Protection Officer - Case Management
Job Description
Job Posting Organization:
The Danish Refugee Council (DRC) is a leading humanitarian organization that provides assistance and protection to refugees and displaced persons. Established in 1956, DRC operates in multiple countries around the world, focusing on providing support in conflict-affected areas. The organization is dedicated to promoting the rights of displaced individuals and ensuring their safety and well-being. DRC employs thousands of staff globally and works in various sectors, including protection, livelihoods, and emergency response, aiming to create lasting solutions for those affected by displacement.
Job Overview:
The Protection Officer - Case Management plays a crucial role in providing protection case management for individuals who are experiencing or are at risk of violence, coercion, or other protection concerns. This position involves coordinating referrals and individual protection assistance while ensuring safe and quality case management practices. The officer will be responsible for identifying and assessing cases, obtaining informed consent, developing case and safety plans, and providing appropriate follow-up and referrals. The role requires maintaining confidential case records and escalating urgent or complex cases to the designated supervisor. Additionally, the officer will assess and facilitate Individual Protection Assistance (IPA), including cash assistance where approved, in line with identified protection risks and approved procedures. The position also involves coaching and supporting General Protection Assistants and contributing to case quality and supervision, as well as reporting anonymized protection trends and service gaps while maintaining confidentiality. The officer must adhere to DRC safeguarding, PSEA, confidentiality, and Code of Conduct requirements, ensuring a clear separation between assessment, approval, and payment responsibilities.
Duties and Responsibilities:
The Protection Officer will have a comprehensive set of duties and responsibilities, including but not limited to: identifying and assessing protection cases, obtaining informed consent from individuals, developing tailored case and safety plans, and providing necessary follow-up and referrals. The officer will maintain confidential case records, ensuring that sensitive information is protected, and will escalate urgent or complex cases to the designated supervisor for further action. The role requires maintaining referral pathways and coordinating safe, consent-based referrals and case transfers to ensure individuals receive the necessary support. The officer will assess and facilitate Individual Protection Assistance (IPA), including cash assistance where approved, in accordance with identified protection risks and established procedures. Coaching and supporting General Protection Assistants is also a key responsibility, as is contributing to the overall quality of case management and supervision. The officer will be expected to report anonymized protection trends and service gaps while upholding confidentiality standards. Furthermore, the officer must follow DRC's safeguarding policies, PSEA guidelines, and the organization's Code of Conduct, ensuring a clear separation between assessment, approval, and payment responsibilities to maintain integrity and trust in the case management process.
Required Qualifications:
The ideal candidate for the Protection Officer position should possess a degree in Social Work, Psychology, Social Sciences, or a related field. In cases where a relevant diploma is held, substantial experience in the field may be considered as an alternative qualification. The candidate must have a minimum of 2 years of relevant humanitarian protection experience, particularly in case management or supervised casework. Practical knowledge of informed consent, risk assessment, safety planning, confidentiality, referrals, and case closure is essential. Experience in supporting diverse populations in displacement or conflict-affected settings is highly valued. Additionally, experience with Individual Protection Assistance (IPA) or cash-for-protection programs is considered an advantage. The candidate should demonstrate the ability to coach assistants, maintain accurate records, coordinate services effectively, and identify cases that require specialist support. Proficiency in Microsoft Word, Excel, and email communication is also required.
Educational Background:
Candidates applying for the Protection Officer position should have a solid educational background, ideally holding a degree in Social Work, Psychology, Social Sciences, or a closely related field. In instances where candidates possess a relevant diploma, they may still be considered if they have substantial experience in the field. This educational foundation is crucial for understanding the complexities of protection case management and the various challenges faced by individuals in vulnerable situations.
Experience:
The position requires a minimum of 2 years of relevant humanitarian protection experience, specifically in areas such as case management or supervised casework. Candidates should have practical knowledge and experience in informed consent, risk assessment, safety planning, confidentiality, referrals, and case closure. Experience working with diverse populations in displacement or conflict-affected settings is essential, as is familiarity with Individual Protection Assistance (IPA) or cash-for-protection initiatives. The ability to coach assistants and maintain accurate records while coordinating services is also a critical aspect of the required experience.
Languages:
While the job description does not specify mandatory languages, proficiency in English is typically expected in international organizations like DRC. Knowledge of local languages spoken in South Sudan may be considered advantageous, as it can facilitate better communication with the affected populations and enhance the effectiveness of case management.
Additional Notes:
The salary and conditions for this position will be in accordance with the Danish Refugee Council’s Terms of Employment for national employees. Candidates are encouraged to refer to the DRC website for more information regarding compensation, benefits, and other employment conditions. The position may involve travel to remote locations under approved security" style="border-bottom: 1px dotted #007bff !important;">security arrangements, and candidates should be prepared for this aspect of the role. The job may be full-time, and the specific contract duration has not been mentioned in the job posting.
