E T Consultant (Device Experience and Insights Analyst)

Job Posting Organization:
The World Bank, a member of the World Bank Group (WBG), is a global organization dedicated to addressing the world's most pressing development challenges. Established to foster economic development and reduce poverty, the World Bank operates in 145 countries with over 182 offices worldwide. The organization focuses on creating job opportunities and improving lives through partnerships with governments, the private sector, and development partners. The World Bank is committed to investing in people and strengthening markets to deliver scalable, data-driven solutions. With a workforce that includes a diverse community of professionals, the World Bank aims to empower individuals and communities to achieve sustainable development goals.

Job Overview:
The E T Consultant (Device Experience and Insights Analyst) position at the World Bank is integral to the Information Technology Solutions (ITS) Vice Presidency. This role is focused on enhancing the digital workplace experience for approximately 30,000 end users by managing the end-to-end user device journey. The consultant will be responsible for device provisioning activities, including procurement, inventory management, and user communication. The position requires a proactive approach to identifying and resolving productivity blockers, streamlining operations, and ensuring compliance with service level agreements (SLAs). The consultant will work closely with various stakeholders to deliver high-quality end-user technology experiences that support modern work patterns and enhance productivity.

Duties and Responsibilities:
The duties and responsibilities of the E T Consultant include performing device provisioning activities for PC, Mobile, and Print, which encompasses procurement, product receipt, inventory management, user request processing, logistics, and user communication. The consultant will coordinate device request distribution within the internal team, focusing on service level agreements (SLAs). They will support the implementation of annual investment plans for PCs and serve as the primary contact for device provisioning within the ITSDX unit. Additionally, the consultant will configure vendor systems to support automated transactions and manage a modern inventory management tool for devices. They will escalate systematic blockers to ensure productivity and compliance, write and update standard operating procedures, and identify opportunities for process enhancement. The role requires the ability to work under pressure, build effective relationships in a multicultural environment, and think creatively to improve products and processes.

Required Qualifications:
Candidates must possess a Bachelor's or Master's degree along with at least 2 years of relevant experience or an equivalent combination of education and experience in the IT field. This includes professional education or certification with a minimum of 1 year of related work experience. The ideal candidate should have experience in logistics, request and incident management systems, inventory management, and vendor relationship management. A good understanding of Windows OS, iOS, and related IT accessories is essential. Proficiency in written and verbal communication, particularly in customer service and conflict resolution, is required. The candidate should also be able to diagnose and resolve complex problems independently and collaboratively, and have proficiency with IT service management platforms such as ServiceNow and Microsoft 365 applications.

Educational Background:
The educational background required for this position includes a Bachelor's or Master's degree in a relevant field. Candidates with professional education or certification in IT, along with practical experience, will also be considered. The emphasis is on a strong foundation in technology and its applications in a workplace setting, particularly in relation to device management and user experience.

Experience:
The position requires a minimum of 2 years of experience in a related field, with a focus on IT service management, logistics, and inventory management. Candidates should have a proven track record of working in environments that require strong analytical and problem-solving skills, as well as the ability to manage multiple tasks and priorities effectively. Experience in vendor relationship management and familiarity with IT service management platforms is also essential.

Languages:
The mandatory language for this position is English, which is required for effective communication within the organization and with stakeholders. While not mandatory, proficiency in additional languages may be considered an asset, particularly in enhancing communication with diverse teams and clients.

Additional Notes:
This position is a local recruitment opportunity with a term duration of 1 year. The World Bank Group emphasizes a culture of inclusivity and equal opportunity, ensuring that all applicants are considered without discrimination based on gender, race, ethnicity, or other factors. The role may require flexible availability, including weekends and public holidays, to meet operational demands. The World Bank Group also has specific policies regarding Extended Term appointments, limiting them to a maximum of three years.