Information Resources Assistant (Office Technology Coordinator)

Job Posting Organization:
The Food and Agriculture Organization (FAO) is a specialized agency of the United Nations established to lead international efforts to defeat hunger. Founded in 1945, FAO's mission is to achieve security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security for all and ensure that people have regular access to enough high-quality food to lead active, healthy lives. With 195 Members, including 194 countries and the European Union, FAO operates in over 130 countries worldwide. The organization provides policy advice and support to countries in areas related to food and agriculture, facilitated through partnerships and resources to deliver technical assistance and develop capacities while adhering to international standards of accountability. FAO Country Offices advocate for policies and investments, provide technical assistance, catalyze partnerships, and ensure effective operations aligned with the UN Sustainable Development Cooperation Framework (UNSDCF).

Job Overview:
The Information Resources Assistant (Office Technology Coordinator) plays a crucial role in supporting the Information and Communication Technology (ICT), Information Resources, and Records Management functions within the FAO Representation in Eritrea, located in Asmara. This position is essential for ensuring the smooth and effective operation of all ICT-related tasks and managing information resources. The incumbent will be responsible for providing a variety of standard support functions that contribute to the overall efficiency of the office. The role involves acting as the first point of contact for ICT matters, managing requests, and providing support to resolve IT-related issues. The Information Resources Assistant will also liaise with external technical support providers and maintain the office's network infrastructure, ensuring compliance with corporate policies. Additionally, the position requires managing information resources and records, processing correspondence, and ensuring adherence to standard procedures. The incumbent will work closely with staff at all levels and receive technical guidance from relevant divisions at headquarters and the Regional Office, ensuring that the office meets its operational priorities and timelines.

Duties and Responsibilities:
The duties and responsibilities of the Information Resources Assistant (Office Technology Coordinator) include: acting as the first point of support for ICT matters, logging and monitoring requests, providing first and second-level support for IT-related issues, liaising with external technical support providers, supporting the operation of the office network infrastructure, initiating requests for hardware and software purchases, maintaining an inventory of IT equipment, acting as the focal point for information resources and records management, processing incoming and outgoing correspondence, assessing and executing the transfer of semi-active records to central archives, and performing other duties as required. The incumbent's work will significantly impact the timely and efficient delivery of IT and information resources support services, reflecting on the transparency and accountability of the work unit and the effectiveness of program delivery.

Required Qualifications:
Candidates must possess a secondary school education and have a minimum of three years of progressively responsible experience in user support for Microsoft Windows and Office software in a wide area network environment, as well as experience in registry and information resource management. Additionally, candidates should have a working knowledge of English at proficiency level C, experience with computer hardware repair and software configuration, and experience providing IT support in a networked environment. Familiarity with MS Exchange and MS Outlook, as well as equipment procurement and related administrative functions, is also required.

Educational Background:
The educational background required for this position includes a secondary school education. This foundational education is essential for understanding the technical and administrative aspects of the role, particularly in managing information resources and providing IT support.

Experience:
The position requires a minimum of three years of progressively responsible experience in user support for Microsoft Windows and Office software within a wide area network environment. Candidates should also have experience in registry and information resource management, demonstrating their ability to handle various IT-related tasks and support functions effectively.

Languages:
A working knowledge of English at proficiency level C is mandatory for this position. Additionally, having intermediate knowledge (level B) of another FAO official language, such as Arabic, Chinese, French, Russian, or Spanish, is considered desirable and can enhance a candidate's qualifications.

Additional Notes:
Candidates must be nationals of Eritrea or possess a valid visa or work permit to be eligible for this position. They must also reside within commuting distance of the duty station at the time of application. The role is classified under General Service Staff, and it is important to note that the position may involve working in a full-time capacity. The organization values results focus, teamwork, communication, and building effective relationships, and candidates should demonstrate these competencies. Furthermore, candidates should exhibit tact, courtesy, and the ability to establish and maintain effective working relations with individuals from diverse national and cultural backgrounds.