Case Manager / Counsellor

Job Posting Organization:
54 Reasons is Australia’s leading child rights organization, established as a part of the Save the Children Australia Group. The organization is dedicated to ensuring that children and young people have their rights met and thrive in all their diversity. With a workforce of approximately 600 employees, 54 Reasons operates across every state and territory in Australia, providing quality services to children and their caregivers. The organization is committed to making a difference in the lives of children and young people, focusing on their voices and needs.

Job Overview:
In this role, you will be part of the Victim Connect service, which works with victims of violent crime across Queensland. Your primary responsibility will be to provide case management and a range of specialist supports, both in-person and online, to help victims overcome the impact of violence. This position is a fixed-term contract through to mid-November 2025, and you will be working in a 6-day fortnight schedule, totaling 45.6 hours. As a member of the QLD Programs team, you will report to the Team Leader and play a crucial role in delivering support to victims of domestic violence and sexualized violence. Your work will involve conducting thorough risk and needs assessments within a trauma-informed framework and assisting victims in developing emotional regulation strategies.

Duties and Responsibilities:
Your duties will include providing specialist support, psychoeducation, and counselling to victims of violent crime. You will be responsible for offering brief counselling interventions, completing financial assistance applications, and educating victims on court processes. Additionally, you will conduct risk and needs assessments, assist victims in developing emotional regulation strategies, and provide holistic support tailored to their individual needs. You will also be expected to maintain accurate case records and collaborate with other service providers to ensure comprehensive support for victims.

Required Qualifications:
To be considered for this role, you must have a Bachelor of Social Work, Psychology, or a relevant Human Services qualification, along with significant experience in a similar role. A thorough understanding of trauma-informed practice is essential, as is experience working within a counselling role or similar. Strong teamwork and communication skills are crucial, as well as a current driver's license and Blue Card. You should also have a suitable space to work from home, as this role involves a hybrid model of both office and home-based service delivery.

Educational Background:
The educational background required for this position includes a Bachelor’s degree in Social Work, Psychology, or a related field in Human Services. This educational foundation is essential to ensure that you possess the necessary knowledge and skills to effectively support victims of violent crime and apply trauma-informed practices in your work.

Experience:
Candidates should have experience working as a case manager or counsellor, particularly with individuals who have experienced trauma. This experience is vital for responding effectively to complex situations and providing the necessary support to victims of domestic violence and sexual assault. The ability to work calmly and effectively under pressure is also important.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with clients and colleagues. Additional language skills may be beneficial in serving a diverse client base, but they are not explicitly required for this position.

Additional Notes:
This position is a fixed-term contract through to mid-November 2025, serving as temporary leave cover. The role is full-time, with a 6-day fortnight schedule. The organization values diversity and inclusion, aiming to create a supportive environment for all employees. Compensation includes a generous award rate salary (Level 4.1 – currently $43.08 per hour, with an increase in July) and full salary packaging benefits. Employees also receive extra leave, professional supervision training, and access to a confidential Employee Wellbeing Program. The organization is committed to maintaining a safe working environment and requires all employees to undergo a National Police Check and a Working with Children Check.