Information Systems Officer

Job Posting Organization:
The position is located within the Enabling and Outreach Service (EOS) of the Office for Supply Chain Management (OSCM), which is part of the Department of Operational Support (DOS) of the United Nations. The DOS was established to provide comprehensive operational support and advisory services to various entities within the UN Secretariat, including field missions and regional commissions. The OSCM encompasses several divisions, including the Logistics Division, Procurement Division, and Global Service Centre, among others. The EOS specifically focuses on enhancing supply chain management through performance metrics, operational guidance, and continuous improvements to the Umoja supply chain management system, which serves the UN Secretariat globally. The organization aims to ensure effective and efficient supply chain operations across its various missions and departments.

Job Overview:
The Information Systems Officer will play a crucial role in managing projects related to the feasibility, analysis, design, and development of information systems within the supply chain domain. This position requires participation in the implementation and continuous improvement of the Umoja system and other related technologies. The officer will be responsible for developing detailed specifications and user documentation for major supply chain systems, providing specialized advice and operational support to users, and maintaining and enhancing existing systems. The role also involves troubleshooting complex issues, developing and testing technology solutions, and ensuring data security" style="border-bottom: 1px dotted #007bff !important;">security and access controls. Additionally, the officer will be tasked with creating training materials and conducting training sessions for staff on the Umoja supply chain systems, as well as developing change management and user adoption plans. The position requires a proactive approach to researching and evaluating new technologies and facilitating communication between various stakeholders to ensure effective client feedback and support.

Duties and Responsibilities:
The Information Systems Officer will be responsible for a wide range of duties, including managing projects that involve feasibility studies and systems analysis, participating in the design and development of information systems, and ensuring the implementation and continuous improvement of Umoja and other supply chain systems. Specific responsibilities include developing detailed functional specifications and user documentation, providing specialized advice and operational support to users, maintaining and upgrading existing systems, troubleshooting complex problems, and developing technology solutions that require integration of multiple systems. The officer will also organize and perform unit and integrated testing, assist users in acceptance testing, develop training materials, and train staff on the Umoja systems. Furthermore, the officer will be responsible for developing change management plans, researching new technologies, and facilitating communication between various functional groups and client entities. The role may also involve supervising junior staff and consultants as needed.

Required Qualifications:
Candidates must possess a strong knowledge of information technology and information management, particularly in systems analysis, database design, and programming. Proficiency in several high-level programming languages and experience in structured/object-oriented design, relational systems, and document management are essential. Strong analytical and problem-solving skills are required, along with the ability to develop and implement systems of moderate size and complexity. Candidates should demonstrate professionalism, efficiency, and a commitment to gender perspectives in their work. The ability to plan and organize effectively, prioritize tasks, and maintain productive client relationships is also crucial for success in this role.

Educational Background:
An advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics, supply chain management, business administration, logistics management, or a related field is required. Alternatively, a first-level university degree combined with two additional years of qualifying experience may be accepted in lieu of the advanced degree.

Experience:
A minimum of five years of progressively responsible experience in the planning, design, development, and testing of enterprise resource planning (ERP) systems in supply chain management, logistics, or procurement modules is required. Experience as a Functional Expert in SAP, particularly in business process analysis and change management for logistics execution and inventory management systems, is essential. Candidates should also have experience in creating and managing Business Requirement Documents for ERP systems and in providing post-implementation support for Umoja or similar systems. Experience in change management for complex ERP systems and processes, including training and deployment support, is desirable.

Languages:
English is required for this position, with a minimum proficiency level of UN Level II in reading, writing, listening, and speaking. French is also a working language of the United Nations, and proficiency in French is considered an asset but not mandatory for this role.

Additional Notes:
The appointment for this position is limited to the Department of Operational Support and is a fixed-term appointment limited to one year, with the possibility of renewal based on the availability of the post and funding. Candidates selected for this position will be subject to reference checks and must adhere to the United Nations' commitment to diversity and inclusion. The organization encourages female candidates to apply and is committed to achieving gender balance in its workforce. The United Nations does not charge any fees during the recruitment process and provides reasonable accommodations for applicants with disabilities upon request.