Caseworker – Transition Support

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and is a Related Organization of the United Nations. It is the leading UN agency in the field of migration, working closely with governmental, intergovernmental, and non-governmental partners. IOM's mission is to promote humane and orderly migration for the benefit of all, saving lives and protecting people on the move. The organization operates globally, providing services and advice to governments and migrants, and is committed to fostering a respectful, inclusive, and supportive workplace where all employees can thrive professionally and feel valued. IOM aims to harness the full potential of migration and strengthen its support to people on the move, with a focus on diversity and inclusion in its workforce.

Job Overview:
The Caseworker – Transition Support will be responsible for assisting Beneficiaries of Temporary Protection (BOTPs) in IOM Ireland. This role is crucial in providing transition support to BOTPs as they navigate changes in their accommodation, integration, and future pathways. The position requires individualized casework, which includes conducting needs assessments, providing information, guidance, action planning, and making referrals to appropriate support services. The Caseworker will help beneficiaries access relevant services, understand available options, and address barriers to greater independence and self-sufficiency. The role also involves other program-related responsibilities as required, ensuring that the needs of BOTPs are met effectively and compassionately.

Duties and Responsibilities:
The duties and responsibilities of the Caseworker – Transition Support include:

• Assisting in the implementation and monitoring of project activities.
• Retrieving, compiling, summarizing, analyzing, and presenting information/data on specific project topics.
• Supporting the development and implementation of the Transition Support strategy by conducting research, gathering and analyzing relevant information, identifying needs, barriers, and service gaps affecting BOTPs, and providing input to the supervisor.
• Assessing and interpreting screening outcomes of BOTPs, including cases involving complex or overlapping vulnerabilities, to support accurate identification of individual needs prior to casework planning.
• Applying and adapting the Programme Standard Operating Procedures (SOPs) to individual BOTPs' circumstances and flagging procedural gaps or inconsistencies to the supervisor.
• Coordinating and resolving operational issues with assigned focal points at State Accommodation Centres and other organizational units to ensure timely processing of requests and administrative actions.
• Disseminating accurate information to BOTPs on available services and pathways, ensuring cases with identified vulnerabilities are correctly referred to appropriate support services.
• Providing translation and interpretation services as necessary.
• Drafting status reports, identifying shortfalls, and suggesting remedial actions to address delivery gaps. 1
• Responding to complex information requests and inquiries, maintaining files/records, and organizing meetings, workshops, and training sessions. 1
• Participating in meetings and conferences, assisting in coordinating implementation activities with local authorities, partners, UN agencies, intergovernmental and non-governmental organizations, donors, and other stakeholders. 1
• Monitoring the work of Implementing Partners (IP) and reporting non-compliances to the supervisor. 1
• Performing other relevant duties as assigned.

Required Qualifications:
The required qualifications for the Caseworker – Transition Support position include:

• A Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law, or a related field from an accredited academic institution with three years of relevant professional experience; or a High School diploma with five years of relevant professional experience.
• Good knowledge of information technology and proficiency in Microsoft Office applications, especially Excel, Word, PowerPoint, and Publisher.
• Experience working with migrants, refugees, internally displaced persons, victims of trafficking, and other vulnerable groups.
• Prior work experience with international humanitarian organizations, non-governmental, or government institutions in a multi-cultural setting is an advantage.
• In-depth knowledge of the broad range of migration-related subject areas dealt with by the Organization and case management skills are essential.

Educational Background:
Candidates must possess a Bachelor’s degree in a relevant field such as Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law, or a related area from an accredited academic institution. Alternatively, a High School diploma combined with five years of relevant professional experience is acceptable. Accredited universities are those listed in the UNESCO World Higher Education Database, ensuring that candidates have a recognized educational background that meets the organization's standards.

Experience:
The position requires candidates to have a minimum of three years of relevant professional experience if they hold a Bachelor’s degree, or five years if they have a High School diploma. Experience should include working with migrants, refugees, and other vulnerable populations, as well as familiarity with international humanitarian organizations. Proficiency in information technology and Microsoft Office applications is also necessary, along with case management experience.

Languages:
Fluency in English is mandatory, along with proficiency in Ukrainian and Russian, both oral and written. A working knowledge of another official UN language such as Arabic, Chinese, French, or Spanish is desirable. Language proficiency will be specifically evaluated during the selection process, which may include written and/or oral assessments to ensure candidates meet the communication requirements of the role.

Additional Notes:
This position is subject to local recruitment, meaning only individuals holding a valid residence and work permit in Ireland will be considered. The contract duration may be shorter than initially mentioned to align with the expiry date of the work permit. IOM has a zero-tolerance policy regarding conduct incompatible with the aims and objectives of the United Nations and IOM, including issues such as sexual exploitation and abuse, sexual harassment, and discrimination. The organization does not charge any fees during the recruitment process and only accepts applications submitted through the IOM e-Recruitment system. Late applications will not be accepted, and only shortlisted candidates will be contacted.