Fundraising Operations Assistant

Job Posting Organization:
Prosper Global, formerly known as Mercy Corps, is a humanitarian organization that was established to address urgent needs and create conditions for lasting progress in communities facing conflict, climate change, and economic hardship. The organization operates globally, leveraging local knowledge and global resources to help communities build what they need, test new solutions, and scale proven strategies. In 2026, the organization rebranded from Mercy Corps to Prosper Global to better reflect its mission of fostering prosperity in every community, thereby advancing humanity as a whole. Prosper Global is committed to accountability and actively engages communities as equal partners in the design, monitoring, and evaluation of its projects. The organization emphasizes a culture of trust, respect, and continuous learning among its team members, ensuring that they are empowered to reach their full potential while contributing to the mission.

Job Overview:
The Fundraising Operations Assistant plays a crucial role in supporting Prosper Global's mission by ensuring that donors feel valued and their contributions are managed with care. This position involves processing incoming donations, maintaining accurate supporter records, and providing high-quality supporter care. The assistant will be responsible for various administrative tasks, including managing digital records, overseeing donor accounts, and ensuring compliance with relevant regulations. The role requires a proactive mindset, strong organizational skills, and a passion for supporter care. The assistant will work closely with the Fundraising Operations Team and contribute to enhancing donor engagement and retention, ultimately supporting the organization's fundraising efforts. This position is ideal for someone who thrives in a detail-oriented environment and is committed to delivering excellent service to supporters.

Duties and Responsibilities:
The Fundraising Operations Assistant will have a diverse set of responsibilities, including: processing incoming donations such as cash, cheques, card payments, and digital contributions; maintaining organized and secure digital records of donations and correspondence; updating Gift Aid declarations in compliance with HMRC regulations; tracking email subscription statuses and supporter communications; managing recurring donor accounts; conducting regular data audits to ensure the accuracy of supporter records; processing invoices related to fundraising operations; serving as the first point of contact for supporter inquiries; maintaining accurate records of supporter interactions; collaborating with the Fundraising Team to enhance supporter journeys; supporting monthly financial reconciliation; applying relevant data protection and fundraising regulations; participating in the development of fundraising operations policies; and contributing to operational improvements and documentation.

Required Qualifications:
Candidates for the Fundraising Operations Assistant position should possess a minimum of experience working in operational, administrative, fundraising, finance, or data-related roles. They should have experience with CRM or relational databases, strong attention to detail, and a methodical approach to processing information. Proficiency in Microsoft Excel is essential, along with the ability to investigate discrepancies and manage competing priorities. Strong written and verbal communication skills are necessary, particularly in donor care or customer service contexts. An understanding of data protection and confidentiality is also required. Desirable qualifications include experience in a fundraising or charity environment, familiarity with Raiser’s Edge NXT or similar CRMs, and knowledge of UK data protection and fundraising regulations.

Educational Background:
While specific educational requirements are not explicitly stated, candidates are generally expected to have a relevant educational background that supports their qualifications for the role. This may include degrees or certifications in fields related to administration, finance, fundraising, or nonprofit management, which would provide a solid foundation for the responsibilities of the Fundraising Operations Assistant.

Experience:
The ideal candidate should have experience working in roles that involve operational, administrative, fundraising, finance, or data management tasks. This experience should demonstrate their ability to handle donor care, manage records, and support fundraising operations effectively. Familiarity with CRM systems and data management practices is also essential, as the role requires a strong understanding of how to maintain accurate and compliant records.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with supporters and team members. Additional language skills may be beneficial, particularly if they align with the organization's global operations and donor base.

Additional Notes:
This position is a full-time, temporary role with a fixed term of 10 months. The salary for the position is GBP 27,280, which will be commensurate with professional experience. The role requires office presence for two days a week, with the possibility of additional days based on business needs. The closing date for applications is October 1

• The organization emphasizes equal employment opportunities and is committed to creating a safe and inclusive work environment, adhering to ethical standards and safeguarding principles.