Receptionist

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is a leading international financial institution that was established in 199

• The EBRD's mission is to foster the transition towards open market-oriented economies and to promote private and entrepreneurial initiative in countries from Central Europe to Central Asia and the Southern and Eastern Mediterranean. The organization operates in over 30 countries and employs thousands of staff members who are dedicated to supporting the development of sustainable economies. The EBRD is known for its commitment to inclusiveness, innovation, trust, and responsibility, which are core values that guide its operations and interactions with stakeholders.

Job Overview:
The Receptionist plays a crucial role in the smooth operation of the Resident Office (RO) by providing essential secretarial, clerical, and administrative support to the staff. This position serves as the first point of contact for visitors and callers, ensuring that inquiries are handled professionally and efficiently. The Receptionist is responsible for managing incoming calls, greeting visitors, and maintaining the office environment, including supplies and equipment. Additionally, the role involves supporting the Resident Office staff with various clerical tasks, contributing to the overall effectiveness of the office operations. The Receptionist must demonstrate excellent communication skills, a professional demeanor, and the ability to multitask in a dynamic work environment.

Duties and Responsibilities:
The Receptionist's primary responsibilities include:

• Reception (75%): - Screening incoming telephone calls, determining their purpose, and forwarding them to the appropriate personnel or department. - Answering questions about the organization and providing callers with necessary information such as addresses and directions. - Dealing with general inquiries in a courteous manner, whether in person, over the phone, or via email. - Greeting and receiving visitors, determining the nature of their business, and directing them to the appropriate personnel. - Keeping a log of visitors and preparing meeting rooms with necessary equipment and refreshments as required. - Assisting with the preparation of statistics regarding visitors from headquarters. - Supporting visiting missions as needed.
• Clerical/Administrative (25%): - Arranging couriers and processing mail for RO staff. - Scanning, copying, and sending documents as required. - Maintaining archives and filing systems. - Scheduling appointments for RO staff and maintaining an electronic appointment diary in MS Outlook. - Organizing conference and meeting room bookings. - Arranging transportation for EBRD visitors upon request. - Providing secretarial backup to support bankers and assisting administrative staff as needed. - Managing staff whereabouts schedules and checking general RO email for forwarding to relevant staff members. - Assisting with local visa arrangements for staff and coordinating with the foreign ministry as necessary.

Required Qualifications:
Candidates must possess a minimum of secondary education, with a preference for university-level education. Previous experience in a receptionist or secretarial role is essential. Familiarity with office equipment such as fax machines and photocopiers is required. Candidates should demonstrate excellent verbal communication skills and a professional telephone manner, along with strong interpersonal skills. Proficiency in computer applications, particularly Microsoft Word and Outlook, is necessary, along with the ability to learn new skills as needed. The ideal candidate should be able to work independently, take responsibility, and collaborate effectively as part of a team. Multilingual abilities, particularly in English and the relevant country language, are highly desirable.

Educational Background:
The position requires a minimum of secondary education, although a university degree is preferred. This educational background provides the foundational knowledge and skills necessary for effective communication and administrative support in a professional environment.

Experience:
Candidates should have prior experience in a receptionist or secretarial capacity, which equips them with the necessary skills to manage office operations effectively. Experience in a similar role will help candidates understand the dynamics of a busy office environment and the importance of providing excellent customer service.

Languages:
Proficiency in English is mandatory, along with the relevant language of the country of operation, which in this case is Turkish. Additional language skills may be considered an asset, enhancing the candidate's ability to communicate with a diverse range of stakeholders.

Additional Notes:
This position is a regular contract role with no specified contract length, indicating a stable employment opportunity. The role is based in Ankara, Türkiye, and is expected to be full-time. The EBRD promotes a hybrid workplace model, allowing for flexibility in work arrangements. The organization values diversity and encourages applications from all qualified candidates, regardless of their background. The EBRD also emphasizes employee wellbeing and offers a comprehensive suite of competitive benefits.