Job Description
Job Posting Organization:
The World Bank Group is a global partnership of five institutions dedicated to ending extreme poverty and promoting sustainable development. Established with the aim of providing financial and technical assistance to developing countries, the organization has 189 member countries and operates in over 130 offices worldwide. The World Bank Group is one of the largest sources of funding and knowledge for developing countries, focusing on reducing poverty, increasing economic growth, and improving quality of life. The organization emphasizes transparency, measurable results, and access to development information and data, constantly seeking to improve its operations and effectiveness in delivering solutions to global challenges.
Job Overview:
The Senior IT Assistant position at the World Bank Group in Dar es Salaam, Tanzania, is a critical role that supports the organization's mission of ending extreme poverty and promoting shared prosperity through effective information technology solutions. The role involves managing a wide range of IT services for the office, including desktop support, conferencing support, remote access, and network support. The Senior IT Assistant will be responsible for ensuring that all staff, including visiting personnel, have the necessary IT support to perform their duties effectively. This includes maintaining IT standards, managing asset inventory, and providing local training to staff. The position requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service in a fast-paced environment. The Senior IT Assistant will work closely with the Regional IT Team and other departments to ensure that IT services align with the needs of the organization and its staff.
Duties and Responsibilities:
The Senior IT Assistant will have a diverse set of responsibilities, including:
Required Qualifications:
Candidates for the Senior IT Assistant position should possess a Bachelor’s degree with no prior experience required, or an equivalent combination of education and relevant experience. Preferred certifications include ITIL Foundation, Scrum, Azure DevOps, and Power BI/Power Apps/Power Automate. A strong knowledge of IT technologies, particularly the Windows platform, Microsoft Office, and networking methods, is essential. Candidates should demonstrate strong user support skills, the ability to work under pressure, and a commitment to professionalism in all interactions. Familiarity with IT Service Management and ITIL best practices is highly desirable, along with experience in Agile methodologies and tools such as Azure DevOps and Service Now.
Educational Background:
The educational requirement for the Senior IT Assistant position is a Bachelor’s degree in a relevant field. Candidates with equivalent combinations of education and experience may also be considered. Additional certifications in ITIL, Scrum, Azure DevOps, and related technologies are preferred and will enhance a candidate's qualifications for the role.
Experience:
While no prior experience is required for this position, candidates with relevant experience in IT support or related fields will be preferred. Experience in customer service, particularly in a technology environment, is advantageous. Familiarity with Agile methodologies and experience working in teams using Scrum or similar frameworks will also be beneficial.
Languages:
The mandatory language for this position is English. Proficiency in additional languages may be considered an asset but is not required.
Additional Notes:
This position is a local recruitment opportunity with a term duration of 3 years. The role is full-time and based in Dar es Salaam, Tanzania. The World Bank Group offers a comprehensive benefits package, including a retirement plan, medical, life, and disability insurance, as well as paid leave, including parental leave. The organization is committed to diversity and inclusion, ensuring equal opportunities for all candidates regardless of gender, religion, race, ethnicity, sexual orientation, or disability.
The World Bank Group is a global partnership of five institutions dedicated to ending extreme poverty and promoting sustainable development. Established with the aim of providing financial and technical assistance to developing countries, the organization has 189 member countries and operates in over 130 offices worldwide. The World Bank Group is one of the largest sources of funding and knowledge for developing countries, focusing on reducing poverty, increasing economic growth, and improving quality of life. The organization emphasizes transparency, measurable results, and access to development information and data, constantly seeking to improve its operations and effectiveness in delivering solutions to global challenges.
Job Overview:
The Senior IT Assistant position at the World Bank Group in Dar es Salaam, Tanzania, is a critical role that supports the organization's mission of ending extreme poverty and promoting shared prosperity through effective information technology solutions. The role involves managing a wide range of IT services for the office, including desktop support, conferencing support, remote access, and network support. The Senior IT Assistant will be responsible for ensuring that all staff, including visiting personnel, have the necessary IT support to perform their duties effectively. This includes maintaining IT standards, managing asset inventory, and providing local training to staff. The position requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service in a fast-paced environment. The Senior IT Assistant will work closely with the Regional IT Team and other departments to ensure that IT services align with the needs of the organization and its staff.
Duties and Responsibilities:
The Senior IT Assistant will have a diverse set of responsibilities, including:
- Directly engaging with customers to diagnose and resolve IT-related issues, ensuring a high level of customer satisfaction.
- Assessing complex problems and providing solutions, including those escalated from other team members.
- Serving as the primary point of contact for IT support, coordinating with various resources to ensure effective resolution of issues.
- Conducting diagnostics on business technology problems, particularly those involving multiple systems and platforms.
- Supporting the end-user environment by configuring new hardware, addressing virus alerts, and troubleshooting software issues.
- Participating in facilities management and vendor relations, contributing to security" style="border-bottom: 1px dotted #007bff !important;">security and business continuity efforts.
- Disseminating information on common IT issues and tracking trends to proactively address recurring problems.
- Providing training sessions on IT tools and products to enhance staff awareness and usage.
- Evaluating and piloting new IT products and services to improve operational efficiency. 1
- Administering information security standards and ensuring compliance with institutional policies. 1
- Supporting the adoption of new IT technologies through training and coaching.
Required Qualifications:
Candidates for the Senior IT Assistant position should possess a Bachelor’s degree with no prior experience required, or an equivalent combination of education and relevant experience. Preferred certifications include ITIL Foundation, Scrum, Azure DevOps, and Power BI/Power Apps/Power Automate. A strong knowledge of IT technologies, particularly the Windows platform, Microsoft Office, and networking methods, is essential. Candidates should demonstrate strong user support skills, the ability to work under pressure, and a commitment to professionalism in all interactions. Familiarity with IT Service Management and ITIL best practices is highly desirable, along with experience in Agile methodologies and tools such as Azure DevOps and Service Now.
Educational Background:
The educational requirement for the Senior IT Assistant position is a Bachelor’s degree in a relevant field. Candidates with equivalent combinations of education and experience may also be considered. Additional certifications in ITIL, Scrum, Azure DevOps, and related technologies are preferred and will enhance a candidate's qualifications for the role.
Experience:
While no prior experience is required for this position, candidates with relevant experience in IT support or related fields will be preferred. Experience in customer service, particularly in a technology environment, is advantageous. Familiarity with Agile methodologies and experience working in teams using Scrum or similar frameworks will also be beneficial.
Languages:
The mandatory language for this position is English. Proficiency in additional languages may be considered an asset but is not required.
Additional Notes:
This position is a local recruitment opportunity with a term duration of 3 years. The role is full-time and based in Dar es Salaam, Tanzania. The World Bank Group offers a comprehensive benefits package, including a retirement plan, medical, life, and disability insurance, as well as paid leave, including parental leave. The organization is committed to diversity and inclusion, ensuring equal opportunities for all candidates regardless of gender, religion, race, ethnicity, sexual orientation, or disability.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.