Caseworker Supervisor

Job Advertisement

Position Title: Caseworker Supervisor
Location: San Diego, CA
Country: United States of America
Deadline Date:

Job Details

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent international humanitarian non-governmental organization (INGO) founded in 1933 at the behest of Albert Einstein. The IRC operates in over 40 countries and 29 U.S. cities, focusing on responding to the world's most severe humanitarian crises. The organization aims to restore health, safety, education, economic wellbeing, and empowerment to individuals and communities affected by conflict and disaster. With a mission to help people survive, reclaim control of their futures, and strengthen their communities, the IRC employs a diverse workforce dedicated to delivering lasting impact and hope to millions globally.

Job Overview:
The Casework Supervisor plays a critical role in overseeing the ORR Initial Resettlement Services (OIRS), Cuban/Haitian Healthcare Navigation Program, and Asylum Seekers & Families (ASF) case management programs. This position is responsible for supervising staff and ensuring that essential services are provided to individuals and families who have Humanitarian Parole or are filing for asylum in San Diego. The Casework Supervisor ensures quality control in service provision and compliance with contractual obligations, overseeing new arrivals and the timely delivery of core services. This includes maintaining program compliance, coordinating case file reviews, completing program reports, and managing client funds. Additionally, the supervisor is involved in program planning and staff development, including training, onboarding, and performance evaluations, while fostering community partnerships.

Duties and Responsibilities:
The Casework Supervisor's responsibilities encompass a wide range of tasks, including:
- Supervising program staff to ensure timely provision of core services such as Cultural Orientation, health screenings, benefits enrollment, schooling, family budgeting, job placement referrals, and English as an Other Language services.
- Ensuring clients are placed in safe and appropriate housing efficiently and tracking the use of external funds to offset housing costs.
- Conducting regular case file reviews to ensure compliance with documentation and reporting requirements.
- Providing training on donor requirements and overseeing program spending and fund distribution.
- Meeting with clients regularly to gather feedback and support grievance processes.
- Coordinating team meetings and ensuring effective communication across departments.
- Supervising direct service staff, including recruitment, onboarding, training, and performance evaluations.
- Engaging with community partners and representing the organization in meetings.
- Providing individualized and group orientations, developing support plans, and monitoring client progress.
- Completing necessary data entry and maintaining accurate case files.

Required Qualifications:
Candidates must possess an undergraduate degree in Social Work or a related field, with equivalent experience considered. A minimum of three to four years of relevant work experience is required, particularly in social services, humanitarian relief, or public service. Supervisory experience of at least two years is preferred. Candidates should demonstrate a proven record of progressively responsible roles in mission-driven environments, showcasing strong organizational skills and the ability to manage multiple priorities effectively. Excellent communication skills, both oral and written, are essential, along with fluency in English. Proficiency in Microsoft Office applications is required, and candidates should be committed to diversity, equity, and inclusion principles.

Educational Background:
An undergraduate degree in Social Work or a related field is required for this position. Candidates with equivalent experience in relevant fields may also be considered. The educational background should ideally include coursework or training that equips the candidate with the necessary skills to work in social services and humanitarian contexts.

Experience:
The position requires three to four years of relevant work experience, with a significant portion in social services, humanitarian relief, or a non-profit environment. Candidates should have at least two years of supervisory experience, demonstrating their ability to lead and manage teams effectively. Experience in a fast-paced environment with tight deadlines is essential, along with a proven track record of achieving goals and communicating effectively in a multicultural setting.

Languages:
Fluency in English, both spoken and written, is mandatory for this role. Additionally, proficiency in one or more of the predominant languages of the local client base, such as Russian, Ukrainian, Dari, Haitian Creole, Spanish, or French, is preferred and considered an asset.

Additional Notes:
The working environment includes a standard office setting with a hybrid model of remote work within San Diego County, requiring some in-office days and fieldwork. The position may require occasional weekend and evening work, with office hours typically scheduled from Monday to Friday, 8:30 am to 5 pm. Regular travel to off-site locations is necessary. Compensation is based on various factors, including labor market conditions, job type, and individual candidate experience. The IRC offers a comprehensive benefits package, including sick time, retirement savings plans, paid holidays, and medical, dental, and vision insurance. Part-time employees are eligible for a proportionate amount of paid time off.