Information Management Specialist

Job Posting Organization:
The Danish Refugee Council (DRC) is a prominent protection agency dedicated to safeguarding, advocating for, and promoting sustainable solutions for populations affected by displacement. Established in 1956, DRC has a long-standing history of providing humanitarian assistance and protection to vulnerable communities. With a workforce of over 800 employees in Ukraine alone, DRC has been operational in the country since 2014, responding to the ongoing humanitarian crisis. The organization implements emergency responses across various sectors, including Protection, Livelihoods, Shelter/NFIs, and Humanitarian Disarmament and Peacebuilding, utilizing direct interventions, support to duty bearers, and partnerships with civil society organizations (CSOs). DRC is committed to adapting its durable solutions portfolio to meet the evolving needs of the communities it serves, ensuring that its programs are relevant and effective in addressing the challenges faced by displaced populations.

Job Overview:
The Information Management Specialist position is integral to the Information Management team, which is dedicated to developing and enhancing information management systems utilizing the ESRI ArcGIS Online platform, with plans for migration to ArcGIS Enterprise. The successful candidate will play a crucial role in the configuration, development, and maintenance of various components within the ArcGIS ecosystem, including applications such as Survey123, Field Maps, Dashboards, and Experience Builder. This role requires collaboration with DRC Ukraine Programme departments and involves supporting the integration and maintenance of these systems to ensure their effective operation. The Information Management Specialist will be responsible for assessing and analyzing operational workflows and information management processes, leading the development and troubleshooting of DRC Ukraine IM Systems, and providing tailored training and technical support to colleagues and partners. The position demands a proactive approach to problem-solving and a commitment to enhancing the efficiency and effectiveness of information management practices within the organization.

Duties and Responsibilities:
The main duties and responsibilities of the Information Management Specialist include:

• Collaborating closely with DRC Ukraine Programme departments to assess and analyze operational workflows and information management processes.
• Leading the development, maintenance, troubleshooting, and debugging of DRC Ukraine IM Systems, with a specific focus on the Esri-based system.
• Configuring and maintaining CSV-based classifiers in Esri systems to ensure accurate data representation.
• Providing tailored training, technical support, and coaching to DRC Ukraine Programme colleagues and DRC Partners on the use of DRC Ukraine IM systems.
• Supporting the provision of beneficiary lists and relevant data for monitoring activities, including Post-Distribution Monitoring (PDM) and evaluation reports.
• Ensuring the effective operation of information management systems through regular maintenance and updates.
• Contributing to the development of reports, dashboards, and data visualizations to effectively communicate analytical findings.

Required Qualifications:
To be considered for this position, candidates must possess the following qualifications:

• Advanced proficiency in ESRI and ArcGIS, including ArcGIS Dashboard and Experience Builder.
• Advanced proficiency in SQL for database management and querying.
• Experience in developing reports, dashboards, and data visualizations to effectively communicate analytical findings.
• Advanced proficiency in English, both written and spoken, to facilitate communication and reporting. Additionally, desirable qualifications include:
• A university degree in Information Technology, Information Systems, Computer Sciences, Statistics, or a relevant field.
• Proficiency in programming languages such as Python and Typoscript.
• Familiarity with tools like Kobo, FME, and Activity Info.
• Knowledge of data analysis methodologies and techniques, including data cleaning, validation, transformation, and interpretation.
• Understanding of the IMSMA system and the process of reporting data into it.

Educational Background:
Candidates applying for the Information Management Specialist position should have a university degree in a relevant field such as Information Technology, Information Systems, Computer Sciences, or Statistics. This educational background is essential for understanding the technical aspects of information management systems and database design, as well as for developing the necessary skills to analyze and interpret data effectively.

Experience:
The position requires a minimum of 3 years of experience in information management system design, development, deployment, and management. Candidates should have a proven track record of working with IM systems and databases, demonstrating their ability to lead projects and collaborate with various stakeholders to enhance information management practices.

Languages:
The mandatory language requirement for this position is advanced proficiency in English. This is crucial for effective communication within the team and with external partners. Additionally, proficiency in other languages may be considered an asset, particularly if they are relevant to the populations served by DRC in Ukraine.

Additional Notes:
The contract for this position includes a 3-month probationary period, with the possibility of extension until 31 July 2027, contingent on performance and funding availability. The position is classified as Band G non-manager, and the designated duty station is Kyiv. The anticipated start date for this role is November 202

• Compensation will be in accordance with the Danish Refugee Council’s Terms of Employment for employees on national contracts, with a starting salary of EUR 2574 gross per month, depending on experience and qualifications. Applicants are required to submit a cover letter and an updated CV in English, with applications sent via email not being considered. The closing date for applications is 16 November 2026, and candidates are encouraged to apply as soon as possible, as interviews may be conducted on a rolling basis. DRC reserves the right to select a candidate before the vacancy close date once a suitable candidate has been identified.