Techno-Functional Analyst, Supply Chain Systems
Job Description
Job Posting Organization:
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. Established to serve those in need, CRS operates in more than 100 countries, focusing on various areas such as emergency response, health, agriculture, education, microfinance, and peacebuilding. The organization is committed to improving the lives of the poor and vulnerable, regardless of race, religion, or nationality. CRS has a collaborative, mission-driven culture and welcomes individuals from diverse backgrounds who share its values. The agency is dedicated to safeguarding children and vulnerable adults from abuse and exploitation, ensuring that its processes reflect this commitment. CRS also emphasizes the importance of safeguarding program participants and community members, and it adheres to a strict Code of Conduct. The organization prioritizes candidates who are citizens or permanent residents of the countries where it operates, and it offers comprehensive benefits packages to its staff, including medical, dental, life insurance, and retirement savings plans.
Job Overview:
The Techno-Functional Analyst, Supply Chain Systems plays a crucial role in supporting, enhancing, and optimizing systems used for Global Supply Chain Management (SCM) operations. This position involves providing both functional and technical support for assigned Oracle Supply Chain Management modules and related applications. The Analyst collaborates closely with the Global Supply Chain Management (GSCM) team, business stakeholders, and service providers to analyze operational needs, document requirements, configure system changes, test enhancements, troubleshoot issues, and maintain accurate system data. The goal is to deliver scalable business solutions that drive process improvements and ensure efficient supply chain operations. The Analyst is expected to engage with global, regional, and local teams to support integrations and execute SCM systems-support activities consistently. This role requires a blend of technical expertise and business acumen to effectively address the needs of the organization and its stakeholders.
Duties and Responsibilities:
The duties and responsibilities of the Techno-Functional Analyst include:
Required Qualifications:
The required qualifications for the Techno-Functional Analyst position include:
Educational Background:
The educational background required for the Techno-Functional Analyst position includes a Bachelor’s degree in information technology, Computer Science, Engineering, Business, Supply Chain Management, or a related field. A Master’s degree or relevant certifications are preferred, indicating a higher level of expertise and knowledge in the field.
Experience:
The position requires a minimum of 6 years of experience in supporting enterprise applications, ERP, SCM, procurement, finance, or operations platforms. Candidates should have experience with business analysis, solution design, testing, deployment, and support, as well as experience with at least one full lifecycle ERP implementation. This level of experience is crucial for effectively managing the responsibilities associated with the role and ensuring successful outcomes in supply chain operations.
Languages:
Fluent written and spoken English is mandatory for this position. Proficiency in additional languages may be considered a plus, enhancing communication with diverse stakeholders and teams across different regions.
Additional Notes:
The position is remote, allowing for flexibility in work location. Occasional travel, less than 10%, is required for this role. CRS offers a comprehensive benefits package for U.S.-based staff, including medical, dental, life insurance, vision, and a generous retirement savings plan. For candidates employed outside the U.S., benefits packages are based on the country of employment. The agency emphasizes its commitment to safeguarding program participants and community members from exploitation and abuse, and all staff are expected to adhere to CRS's Code of Conduct. The successful candidate will be part of a mission-driven organization dedicated to improving the lives of the poor and vulnerable worldwide.
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. Established to serve those in need, CRS operates in more than 100 countries, focusing on various areas such as emergency response, health, agriculture, education, microfinance, and peacebuilding. The organization is committed to improving the lives of the poor and vulnerable, regardless of race, religion, or nationality. CRS has a collaborative, mission-driven culture and welcomes individuals from diverse backgrounds who share its values. The agency is dedicated to safeguarding children and vulnerable adults from abuse and exploitation, ensuring that its processes reflect this commitment. CRS also emphasizes the importance of safeguarding program participants and community members, and it adheres to a strict Code of Conduct. The organization prioritizes candidates who are citizens or permanent residents of the countries where it operates, and it offers comprehensive benefits packages to its staff, including medical, dental, life insurance, and retirement savings plans.
