Head of Operations / Directeur des Operations
Job Description
Job Posting Organization:
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. Established in 1943, CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. The organization focuses on various areas including emergency response, health, agriculture, education, microfinance, and peacebuilding. CRS has a strong commitment to safeguarding children and vulnerable adults from abuse and exploitation, and it welcomes candidates from diverse backgrounds who share its values and commitment to serving those in need. The organization employs over 5,000 staff globally and operates in more than 100 countries, emphasizing partnership with local communities and organizations to enhance their capacity and leadership.
Job Overview:
As a member of the Country Program’s Senior Management Team (SMT), the Head of Operations is tasked with providing leadership and management across various operational functions including Finance, Human Resources, Supply Chain Management, Administration, Information and Communication Technology, security" style="border-bottom: 1px dotted #007bff !important;">Security, and Audit. This role is crucial in supporting the CRS mission to serve the poor and vulnerable, promoting stewardship of resources, ensuring compliance with policies, and proactively managing risks. The Head of Operations will also lead continuous operational improvements, particularly with a focus on Climate Action, and will be responsible for managing security risks effectively. The position requires strategic planning and programming to enhance operational capacity, ensuring that all support services are delivered efficiently and in alignment with CRS standards and donor requirements.
Duties and Responsibilities:
The Head of Operations will oversee the planning, integration, coordination, and monitoring of day-to-day operations to ensure high-quality support services. Key responsibilities include overseeing financial processes, ensuring compliance with CRS policies and Generally Accepted Accounting Principles (GAAP), and promoting effective use of CRS’s Enterprise Resource Planning (ERP) system. The role involves collaborating with programming leads to ensure appropriate project expenditures, promoting safeguarding policies, and managing Health, Safety, and Security protocols. Additionally, the Head of Operations will lead the operational aspects of the Climate Action strategy, manage team dynamics, and ensure quality personnel administration. The position also requires overseeing compliance with agency and donor requirements, acting as the lead contact for audits, and fostering a learning environment within the organization.
Required Qualifications:
Candidates must possess a Bachelor's degree in International Development, Business Administration, Finance, or a relevant field. A minimum of 5-8 years of work experience in a management position with progressive responsibilities is required, including at least 2 years of supervisory experience. Experience with an international NGO and experience outside the country of origin is preferred. Additional experience may substitute for some education, and additional education may substitute for some experience. Knowledge of multiple public donors’ regulations is highly preferred, along with understanding financial systems, budgeting, and procurement issues.
Educational Background:
A Master's degree in International Development, Business Administration, Finance, or a relevant field is required for this position. Candidates should have a strong understanding of financial systems, including budgeting and budget/expense analysis. Knowledge of accounting software such as SunSystems and Vision is highly preferred, as is proficiency in MS Office applications and web conferencing tools.
Experience:
The position requires a minimum of 5-8 years of work experience in a management role with progressive responsibilities. Candidates should have at least 2 years of supervisory experience and a background in international NGOs is preferred. Experience outside the country of origin is also advantageous. The role demands a strong understanding of financial systems and operational management.
Languages:
Excellent oral and written communication skills in both English and French are mandatory for this position. Proficiency in these languages is essential for effective communication within the organization and with external stakeholders.
Additional Notes:
This position is full-time and based in Bamako, Mali. The successful candidate will be expected to travel up to 20% of the time. CRS offers a comprehensive benefits package for U.S.-based staff, including medical, dental, life insurance, vision, and a generous retirement savings plan. For candidates employed outside the U.S., benefits packages are based on the country of employment. The anticipated duration of the assignment may be informed by a term limit based on the job type and level, as well as the agency's needs. CRS is committed to safeguarding program participants and staff from all forms of exploitation and abuse, and the successful candidate is expected to adhere to the agency's Code of Conduct.
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. Established in 1943, CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. The organization focuses on various areas including emergency response, health, agriculture, education, microfinance, and peacebuilding. CRS has a strong commitment to safeguarding children and vulnerable adults from abuse and exploitation, and it welcomes candidates from diverse backgrounds who share its values and commitment to serving those in need. The organization employs over 5,000 staff globally and operates in more than 100 countries, emphasizing partnership with local communities and organizations to enhance their capacity and leadership.
Job Overview:
As a member of the Country Program’s Senior Management Team (SMT), the Head of Operations is tasked with providing leadership and management across various operational functions including Finance, Human Resources, Supply Chain Management, Administration, Information and Communication Technology, security" style="border-bottom: 1px dotted #007bff !important;">Security, and Audit. This role is crucial in supporting the CRS mission to serve the poor and vulnerable, promoting stewardship of resources, ensuring compliance with policies, and proactively managing risks. The Head of Operations will also lead continuous operational improvements, particularly with a focus on Climate Action, and will be responsible for managing security risks effectively. The position requires strategic planning and programming to enhance operational capacity, ensuring that all support services are delivered efficiently and in alignment with CRS standards and donor requirements.
Duties and Responsibilities:
The Head of Operations will oversee the planning, integration, coordination, and monitoring of day-to-day operations to ensure high-quality support services. Key responsibilities include overseeing financial processes, ensuring compliance with CRS policies and Generally Accepted Accounting Principles (GAAP), and promoting effective use of CRS’s Enterprise Resource Planning (ERP) system. The role involves collaborating with programming leads to ensure appropriate project expenditures, promoting safeguarding policies, and managing Health, Safety, and Security protocols. Additionally, the Head of Operations will lead the operational aspects of the Climate Action strategy, manage team dynamics, and ensure quality personnel administration. The position also requires overseeing compliance with agency and donor requirements, acting as the lead contact for audits, and fostering a learning environment within the organization.
Required Qualifications:
Candidates must possess a Bachelor's degree in International Development, Business Administration, Finance, or a relevant field. A minimum of 5-8 years of work experience in a management position with progressive responsibilities is required, including at least 2 years of supervisory experience. Experience with an international NGO and experience outside the country of origin is preferred. Additional experience may substitute for some education, and additional education may substitute for some experience. Knowledge of multiple public donors’ regulations is highly preferred, along with understanding financial systems, budgeting, and procurement issues.
Educational Background:
A Master's degree in International Development, Business Administration, Finance, or a relevant field is required for this position. Candidates should have a strong understanding of financial systems, including budgeting and budget/expense analysis. Knowledge of accounting software such as SunSystems and Vision is highly preferred, as is proficiency in MS Office applications and web conferencing tools.
Experience:
The position requires a minimum of 5-8 years of work experience in a management role with progressive responsibilities. Candidates should have at least 2 years of supervisory experience and a background in international NGOs is preferred. Experience outside the country of origin is also advantageous. The role demands a strong understanding of financial systems and operational management.
Languages:
Excellent oral and written communication skills in both English and French are mandatory for this position. Proficiency in these languages is essential for effective communication within the organization and with external stakeholders.
Additional Notes:
This position is full-time and based in Bamako, Mali. The successful candidate will be expected to travel up to 20% of the time. CRS offers a comprehensive benefits package for U.S.-based staff, including medical, dental, life insurance, vision, and a generous retirement savings plan. For candidates employed outside the U.S., benefits packages are based on the country of employment. The anticipated duration of the assignment may be informed by a term limit based on the job type and level, as well as the agency's needs. CRS is committed to safeguarding program participants and staff from all forms of exploitation and abuse, and the successful candidate is expected to adhere to the agency's Code of Conduct.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.