IT Support Intern – Information Technology

Job Posting Organization:
WRI India, an independent charity legally registered as the India Resources Trust, is dedicated to providing objective information and practical proposals aimed at fostering environmentally sound and socially equitable development. The organization’s mission is to encourage human society to adopt practices that protect the Earth’s environment and its capacity to meet the needs and aspirations of current and future generations. WRI India engages in extensive research, analysis, and recommendations to translate ideas into actionable solutions that safeguard the planet, promote livelihoods, and enhance human well-being. The organization is inspired by and associated with the World Resources Institute (WRI), a global research organization. Currently, WRI India employs over 250 researchers across its offices in Delhi, Mumbai, and Bengaluru, working collaboratively to address pressing environmental challenges.

Job Overview:
The IT Support Intern position is designed for a motivated individual who is eager to contribute to the IT operations and SharePoint knowledge management practices at WRI India. The intern will play a crucial role in providing IT support and managing SharePoint knowledge resources. This internship is based in WRI India’s Mumbai office and requires a 5-day work-from-office (WFO) commitment. The intern will be involved in troubleshooting technical issues, assisting with IT equipment setup, and maintaining SharePoint sites, thereby gaining hands-on experience in IT support and knowledge management.

Duties and Responsibilities:
The intern's responsibilities will be divided into two main areas: IT Support (30%) and SharePoint Knowledge Management (70%). In the IT Support role, the intern will provide technical assistance for incoming queries related to computer systems, software, and hardware, troubleshoot and resolve technical problems, assist with the setup and maintenance of IT equipment, and document issues using the ticketing system. In the SharePoint Knowledge Management role, the intern will help develop and maintain SharePoint sites and libraries, organize and manage knowledge resources, streamline content, and support the implementation of best practices for document management and knowledge sharing. Additionally, the intern will provide support to employees regarding SharePoint functionalities.

Required Qualifications:
Candidates should be currently pursuing or have recently completed a degree in Information Technology, Computer Science, or a related field. A basic understanding of IT support practices and troubleshooting techniques is essential. Familiarity with the Microsoft 365 Suite and SharePoint is also required. The ideal candidate should possess strong problem-solving skills, attention to detail, and excellent communication and interpersonal skills. Experience with Windows operating systems and the Microsoft Office Suite is necessary, along with knowledge of SharePoint site customization and document management.

Educational Background:
The position requires candidates to be currently enrolled in or have recently graduated from a degree program in Information Technology, Computer Science, or a related field. This educational background is crucial as it provides the foundational knowledge necessary for understanding IT support practices and the technical skills needed for the role.

Experience:
The internship is suitable for individuals who are either currently pursuing their degree or have recently completed their studies. While prior experience in IT support is not mandatory, any relevant experience or coursework that demonstrates familiarity with IT systems and troubleshooting will be beneficial.

Languages:
The job does not specify mandatory languages, but proficiency in English is likely essential for communication within the organization. Additional language skills may be considered an asset, particularly if they enhance communication with diverse teams and stakeholders.

Additional Notes:
The internship offers a stipend of INR 25,000 per month and has a duration of 3 months. WRI India is committed to diversity, equity, and inclusion, fostering a collaborative culture that welcomes individuals from diverse backgrounds and experiences. The organization emphasizes the importance of creating a safe and inclusive workplace where discussions about diversity, equity, and inclusion are integral to its operations.