ICT Senior Assistant

Job Posting Organization:
The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, established to support the successful implementation of peacebuilding, humanitarian, and development projects globally. With a workforce of over 6,000 personnel operating in 80 countries, UNOPS provides sustainable project management, procurement, and infrastructure services to various governments, donors, and UN organizations. The organization is dedicated to making significant contributions to results on the ground, often in challenging environments, by managing around 1,000 projects at any given time. The UNOPS Geneva office, based in Switzerland, is part of the Global Portfolios Office (GPO) and manages a diversified portfolio of global and country-specific hosted entities, funds, programs, and projects, offering services that include hosting, fund management, advisory services, project/program implementation, procurement, and financial and human resources support.

Job Overview:
The ICT Senior Assistant plays a crucial role in supporting the UNOPS Geneva office and its portfolios, as well as collaborating with other UN agencies to ensure consistent service delivery. The incumbent will work under the direct supervision of the ICT Senior Analyst and will be responsible for developing and implementing the ICT Plan, managing user accounts, providing technical support, and ensuring the smooth operation of ICT systems. This position requires a proactive approach to problem-solving and the ability to work effectively in a team environment. The ICT Senior Assistant will also assist in training staff on hardware and software applications, monitor and support communication equipment, and maintain an up-to-date inventory of software and hardware. The role is essential for maintaining the efficiency and effectiveness of ICT services within the organization.

Duties and Responsibilities:
The duties and responsibilities of the ICT Senior Assistant include assisting the ICT Senior Analyst in developing and implementing the ICT Plan, managing user accounts and Active Directory on Windows 2016 Server, administering Google Workspace settings, providing remote troubleshooting guidance for various ICT equipment, monitoring LAN/WAN and communication equipment, and providing first-line technical support via email, telephone, and remote desktop tools. The incumbent will log support requests, assist with workstation installations, monitor hardware and software troubleshooting, and support staff training on ICT systems. Additionally, the ICT Senior Assistant will assist in facilitating local or international travel for IT support, maintain an inventory of software and hardware, escalate IT issues to the supervisor, and prepare reports on hardware conditions and frequent IT issues as requested.

Required Qualifications:
Candidates must possess a High School Diploma or equivalent, along with five years of relevant experience in information technology and/or telecommunications and systems. A first-level university degree (Bachelor’s degree) in information technology, computer sciences, or engineering may substitute for some of the required years of experience. Experience in managing ICT setups in an office environment is required, and knowledge of Google Workspace applications is considered an asset. Google or Microsoft administration" style="border-bottom: 1px dotted #007bff !important;">system administration training or certification is advantageous. Candidates should demonstrate a strong understanding of ICT systems and be able to provide high-quality technical support.

Educational Background:
The educational background required for this position includes a High School Diploma or equivalent, with five years of relevant experience in the field of information technology. A first-level university degree (Bachelor’s degree) in information technology, computer sciences, or engineering may substitute for some of the required years of experience. This educational foundation is essential for understanding the technical aspects of the role and for effectively managing ICT systems and support.

Experience:
The position requires a minimum of five years of progressively responsible, job-related experience in the field of information technology and/or telecommunications and systems. Candidates should have experience working with international organizations and be proficient in the usage of computers and office software packages. Experience in managing ICT setups in an office environment is essential, as is familiarity with Google Workspace applications. Candidates with Google or Microsoft system administration training or certification will have an advantage in the selection process.

Languages:
Fluency in English is mandatory for this position. Knowledge of another official UNOPS language is considered an asset, as it may enhance communication and collaboration within the diverse international environment of the United Nations.

Additional Notes:
The contract type for this position is Local ICA 5, with an ongoing ICA status that is subject to organizational requirements, availability of funds, and satisfactory performance. UNOPS emphasizes diversity and equal employment opportunities, encouraging qualified women and candidates from underrepresented groups to apply. The organization is committed to creating an inclusive working environment and will provide reasonable accommodations during the assessment process for shortlisted candidates. It is important to note that UNOPS does not accept unsolicited resumes, and applications received after the closing date will not be considered. Only shortlisted candidates will be contacted for further assessments.