Senior Business Operations Coordinator

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Position Title: Senior Business Operations Coordinator
Location: Chattanooga
Country: United States
Deadline Date: No specific deadline indicated, apply timely.

Job Details

Job Posting Organization:
The American Heart Association (AHA) was founded in 1924 and has since made significant strides in reducing cardiovascular disease deaths by half. The organization is dedicated to overcoming major health challenges and ensuring a healthier future for all. With a mission to be a relentless force for a world of longer, healthier lives, the AHA operates across various states in the Southeast region of the United States, including Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, and Tennessee. The AHA emphasizes diversity, equity, and inclusion within its workforce and workplace culture, reflecting its commitment to making a shared impact across diverse backgrounds.

Job Overview:
The Senior Business Operations Coordinator will be an integral part of the American Heart Association's Southeast Executive Operations team. This role is designed for a dynamic individual who will provide essential administrative and project support to multiple executives within the Southeast region. The coordinator will ensure smooth operations and effective communication across all levels of the organization, maintaining high standards of executive support and operational excellence. The position requires the candidate to either reside in or be willing to relocate to one of the Southeast states, indicating the importance of local knowledge and engagement in the role. The AHA offers various resources to support work-life harmonization, including access to Heart U, their corporate university, and additional training opportunities.

Duties and Responsibilities:
The Senior Business Operations Coordinator will be responsible for a wide range of duties, including providing executive-level administrative support to members of the Senior Management Team (SMT). This includes managing calendars, coordinating travel, and handling expense reporting. The coordinator will prepare internal and external correspondence, such as newsletters and volunteer communications, and coordinate logistics for both in-person and virtual meetings to ensure a high-quality experience for all participants. Additionally, the role involves creating engaging PowerPoint presentations and visual aids, executing technology production for virtual events using platforms like Zoom and Teams, and maintaining contact records and distribution lists for SVP teams and volunteer groups. The coordinator will also prepare regular and ad-hoc reports for the SMT, providing valuable insights to support decision-making, and will be involved in budget support and reporting. Collaboration with staff across the region and the National Center to support organizational goals is essential, along with undertaking additional duties and special projects as assigned. Limited travel may be required as part of the role.

Required Qualifications:
Candidates must possess a High School Diploma or equivalent and have at least 5 years of relevant experience in an administrative capacity. Proficiency with Microsoft Office Applications, including Excel, Word, PowerPoint, and Outlook, is essential. Preferred qualifications include experience providing administrative support to multiple managers or executive-level management, as well as experience in coordinating meetings and events, including contract management and vendor sourcing. Strong organizational skills, the ability to manage workflow and calendars effectively, and a demonstrated ability to work collaboratively in a team environment are also important. A proven track record of prioritization and problem-solving to facilitate effective decision-making is highly valued, along with proficiency in virtual communication and collaboration tools such as Zoom, Teams, Microsoft Dynamics, e.1, SharePoint, and Tableau. Familiarity with Canva and PowerPoint for creating visually engaging materials is a plus, as is a self-starter attitude with a proactive approach to identifying and implementing solutions. Strong executive presence and interpersonal skills are crucial for being a valuable team player.

Educational Background:
The educational requirement for this position is a High School Diploma or equivalent. While a higher level of education may be preferred, the emphasis is placed on relevant experience and skills rather than formal educational credentials alone.

Experience:
The position requires a minimum of 5 years of relevant experience in an administrative role. This experience should ideally include providing support to multiple managers or executive-level management, showcasing the ability to handle complex administrative tasks and responsibilities effectively.

Languages:
While the job description does not specify mandatory languages, proficiency in English is implied as a requirement for effective communication within the organization. Additional language skills may be considered beneficial but are not explicitly stated as necessary for this role.

Additional Notes:
This position is full-time and offers a competitive compensation package, including a base salary that is regularly reviewed to ensure market competitiveness. The AHA provides performance and recognition rewards, a wide array of benefits including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with employer matching. Employees also benefit from an employee assistance program, wellness programs, and telemedicine services. The organization emphasizes professional development opportunities, including access to Employee Resource Groups and a national online university with extensive resources. Work-life harmonization is a priority, with a minimum of 16 days of Paid Time Off (PTO) per year for new employees, increasing with seniority, and 12 paid holidays annually. The AHA supports career development through tuition assistance for employees seeking to further their education in relation to their current roles or future positions.