Associate Senior Product Owner

Job Posting Organization:
The World Bank, a member of the World Bank Group (WBG), is dedicated to addressing the world's most pressing development challenges. Established to foster economic development and reduce poverty, the organization operates in over 145 countries with more than 182 offices worldwide. The World Bank aims to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs, ultimately improving lives. The organization is committed to creating a diverse and inclusive environment, working across cultures and disciplines to achieve its mission.

Job Overview:
The Associate Senior Product Owner will lead the Technology Adoption product, focusing on enabling staff to effectively utilize digital workplace technologies to enhance collaboration, innovation, and productivity within the organization. This role encompasses managing the entire product lifecycle, shaping the product vision and roadmap, and ensuring delivery through agile methodologies. The successful candidate will work closely with business stakeholders and ITS partners to align adoption initiatives with business priorities, ensuring they deliver measurable value. The position requires leading complex, multidisciplinary initiatives aimed at behavioral enablement and long-term change, utilizing data and insights to monitor progress and drive continuous improvement. As a senior team member, the Associate Senior Product Owner will provide leadership and coaching to team members, fostering a culture of trust, accountability, and continuous learning.

Duties and Responsibilities:
The duties and responsibilities of the Associate Senior Product Owner include: A. Build and Lead the Product Team: Establish agile structures and processes for the adoption team, define success metrics (KPIs), and foster a culture of trust and continuous learning. B. Define Product Requirements & Business Value: Engage with business stakeholders to ensure adoption strategies deliver measurable value, gather requirements using practice-based personas, and maintain a dynamic stakeholder training pipeline. C. Manage the Product Roadmap & Backlog: Translate global strategy into a region-specific backlog, prioritize user stories, and participate in PI Planning and sprint ceremonies. D. Stakeholder Engagement & Change Leadership: Identify high-value business teams for coaching, collaborate with Tech Solutions Service Delivery teams, and oversee regional enablement events. E. Measurement, Quality Assurance & Reporting: Maintain dashboards to track usage and adoption barriers, prepare reports for the Product Manager, and ensure quality standards for adoption materials. F. Leadership, Coaching, & Capability Development: Guide and mentor team members, promote knowledge sharing, and foster a culture of accountability and continuous improvement.

Required Qualifications:
Candidates must possess a Master’s degree with 8 years of experience or a Bachelor’s degree with a minimum of 10 years of relevant experience, or an equivalent combination of education and experience. They should have demonstrated experience in product operations, digital adoption, customer success, and IT service enablement, including defining product vision and managing complex backlogs using agile frameworks such as Scrum, Kanban, or SAFe. Proven capability in leading technology adoption initiatives and strong experience in partnering with business stakeholders and technology teams is essential. Candidates should also demonstrate the ability to use data and insights to assess adoption and drive continuous improvement.

Educational Background:
The educational background required for this position includes a Master’s degree or a Bachelor’s degree in a relevant field, along with significant experience in product management, digital adoption, or related areas. Preferred certifications include SAFe Product Owner/Product Manager, ATD Training & Facilitation Certificate, and IDEO U Design Thinking Foundations.

Experience:
The position requires a significant level of experience, specifically 8 years with a Master’s degree or 10 years with a Bachelor’s degree in relevant fields. Candidates should have a strong background in product operations, digital adoption, and change management, with proven leadership experience in guiding and mentoring team members.

Languages:
The mandatory language for this position is English. While no additional languages are specified as preferred, proficiency in other languages may be beneficial in a diverse work environment.

Additional Notes:
This position is classified as Open-Ended Staff (OPEN-OP) and is part of local recruitment efforts. The World Bank Group offers comprehensive benefits, including a retirement plan, medical, life and disability insurance, and paid leave, including parental leave. The organization is committed to equal opportunity and inclusivity, ensuring a diverse workforce that does not discriminate based on gender, religion, race, ethnicity, sexual orientation, or disability.