UN Consultant for Informal Conflict Resolution

Job Posting Organization:
The Office of the United Nations Ombudsman and Mediation Services (UNOMS) was established as part of the internal system of administration of justice within the UN. Its mission is to provide impartial and neutral services to address work-related concerns of UN employees. The organization operates globally, serving personnel from various UN offices and agencies, and is committed to fostering a workplace environment that encourages open communication and conflict resolution.

Job Overview:
The Consultant for Conflict Resolution is tasked with delivering a comprehensive range of informal dispute resolution services to UN personnel, utilizing both in-person and virtual engagement methods. This role is pivotal in maintaining confidentiality and providing systemic feedback to senior officials when patterns of conflict arise. The consultant will manage confidential cases assigned by the Chief of Service or the Regional Ombudsman, ensuring that all interactions uphold the principles of neutrality and confidentiality. The position is designed to enhance the overall conflict resolution framework within the UN, promoting a culture of dialogue and understanding among staff members.

Duties and Responsibilities:
The Consultant for Conflict Resolution will be responsible for a variety of duties, including: providing alternative dispute resolution services to UN employees, conducting mediation sessions to help resolve workplace conflicts, maintaining neutrality and confidentiality throughout the mediation process, gathering relevant information to assist in understanding the issues at hand, facilitating discussions between conflicting parties, and helping them negotiate agreements. Additionally, the consultant will engage in outreach initiatives to raise awareness about informal conflict resolution services, conduct skill-building activities to enhance conflict competence among staff, and offer expert advice on dispute resolution techniques tailored to individual needs. The consultant will also develop relationships with visitors, advise them on available services, and follow up to gather feedback and provide further assistance as necessary.

Required Qualifications:
Candidates must possess an advanced university degree (Master’s degree or equivalent) in conflict resolution, law, social sciences, or a related field. Alternatively, a first university degree combined with relevant qualifications and experience may be accepted. A minimum of seven years of progressively responsible professional experience in dispute resolution, managerial, or legal roles is required. Experience in an international organizational setting is considered desirable, as it provides valuable context for the unique challenges faced within the UN framework.

Educational Background:
The educational background required for this position includes an advanced university degree in fields pertinent to conflict resolution and mediation. Candidates with a first university degree may still be considered if they possess the necessary experience and qualifications that demonstrate their capability to perform the duties of the role effectively.

Experience:
The position requires a minimum of seven years of progressively responsible professional experience in areas related to dispute resolution, management, or legal affairs. This experience should ideally be gained within an international organizational context, which would provide the candidate with insights into the complexities of working in a diverse and multicultural environment.

Languages:
Fluency in spoken and written Arabic is mandatory for this position, as it is essential for effective communication within the UN. Additionally, English and French are the working languages of the United Nations Secretariat, and knowledge of these languages is advantageous. Familiarity with other official UN languages, such as Chinese, Russian, and Spanish, may also be beneficial but is not required.

Additional Notes:
The expected duration of the consultancy is from January 1, 2027, to June 30, 202

• This position is remote, allowing for flexibility in work arrangements. It is important to note that the United Nations does not charge any fees at any stage of the recruitment process, ensuring that all applicants can apply without financial concerns. The organization is committed to maintaining a transparent and equitable recruitment process.