it is generally expected that candidates will hold a relevant degree in Human Resources, Business Administration, or a related field. Advanced degrees or certifications in HR or related disciplines may be preferred, reflecting a commitment to professional development and expertise in the field.

Experience:
The position requires a minimum of 10 years of experience in HR, with a focus on leading teams and implementing large-scale employee-facing programs. Candidates should have a proven track record of engaging with executive leadership and managing complex HR operations. Experience in technology-driven strategies, particularly those involving AI and automation, is highly valued, as is the ability to navigate cross-cultural environments with empathy and respect.

Languages:
While the job description does not specify mandatory languages, proficiency in English is likely essential given the global nature of the organization. Additional language skills may be advantageous, particularly in languages relevant to the foundation's areas of operation.

Additional Notes:
This position is full-time and based in Seattle, with a salary range of $208,600 to $323,400 USD. For locations such as Seattle and Washington D.C., the salary range is adjusted to $227,400 to $352,400 USD. The organization aims to balance competitive pay with its mission, and new hires typically start within the minimum to midpoint of the salary range based on their skills and experience. Employment is contingent upon successful completion of a background check, and the organization is committed to providing accommodations for candidates with disabilities during the application process. The foundation emphasizes diversity, equity, and inclusion in its hiring practices, ensuring equal opportunity for all applicants.