Job Overview:
The Techno-Functional Analyst, Supply Chain Systems plays a crucial role in supporting, enhancing, and optimizing systems used for Global Supply Chain Management (SCM) operations. This position involves providing both functional and technical support for assigned Oracle Supply Chain Management modules and related applications. The Analyst collaborates closely with the Global Supply Chain Management (GSCM) team, business stakeholders, and service providers to analyze operational needs, document requirements, configure system changes, test enhancements, troubleshoot issues, and maintain accurate system data. The goal is to deliver scalable business solutions that drive process improvements and ensure efficient supply chain operations. The Analyst is expected to engage with global, regional, and local teams to support integrations and execute SCM systems-support activities consistently. This role requires a blend of technical expertise and business acumen to effectively address the needs of the organization and its stakeholders.
Duties and Responsibilities:
The duties and responsibilities of the Techno-Functional Analyst include:
- Providing SCM Technical & Functional Support: Analyzing business requirements and designing end-to-end solutions that enhance organizational effectiveness and user experience. Configuring, supporting, and optimizing SCM modules and technologies, including procurement, purchasing, inventory management, costing, and supplier management. Supporting system enhancements and maintenance activities while monitoring service performance and troubleshooting production issues. Coordinating with software vendors and support providers to resolve issues and manage enhancements. Conducting fit-gap analysis, solution design, testing, user training, deployment, and post-production support.
- Engaging in Business Analysis & Process Improvement: Partnering with stakeholders to gather and document business requirements. Developing business, functional, and solution design documentation and collaborating with technical teams on integrations and workflows. Leading continuous improvement initiatives and recommending changes to improve efficiency and reduce risk.
- Managing Data, Integration & Data Transformation: Contributing to data migration, master data management, and data governance initiatives. Designing and overseeing data integration and workflow automation processes.
- Overseeing Testing, Validation & Risk Management: Leading testing strategies and execution activities, ensuring solution quality and compliance.
- Contributing to Knowledge Management: Sharing expertise with team members, developing user guidance, and analyzing support trends to improve system adoption and business outcomes.
Required Qualifications:
The required qualifications for the Techno-Functional Analyst position include:
- A Bachelor’s degree in information technology, Computer Science, Engineering, Business, Supply Chain Management, or a related field.
- A minimum of 6 years of experience supporting enterprise applications, ERP, SCM, procurement, finance, or operations platforms.
- Experience with business analysis, solution design, testing, deployment, and support.
- Experience with at least one full lifecycle ERP implementation.
- Strong stakeholder management and relationship-building skills.
- Excellent analytical and problem-solving skills.
- Strong communication and stakeholder engagement skills.
- Knowledge of enterprise architecture, governance, and security" style="border-bottom: 1px dotted #007bff !important;">security principles.
- Ability to balance operational support with strategic initiatives and work independently across global teams.
Educational Background:
The educational background required for the Techno-Functional Analyst position includes a Bachelor’s degree in information technology, Computer Science, Engineering, Business, Supply Chain Management, or a related field. A Master’s degree or relevant certifications are preferred, indicating a higher level of expertise and knowledge in the field.
Experience:
The position requires a minimum of 6 years of experience in supporting enterprise applications, ERP, SCM, procurement, finance, or operations platforms. Candidates should have experience with business analysis, solution design, testing, deployment, and support, as well as experience with at least one full lifecycle ERP implementation. This level of experience is crucial for effectively managing the responsibilities associated with the role and ensuring successful outcomes in supply chain operations.
Languages:
Fluent written and spoken English is mandatory for this position. Proficiency in additional languages may be considered a plus, enhancing communication with diverse stakeholders and teams across different regions.
Additional Notes:
The position is remote, allowing for flexibility in work location. Occasional travel, less than 10%, is required for this role. CRS offers a comprehensive benefits package for U.S.-based staff, including medical, dental, life insurance, vision, and a generous retirement savings plan. For candidates employed outside the U.S., benefits packages are based on the country of employment. The agency emphasizes its commitment to safeguarding program participants and community members from exploitation and abuse, and all staff are expected to adhere to CRS's Code of Conduct. The successful candidate will be part of a mission-driven organization dedicated to improving the lives of the poor and vulnerable worldwide.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.