Telecommunications Assistant

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Position Title: Telecommunications Assistant
Location: Abyei
Country: Sudan
Deadline Date: Not specified

Job Details

Job Posting Organization:
The position is located within the Field Technology Unit of the United Nations Interim security" style="border-bottom: 1px dotted #007bff !important;">Security Force for Abyei (UNISFA). UNISFA was established to support the peace process in the Abyei area and ensure the security of the local population. The organization operates with a mission to maintain peace and security in the region, and it employs a diverse workforce dedicated to humanitarian efforts and conflict resolution. The UN has a global presence, with operations in numerous countries, and is committed to promoting international peace and security.

Job Overview:
The Telecommunications Assistant plays a crucial role in the Field Technology Unit, reporting directly to the Chief of the Field Technology Section. The incumbent is responsible for overseeing various telecommunications operations, including telephone billing, asset management, and communications center support. The position requires a strong understanding of ICT applications and the ability to manage administrative functions effectively. The Telecommunications Assistant will supervise junior staff, ensure compliance with UN guidelines, and assist in budget preparation and reporting. The role also involves liaising with other units to provide comprehensive ICT support and ensuring the reliability of communication systems within the mission area.

Duties and Responsibilities:
The Telecommunications Assistant will supervise the Telephone Billing Unit, ensuring compliance with established guidelines and preparing reports on telephone accounts. Responsibilities include managing the stock of satellite and mobile phones, overseeing the Assets Management Unit, and conducting physical inventory checks. The incumbent will assist in human resource activities, budget performance submissions, and the coordination of administrative duties. Additionally, the role involves supervising the Communications Centre, ensuring the timely processing of communications, and maintaining confidentiality. The Telecommunications Assistant will also coordinate maintenance of ICT equipment, manage spare parts inventory, and assist in training programs for staff.

Required Qualifications:
Candidates must possess a high school diploma or equivalent, along with specific certifications such as MITEL (MX-One) and Prince

• A strong background in ICT operational support services is essential, with a focus on telephone billing, asset management, and communications center operations. The role requires knowledge of UN administrative and financial regulations, as well as proficiency in budget management and human resources processes. Candidates should demonstrate professionalism, effective communication skills, and the ability to work collaboratively in a team environment.

Educational Background:
A high school diploma or equivalent is required for this position. Additionally, candidates must hold specific job-related qualifications, including a Certificate of MITEL (MX-One) and a Prince 2 certification, which indicates a level of expertise in project management and telecommunications.

Experience:
The ideal candidate should have at least 8 years of experience in providing ICT operational support services, particularly in areas related to assets, telephone billing, and communications center operations. A minimum of 5 years of experience in international operations within a conflict or post-conflict environment is required. Furthermore, candidates should have at least 2 years of experience with the installation and maintenance of Field Remote Infrastructure Monitoring (FRIM) devices and Smart Camp Technology. Experience in using ICT Assets Management Systems within the UN common system is also necessary, along with a background in administration, budgeting, staffing, and performance management.

Languages:
Fluency in English, both oral and written, is mandatory for this position. Knowledge of French is desirable, as both languages are the working languages of the United Nations Secretariat. Candidates should be able to communicate effectively in both languages to fulfill the requirements of the role and engage with diverse stakeholders.

Additional Notes:
The position is full-time and is based in Abyei, Sudan. The United Nations is committed to achieving gender balance and encourages female candidates to apply. The organization emphasizes the importance of diversity and inclusion in its workforce. The recruitment process does not involve any fees, and candidates are advised to provide accurate information in their applications. The United Nations Secretariat is a non-smoking environment, and reasonable accommodations may be provided for applicants with disabilities.