Management Services Officer - NOA

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, established to save lives in emergencies and to use food assistance as a means to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of extreme weather. WFP operates globally, with a mission to ensure that no one goes hungry, and it is committed to diversity and equal employment opportunities for all its employees. WFP has a diverse workforce and encourages qualified candidates from all backgrounds to apply. The organization has received the Nobel Peace Prize in 2020, highlighting its significant contributions to humanitarian efforts worldwide. WFP's values include Integrity, Collaboration, Commitment, Humanity, and Inclusion, and it strives to create a healthy and inclusive work environment for its employees.

Job Overview:
The Management Services Officer position at WFP in Benghazi, Libya, is designed to provide essential support in delivering high-quality, client-focused services within the Management Services portfolio. The role is crucial for enabling WFP to effectively deliver food assistance to beneficiaries in alignment with the organization's strategic objectives. The incumbent will be responsible for managing the day-to-day operations of WFP's accommodation facilities, ensuring compliance with established standards and directives. This position requires proactive engagement in providing optimal, cost-effective services to clients, particularly within the United Nations Office and Accommodation facility. The role involves a blend of administrative, logistical, and operational responsibilities, aimed at enhancing the efficiency and effectiveness of WFP's operations in the region.

Duties and Responsibilities:
The duties and responsibilities of the Management Services Officer include managing the daily operations of WFP accommodation facilities in Benghazi, ensuring compliance with WFP Accommodation Standards, and serving as the Accommodation Focal Point. The officer will utilize the Corporate Accommodation Digital Office for various tasks such as accommodation booking, occupancy management, invoicing, and maintenance tracking. Responsibilities also include processing accommodation requests, monitoring occupancy levels, coordinating maintenance activities, conducting quality assessments, and generating performance reports. The officer will oversee administrative services, including facilities management, travel arrangements, and logistical support for official visitors. Additionally, the role involves liaising with internal stakeholders and service providers, maintaining accurate inventories, supporting procurement and finance processes, and ensuring the timely availability of operational support requirements. The officer will also supervise service providers and support emergency preparedness efforts.

Required Qualifications:
Candidates for the Management Services Officer position should possess at least five years of relevant work experience in administrative services, facility management, or related service provision. Experience in management services within UN or NGO settings is advantageous. The candidate should demonstrate the ability to derive insights from data and performance metrics, showcasing analytical skills that contribute to informed decision-making. Strong organizational and communication skills are essential, along with the ability to work collaboratively in a diverse team environment.

Educational Background:
The educational requirements for this position include an advanced university degree in Business/Public Administration, Engineering, or a related field pertinent to office management and administration. Alternatively, a first university degree combined with at least five years of relevant work experience is acceptable. Additional substantive training or courses in related fields will be considered an advantage, enhancing the candidate's qualifications for the role.

Experience:
The position requires a minimum of five years of relevant work experience in administrative services, facility management, or similar service provision roles. Candidates with experience in management services within UN or NGO contexts will have a competitive edge. The ability to analyze data and derive actionable insights is crucial for success in this role, as is a proven track record of managing operational and administrative tasks effectively.

Languages:
Fluency in both English and Arabic is mandatory for this position, with a proficiency level of C in both languages. This bilingual requirement is essential for effective communication within the diverse operational environment of WFP. Additional language skills may be considered an asset, enhancing the candidate's ability to engage with a broader range of stakeholders.

Additional Notes:
The Management Services Officer position is a fixed-term contract at the NOA level, with an initial duration of one year, subject to renewal based on performance and organizational needs. The role is based in Benghazi, Libya, and involves full-time engagement. WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees for applications or recruitment processes, ensuring an equitable opportunity for all candidates. Selected candidates will undergo rigorous reference and background checks to ensure compliance with WFP's standards and values.