Middle East Head of Operations

Job Posting Organization:
Welthungerhilfe (WHH) is a non-profit organization dedicated to alleviating hunger and poverty in developing countries. Established in 1962, WHH operates in numerous countries worldwide, focusing on sustainable development and humanitarian aid. The organization employs a diverse workforce committed to improving the lives of vulnerable populations through various programs and initiatives. WHH's mission is to ensure security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security, promote sustainable livelihoods, and empower communities to become self-sufficient. With a presence in over 30 countries, WHH collaborates with local partners to implement effective solutions tailored to the specific needs of each region.

Job Overview:
The Middle East Head of Operations is a pivotal role within Welthungerhilfe, responsible for overseeing and managing the operational functions of the organization in the Middle East, particularly in Jordan. This position requires a strategic leader who can effectively coordinate procurement, IT, and legal matters while ensuring compliance with local regulations and WHH policies. The Head of Operations will lead a team focused on logistics and operations, working closely with other hub members and legal advisors to address operational challenges. The role demands a proactive approach to problem-solving and the ability to adapt to changing circumstances in a dynamic environment. The successful candidate will be expected to establish efficient systems for procurement, fleet management, and facility operations, ensuring that WHH's mission is effectively supported in the region.

Duties and Responsibilities:
The duties and responsibilities of the Middle East Head of Operations include:

• Facilities Management: Identify, set up, and establish premises such as offices, warehouses, and guesthouses. Oversee leasing processes, contract negotiations, and compliance with local regulations. Supervise facility operations, ensuring safety, functionality, and alignment with operational needs.
• Fleet & Transportation: Establish fleet management systems, supervise vehicle usage, and conduct audits for compliance. Provide technical support and training for fleet personnel.
• Inventory and Asset Management: Implement standardized asset and inventory management systems, monitor supplies, and maintain accurate documentation. Collaborate with field logisticians to ensure data accuracy.
• Procurement: Develop a robust procurement system, manage framework agreements, and ensure compliance with donor requirements. Organize cross-border shipments and maintain procurement documentation.
• IT Management: Ensure IT systems meet WHH standards, coordinate IT support personnel, and advise on digital solutions to enhance efficiency.
• Partnerships: Provide technical support to local partners in procurement processes and strengthen their logistics capacity through training and mentoring.
• Legal & Admin Matters: Assist the Head of Mission with legal and administrative tasks, ensuring compliance with national laws and regulations. Act as a liaison with legal advisors and support international staff with necessary legal documentation.
• Other Responsibilities: Continuously improve operational processes, identify capacity-building needs, and represent WHH in logistics forums and meetings with local authorities.

Required Qualifications:
The ideal candidate for the Middle East Head of Operations position should possess the following qualifications:

• A university degree in humanitarian logistics, supply chain management, or a related field.
• A minimum of 5 years of experience in operations, with at least 2 years in a leadership role within logistics or operations departments.
• Experience working in conflict zones is highly desirable.
• Proven track record in supporting local organizations in capacity strengthening.
• Previous international experience in similar roles beyond Jordan is essential.
• Advanced knowledge of Microsoft Office and experience with logistics and operations software are advantageous.
• Excellent interpersonal, communication, advisory, and facilitation skills are required.

Educational Background:
Candidates must have a university degree in a relevant field such as humanitarian logistics, supply chain management, or a similar discipline. This educational background is crucial for understanding the complexities of logistics and operations in humanitarian contexts, particularly in conflict-affected areas.

Experience:
The position requires a minimum of 5 years of experience in operations, with at least 2 years in a leadership role overseeing logistics or operations departments. Experience in conflict zones is considered an asset, as it demonstrates the ability to navigate challenging environments and adapt to rapidly changing circumstances. Additionally, candidates should have a history of supporting local organizations in capacity strengthening, showcasing their ability to mentor and develop local staff.

Languages:
Fluency in both verbal and written Arabic and English is mandatory for this position. This bilingual requirement is essential for effective communication with local partners, staff, and stakeholders. Knowledge of additional languages relevant to the region would be considered a valuable asset, enhancing the candidate's ability to engage with diverse communities and partners.

Additional Notes:
The position is to be filled as soon as possible, with an initial contract duration of 6 months and very good prospects for extension. The employment location will be in Amman, Jordan. The compensation for this role is based on SG8 of WHH's salary grid in Jordan. Welthungerhilfe values diversity and is committed to creating an inclusive, non-discriminatory working environment. The organization encourages applications from suitably qualified individuals from all sections of the community.