ICT Officer

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Position Title: ICT Officer
Location: Sittwe
Country: Myanmar
Deadline Date:

Job Details

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization dedicated to helping people who are forced to flee their homes due to conflict and disaster. Established in 1946, NRC operates in over 30 countries, providing assistance to millions of people in need. The organization focuses on various sectors including education, shelter, security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security, and legal assistance, ensuring that the rights of refugees and internally displaced persons are upheld. NRC is known for its commitment to high-quality aid and advocacy for the rights of vulnerable populations, fostering a culture of responsibility and professional growth among its employees.

Job Overview:
The ICT Officer position at NRC involves providing essential technical support and management of ICT services within the Rakhine Area Office. The officer will be responsible for ensuring the smooth operation of ICT systems, troubleshooting issues, and maintaining equipment. The role requires a proactive approach to managing ICT resources, ensuring compliance with NRC policies, and contributing to the overall effectiveness of the support function. The ICT Officer will also play a key role in training staff on ICT-related matters and ensuring that all equipment is properly maintained and documented. This position is crucial for facilitating communication and operational efficiency within the organization, especially in challenging environments.

Duties and Responsibilities:
The ICT Officer will have a range of duties and responsibilities, including but not limited to: adhering to NRC policies and guidelines; assisting with the implementation of the support function portfolio; preparing status reports for management; ensuring proper filing of documents; promoting ideas for improvement; providing general ICT maintenance support; offering technical support for ICT equipment procurement; updating asset and inventory records; troubleshooting system and network problems; maintaining ICT equipment and network; ensuring compliance with security guidelines; coordinating the creation of new email addresses; providing technical support to field offices; advising on IT needs and participating in procurement processes; monitoring physical asset checks; ensuring newly purchased ICT items are registered; coordinating with ICT colleagues for updates; and assisting with any operational needs as requested by supervisors.

Required Qualifications:
Candidates for the ICT Officer position must possess the following qualifications: a minimum of 2 years of experience working as an ICT Officer in a humanitarian or recovery context; previous experience in complex and volatile environments; documented results related to the responsibilities of the position; and a strong understanding of their own skills and profile. Additionally, candidates should demonstrate fluency in English and possess context-related skills and knowledge relevant to the specific position.

Educational Background:
The educational background required for the ICT Officer position includes a degree in Information Technology, Computer Science, or a related field. Candidates with relevant certifications in ICT management or support will also be considered favorably. Continuous professional development in ICT-related areas is encouraged to keep up with evolving technologies and practices.

Experience:
The position requires candidates to have at least 2 years of relevant experience in ICT roles, particularly within humanitarian or recovery contexts. Experience in managing ICT services in challenging environments is essential, as well as a proven track record of delivering results in line with the responsibilities of the position. Candidates should also be familiar with the specific challenges faced in the field and demonstrate the ability to work effectively under pressure.

Languages:
Fluency in English is mandatory for this position. Knowledge of local languages spoken in Myanmar would be considered an asset, as it would facilitate better communication with local staff and stakeholders. Proficiency in additional languages relevant to the region may also enhance a candidate's suitability for the role.

Additional Notes:
The ICT Officer position is categorized as Grade 5, Step 1, with a duty station in Sittwe, Myanmar. The role involves approximately 25% travel and is contracted up to December 2025, with the possibility of extension based on performance and organizational needs. NRC is committed to diversity, equity, and inclusion, and encourages applications from individuals of diverse backgrounds. The organization emphasizes safeguarding and expects all employees to contribute to a safe working environment, adhering to policies against exploitation and harassment.