The Danish Refugee Council (DRC) is a leading humanitarian organization that provides assistance and protection to refugees and displaced persons. Established in 1956, DRC operates in multiple countries around the world, focusing on providing support in conflict-affected areas. The organization is dedicated to promoting the rights of displaced individuals and ensuring their safety and well-being. DRC employs thousands of staff globally and works in various sectors, including protection, livelihoods, and emergency response, aiming to create lasting solutions for those affected by displacement.
Job Overview:
The Protection Officer - Case Management plays a crucial role in providing protection case management for individuals who are experiencing or are at risk of violence, coercion, or other protection concerns. This position involves coordinating referrals and individual protection assistance while ensuring safe and quality case management practices. The officer will be responsible for identifying and assessing cases, obtaining informed consent, developing case and safety plans, and providing appropriate follow-up and referrals. The role requires maintaining confidential case records and escalating urgent or complex cases to the designated supervisor. Additionally, the officer will assess and facilitate Individual Protection Assistance (IPA), including cash assistance where approved, in line with identified protection risks and approved procedures. The position also involves coaching and supporting General Protection Assistants and contributing to case quality and supervision, as well as reporting anonymized protection trends and service gaps while maintaining confidentiality. The officer must adhere to DRC safeguarding, PSEA, confidentiality, and Code of Conduct requirements, ensuring a clear separation between assessment, approval, and payment responsibilities.
Duties and Responsibilities:
The Protection Officer will have a comprehensive set of duties and responsibilities, including but not limited to: identifying and assessing protection cases, obtaining informed consent from individuals, developing tailored case and safety plans, and providing necessary follow-up and referrals. The officer will maintain confidential case records, ensuring that sensitive information is protected, and will escalate urgent or complex cases to the designated supervisor for further action. The role requires maintaining referral pathways and coordinating safe, consent-based referrals and case transfers to ensure individuals receive the necessary support. The officer will assess and facilitate Individual Protection Assistance (IPA), including cash assistance where approved, in accordance with identified protection risks and established procedures. Coaching and supporting General Protection Assistants is also a key responsibility, as is contributing to the overall quality of case management and supervision. The officer will be expected to report anonymized protection trends and service gaps while upholding confidentiality standards. Furthermore, the officer must follow DRC's safeguarding policies, PSEA guidelines, and the organization's Code of Conduct, ensuring a clear separation between assessment, approval, and payment responsibilities to maintain integrity and trust in the case management process.
Required Qualifications:
The ideal candidate for the Protection Officer position should possess a degree in Social Work, Psychology, Social Sciences, or a related field. In cases where a relevant diploma is held, substantial experience in the field may be considered as an alternative qualification. The candidate must have a minimum of 2 years of relevant humanitarian protection experience, particularly in case management or supervised casework. Practical knowledge of informed consent, risk assessment, safety planning, confidentiality, referrals, and case closure is essential. Experience in supporting diverse populations in displacement or conflict-affected settings is highly valued. Additionally, experience with Individual Protection Assistance (IPA) or cash-for-protection programs is considered an advantage. The candidate should demonstrate the ability to coach assistants, maintain accurate records, coordinate services effectively, and identify cases that require specialist support. Proficiency in Microsoft Word, Excel, and email communication is also required.
Educational Background:
Candidates applying for the Protection Officer position should have a solid educational background, ideally holding a degree in Social Work, Psychology, Social Sciences, or a closely related field. In instances where candidates possess a relevant diploma, they may still be considered if they have substantial experience in the field. This educational foundation is crucial for understanding the complexities of protection case management and the various challenges faced by individuals in vulnerable situations.
Experience:
The position requires a minimum of 2 years of relevant humanitarian protection experience, specifically in areas such as case management or supervised casework. Candidates should have practical knowledge and experience in informed consent, risk assessment, safety planning, confidentiality, referrals, and case closure. Experience working with diverse populations in displacement or conflict-affected settings is essential, as is familiarity with Individual Protection Assistance (IPA) or cash-for-protection initiatives. The ability to coach assistants and maintain accurate records while coordinating services is also a critical aspect of the required experience.
Languages:
While the job description does not specify mandatory languages, proficiency in English is typically expected in international organizations like DRC. Knowledge of local languages spoken in South Sudan may be considered advantageous, as it can facilitate better communication with the affected populations and enhance the effectiveness of case management.
Additional Notes:
The salary and conditions for this position will be in accordance with the Danish Refugee Council’s Terms of Employment for national employees. Candidates are encouraged to refer to the DRC website for more information regarding compensation, benefits, and other employment conditions. The position may involve travel to remote locations under approved security" style="border-bottom: 1px dotted #007bff !important;">security arrangements, and candidates should be prepared for this aspect of the role. The job may be full-time, and the specific contract duration has not been mentioned in the job posting.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.