HUB Coordinator

Job Posting Organization:
Welthungerhilfe (WHH) is a non-profit organization dedicated to alleviating hunger and improving living conditions in developing countries. Established in Germany, WHH operates in numerous countries across the Global South, focusing on sustainable development and humanitarian aid. The organization emphasizes the importance of community involvement and empowerment in its projects, ensuring that local populations are actively engaged in the solutions that affect their lives. WHH has a diverse workforce and is committed to fostering an inclusive environment that values the contributions of all employees.

Job Overview:
The HUB Coordinator position is crucial for the establishment and management of Welthungerhilfe’s Global Admin HUB in Nairobi, which is part of the ZAMI initiative aimed at enhancing administrative efficiency and compliance. The role involves overseeing the daily operations of the HUB, ensuring high-quality service delivery, and facilitating effective communication between the HUB, Country Offices, and Head Office. The HUB Coordinator will play a key role in driving the digital transformation of administrative processes, thereby enabling program teams to concentrate on WHH’s core mission of combating hunger and promoting sustainable development. This position requires a proactive approach to leadership and operational management, with a strong focus on continuous improvement and adaptation to changing organizational needs.

Duties and Responsibilities:

• Build, lead, and continuously develop the Global Admin HUB and its team in Nairobi.
• Lead the recruitment, onboarding, and training of HUB team members in coordination with the Head Office.
• Manage the day-to-day operations of the HUB, providing operational supervision, guidance, and support to the teams.
• Ensure timely, efficient, and high-quality service delivery in accordance with agreed Service Level Agreements.
• Support the phased transition and integration of operational processes and systems into the HUB.
• Act as a key liaison between the HUB, Country Offices, and Head Office, ensuring effective communication, coordination, and alignment across workflows.
• Coordinate the resolution of operational issues together with HUB teams and relevant country stakeholders.
• Ensure compliance and quality assurance across HUB-managed processes in line with internal procedures, controls, and audit requirements.
• Drive continuous improvement of HUB operations and adapt processes in line with WHH’s digital transformation. 1
• Contribute as a key operational stakeholder and member of the ZAMI Core Team, identifying risks and challenges, sharing lessons learned, and supporting successful implementation. 1
• Coordinate the documentation and exchange of lessons learned and good practices between the HUB and Head Office.

Required Qualifications:

• A university or technical college degree in a relevant field.
• 2–5 years of relevant professional experience, ideally gained in countries of the Global South.
• Experience in coordinating and organizing operational processes; experience in financial processing of projects is an advantage.
• Strong leadership and people management skills, with the ability to guide and develop a diverse team.
• Strong organizational and coordination skills and the ability to manage multiple stakeholders and operational priorities.
• A collaborative and solution-oriented working style, combined with initiative and sound decision-making skills.
• Strong intercultural communication and negotiation skills and the ability to work effectively across countries and organizational units.
• Recognition of the growing value of data in the field and eagerness to build awareness and skills to incorporate data-informed approaches into work.

Educational Background:
Candidates must possess a university or technical college degree in a relevant field, which may include areas such as business administration, management, international relations, or a related discipline. This educational background is essential for understanding the complexities of operational management and administrative processes within an international organization.

Experience:
The position requires 2 to 5 years of relevant professional experience, preferably in roles that involve coordinating and organizing operational processes. Experience in financial processing of projects is considered an advantage, as it contributes to the overall efficiency and effectiveness of the HUB's operations. Candidates should have a proven track record of managing teams and projects, particularly in contexts similar to those in the Global South.

Languages:
Excellent English language skills are mandatory for this position, as effective communication is crucial for the role. Additionally, knowledge of another international language, particularly French or Arabic, is considered an advantage, as it enhances the ability to engage with diverse stakeholders and partners across different regions.

Additional Notes:
The position is to be filled as soon as possible, with an initial contract duration of 1 year, and there are very good prospects for an extension. The employment location will be in Nairobi, Kenya. The organization offers fair compensation based on a transparent salary scale, a commitment to employee well-being with a focus on safety, security" style="border-bottom: 1px dotted #007bff !important;">security, and health, and a modern and agile work environment that embraces digitalization and innovation. Furthermore, Welthungerhilfe provides access to diverse learning and development opportunities to support personal and professional growth, as well as numerous other benefits that can be found under their benefits section.