Online Volunteer for Nutritional Teleorientation Calls

Job Posting Organization:
The World Food Programme (WFP) is the largest humanitarian organization in the world, dedicated to saving lives in emergencies and providing food assistance to build pathways towards peace, stability, and prosperity for populations recovering from conflict and disasters, as well as the impacts of climate change. Established as part of the United Nations, WFP operates in over 120 countries and territories, employing nearly 21,000 staff members globally. The organization aims to eradicate hunger, improve nutrition, and support smallholder farmers, while also helping communities prepare for and respond to climate crises. WFP's mission is driven by a commitment to ensure that no one goes to bed hungry, especially in a world where food abundance exists. The organization is focused on addressing the root causes of hunger and providing sustainable solutions to those in need, particularly vulnerable populations affected by various crises.

Job Overview:
The proposed intervention seeks to implement a timely food assistance system for People Affected by Tuberculosis (PAT) through the use of electronic food cards, nutritional education, and communication and monitoring activities. This approach is characterized by its focus on timely assistance, empowering users to make informed purchases, and ensuring the security" style="border-bottom: 1px dotted #007bff !important;">security and confidentiality of information. The primary objective of this system is to provide PAT with complementary and varied nutrition during their treatment, facilitating access to healthy products through electronic cards. These cards will be enabled for the purchase of food and non-alcoholic beverages, adhering to the guidelines set by the Ministry of Health (MINSA), and will provide crucial support during their recovery process. The use of these food cards will be accompanied by nutritional education and monitoring actions to maximize their impact on the participants' well-being. A system of orientation and follow-up calls will be implemented to provide basic information on the proper use of food transfers and promote informed purchasing practices to favor the selection of nutritious and accessible foods. Volunteers will strictly follow scripts, protocols, and guidelines developed and approved by the technical team, ensuring that they do not provide independent medical, clinical, or nutritional advice, nor personalized health recommendations, but rather share validated educational information and reinforce messages approved by the program.

Duties and Responsibilities:
As an online volunteer for the nutritional teleorientation calls, you will be responsible for: - Participating in training sessions regarding the project framework, nutritional content, and activity flow. - Conducting teleorientation calls to the population assisted by the WFP intervention. - Ensuring quality in telephone guidance, as well as respectful and dignified treatment of participants. - Recording information in the MoDa platform, following the guidelines provided by the WFP team. - Reporting situations and incidents to the WFP team. - Safeguarding personal data and maintaining confidentiality of the information handled, in compliance with WFP's protection policies.

Required Qualifications:
Candidates should possess strong communication skills, particularly in a remote setting, and demonstrate a commitment to the values of the World Food Programme. Experience in customer service or community outreach is beneficial. Volunteers should be able to work independently and manage their time effectively, while also being responsive to the needs of the participants they assist. Familiarity with nutritional guidelines and health education is a plus, but not mandatory, as training will be provided.

Educational Background:
A background in nutrition, public health, social work, or a related field is preferred but not required. Volunteers should have a basic understanding of health and nutrition concepts, as well as the ability to communicate these effectively to others. Training will be provided to ensure that all volunteers are equipped with the necessary knowledge to perform their duties effectively.

Experience:
While prior experience in a similar role is advantageous, it is not strictly required. The organization values enthusiasm and a willingness to learn, as well as the ability to engage with diverse populations. Volunteers should be comfortable using technology for communication and data entry, as well as being adaptable to the needs of the program and its participants.

Languages:
Fluency in Spanish is mandatory, as the role involves communication with Spanish-speaking participants. Proficiency in English or other languages is considered a plus, as it may enhance the volunteer's ability to engage with a broader audience and collaborate with diverse teams.

Additional Notes:
This is a remote volunteer position, allowing individuals from various locations to participate. The duration of the contract is not specified, but volunteers are expected to commit to the project for a reasonable period to ensure continuity and effectiveness in their roles. The position is part-time, and volunteers will receive training and support from the WFP team throughout their engagement. Compensation is not provided, as this is a volunteer role, but participants will gain valuable experience and contribute to a meaningful cause.