Online Volunteer for IMTS Project

Job Posting Organization:
The United Nations is an international organization established in 1945, dedicated to maintaining international peace and security" style="border-bottom: 1px dotted #007bff !important;">security, fostering friendly relations among nations, and promoting social progress, better living standards, and human rights. With a unique international character and the powers vested in its founding Charter, the UN addresses a wide range of global issues and provides a platform for its 193 Member States to express their views through various bodies such as the General Assembly, the Security Council, and the Economic and Social Council. The UN's work spans critical areas including sustainable development, environmental protection, refugee assistance, disaster relief, counter-terrorism, and disarmament.

Job Overview:
The Online Volunteer will play a crucial role in supporting three interconnected digital programs delivered by the Information Management and Technology Services (IMTS) of the UN. This position focuses on the Complaint Submission Portal and Case Management System, which are essential tools for receiving and managing individual human rights complaints. The role involves user acceptance testing (UAT) and release coordination, ensuring that the systems are thoroughly tested and ready for production. The volunteer will work closely with a diverse team, including project coordinators, business analysts, developers, and designers, contributing to the overall quality and effectiveness of the UN's human rights mechanisms. This position offers an opportunity to engage with the full delivery cycle of enterprise platforms that impact individuals globally, particularly in relation to Sustainable Development Goal 16, which emphasizes peace, justice, and strong institutions.

Duties and Responsibilities:
The Online Volunteer will be responsible for several key tasks:

• User Acceptance Testing and Release Coordination: This includes reviewing functional requirements and user stories, creating or updating test cases, executing functional and regression tests, logging and tracking defects, preparing release-readiness checklists, and supporting post-deployment verification.
• Stakeholder Coordination for the Urgent Actions Release: The volunteer will act as the main coordination point between the development team and the Urgent Actions business unit, preparing meeting agendas and minutes, organizing demonstrations of functionality, collecting feedback, and coordinating end-to-end UAT. The volunteer will also maintain a defect register and ensure that all deliverables are submitted online. Daily logistics will involve collaboration via Microsoft Teams, email, and project management tools, with a commitment of approximately 16-20 hours per week over a 12-week period.

Required Qualifications:
Candidates should possess strong analytical skills, attention to detail, and the ability to work collaboratively in a remote environment. Familiarity with user acceptance testing processes, experience in project coordination, and proficiency in using project management tools such as Azure DevOps and Jira/Confluence are highly desirable. Additionally, candidates should demonstrate effective communication skills, both written and verbal, to facilitate stakeholder engagement and documentation.

Educational Background:
A background in information technology, project management, human rights, or a related field is preferred. Candidates should have a solid understanding of digital platforms and user experience design principles, as well as familiarity with the UN's human rights mechanisms and sustainable development goals.

Experience:
The position requires candidates to have prior experience in user acceptance testing, project coordination, or a related area. Experience working in international organizations or with human rights issues is an advantage, as is familiarity with agile methodologies and software development processes.

Languages:
Fluency in English is mandatory, as it is the working language of the UN. Knowledge of additional languages, particularly French or Spanish, is considered an asset and may enhance communication with diverse stakeholders.

Additional Notes:
This is a fully remote position, allowing for flexible working hours. The volunteer is expected to provide a short written status update at the end of each working day and participate in weekly planning calls. The commitment is approximately 16-20 hours per week for a duration of 12 weeks, with all deliverables submitted online. The assignment will be considered complete once all deliverables have been accepted by the Project Coordinator and relevant business focal points.