Team Leader office IT

Job Posting Organization:
EUROCONTROL is an intergovernmental organization established in 1960, dedicated to supporting European aviation. With a mission to enhance the safety and efficiency of air traffic management across Europe, EUROCONTROL operates in 41 countries and employs over 1,800 staff members. The organization plays a crucial role in coordinating air traffic management and ensuring that air travel is safe, efficient, and environmentally sustainable. EUROCONTROL is committed to fostering collaboration among its member states and stakeholders to improve the overall performance of the European air traffic management system.

Job Overview:
The Team Leader office IT position at EUROCONTROL involves overseeing the Office IT team, which is responsible for delivering and improving IT services within the organization. The role requires strategic planning, resource allocation, and performance management to ensure that the team meets operational and project objectives. The successful candidate will be responsible for managing the lifecycle of IT products and services, ensuring their availability and reliability, and leading various IT projects and initiatives. This position also entails budget management and supplier coordination, making it essential for the candidate to have strong leadership and communication skills. The role is pivotal in maintaining a user-focused service delivery and ensuring that the IT infrastructure aligns with organizational goals.

Duties and Responsibilities:

• Plan, lead, and monitor Office IT team activities, including workload planning, resource allocation, objective setting, performance follow-up, coaching, training, and staff development.
• Deliver, operate, and continuously improve Office IT services, including workplace services, Microsoft 365 platforms, collaboration tools, endpoint management, and service desk support.
• Ensure the availability, continuity, and supportability of Office IT services by maintaining operational procedures, documentation, escalation mechanisms, service monitoring, and staff readiness.
• Manage the lifecycle, maintenance, and evolution of Office IT products, ensuring secure configuration, standardization, resilience, and compliance with policies.
• Lead and coordinate Office IT projects and improvement initiatives, ensuring timely delivery and effective stakeholder coordination.
• Support budget and resource planning activities, including procurement processes and supplier management.
• Monitor service performance, incidents, risks, and recurring issues, conducting analyses and implementing corrective actions.
• Maintain effective communication with users, management, technical teams, suppliers, and stakeholders to ensure service quality and continuous improvement.
• Carry out any other tasks in line with the main purpose of the job.

Required Qualifications:
Candidates must have completed relevant third-level studies in fields such as Engineering or Computer Science, meeting EQF Level 6 or 7, followed by at least 3 to 4 years of relevant professional experience. They should have experience managing Office IT services, people management or supervision, and operating Microsoft 365 services. Additionally, candidates should possess experience with endpoint management, Windows-based infrastructure services, supplier management, and incident management. Strong analytical, communication, and planning skills are essential, along with the ability to work in a multinational and multicultural environment.

Educational Background:
A relevant third-level degree in Engineering, Computer Science, or a related field is required. The degree must meet the European Qualifications Framework (EQF) Level 6 or 7 standards, indicating a solid foundation in technical knowledge and skills necessary for the role.

Experience:
Candidates should have a minimum of 3 to 4 years of relevant professional experience in IT service management, with a focus on Office IT services. Experience in people management, project management, and operating Microsoft 365 services is highly desirable. Familiarity with endpoint management and Windows infrastructure services is also required, along with a proven track record of managing IT projects and initiatives.

Languages:
Proficiency in English at level C1 is mandatory for this position, as it is one of the working languages of the Agency. Knowledge of French is also beneficial but not mandatory. Candidates should be able to communicate effectively in both written and spoken English, as well as engage with stakeholders in a professional manner.

Additional Notes:
The position is a full-time role with a duration of 5 years, subject to renewal or conversion under specific conditions. The selected candidate will be required to complete a probationary period of nine months before being established in the post. The appointment may be renewed several times, but the total duration, including all renewal periods, may not exceed nine years. The working arrangement is hybrid, allowing for a combination of onsite presence and teleworking opportunities, with specific guidelines on teleworking days. Applications are accepted only from nationals of EUROCONTROL Member States, and the selected candidate must provide documentary evidence confirming they meet the minimum education requirements.