Job Description
Job Posting Organization:
Mercy Corps is a leading global organization founded on the belief that a better world is possible. Established to respond to disasters and hardships, Mercy Corps operates in more than 40 countries worldwide, partnering with communities to implement bold solutions that help people overcome adversity and build stronger communities from within. The organization is committed to fostering resilience and innovation in its operations, ensuring that its workforce is supported through effective employee relations and human resources practices.
Job Overview:
The Global Employee Relations Advisor is a pivotal role within Mercy Corps, providing comprehensive employee relations support across the organization's global operations, particularly focusing on various regions. This position is integral to the Emergency Response and Employee Relations (ER2) Center of Excellence (COE), which is part of the People function at Mercy Corps. The Advisor will manage employee relations cases, contribute to training delivery, assist with the administration of the HR Acuity case management system, and support the Ethics team on HR investigations. The role requires strong interpersonal skills, cultural sensitivity, and the ability to handle confidential information with discretion. The Advisor will work closely with the Senior HR Advisor US and regional/country People Teams to ensure timely case triage, consistent policy application, and effective employee relations support, thereby enhancing the overall employee experience within the organization.
Duties and Responsibilities:
The Global Employee Relations Advisor will be responsible for managing and supporting employee relations cases from intake through resolution, ensuring consistent application of policies and procedures across assigned regions. This includes providing guidance to regional and country People Team practitioners on matters such as performance management, disciplinary actions, grievances, and workplace conflicts. The Advisor will conduct initial case triage and assessments to determine appropriate responses and escalation paths, collaborating with teams to ensure compliance with local labor laws and organizational policies. Additionally, the Advisor will support the implementation of the HR Acuity case management system, assist in generating reports and analytics on ER case trends, and maintain accurate records in compliance with data protection requirements. The role also involves drafting and coordinating separation agreements, mapping and tracking legal cases, supporting training programs for People Team practitioners, and providing ad hoc support to the Ethics team on HR investigations. The Advisor will actively engage in safeguarding practices and uphold the values of Mercy Corps in all interactions.
Required Qualifications:
Candidates for the Global Employee Relations Advisor position must possess a Bachelor's degree in Human Resources, Business Administration, or a related field, with a Master's degree preferred. A minimum of 5 years of progressive experience in Employee Relations or HR generalist roles with significant exposure to employee relations is required. Demonstrated experience in ER case management, including intake, documentation, investigation support, and resolution is essential. Candidates should have fluency in English, with additional fluency in Spanish, French, or Arabic highly recommended. Experience with HR case management systems, knowledge of employment law principles, and strong written and verbal communication skills are also necessary. Professional HR certification (such as SHRM-CP/SCP, PHR/SPHR, or equivalent) is preferred, along with experience working in international organizations or the NGO/humanitarian sector.
Educational Background:
The educational background required for the Global Employee Relations Advisor position includes a Bachelor's degree in Human Resources, Business Administration, or a related field as a minimum requirement. A Master's degree in a relevant field is preferred, indicating a higher level of expertise and understanding of complex HR issues. This educational foundation is critical for effectively managing employee relations cases and understanding the nuances of HR practices across different cultural contexts.
Experience:
The position requires a minimum of 5 years of progressive experience in Employee Relations or HR generalist roles, with a strong emphasis on employee relations exposure. Candidates should have a proven track record in managing ER cases, demonstrating their ability to navigate complex employee issues and provide effective solutions. Experience working in diverse cultural environments and within international organizations or the NGO/humanitarian sector is highly valued, as it equips candidates with the necessary skills to handle sensitive situations with cultural sensitivity and professionalism.
Languages:
Fluency in English is mandatory for the Global Employee Relations Advisor position. Additionally, fluency in Spanish, French, or Arabic is highly recommended, as these languages can enhance communication and collaboration with diverse teams and stakeholders across Mercy Corps' global operations. Proficiency in multiple languages is considered an asset, reflecting the organization's commitment to inclusivity and effective communication in various cultural contexts.
Additional Notes:
This is a home-based (remote) position, which may require occasional travel (up to 20%) to support regional training delivery or address country-level employee relations matters. The role necessitates flexibility to work across multiple time zones to accommodate global operations. Mercy Corps emphasizes ongoing learning, allowing team members to dedicate 5% of their time to personal and professional development activities. The organization is committed to building a diverse and effective team, fostering a culture of trust and respect, and ensuring equal employment opportunities for all applicants. Team members are expected to adhere to the organization's Code of Conduct and safeguarding principles, maintaining professionalism and respect in all interactions.
Mercy Corps is a leading global organization founded on the belief that a better world is possible. Established to respond to disasters and hardships, Mercy Corps operates in more than 40 countries worldwide, partnering with communities to implement bold solutions that help people overcome adversity and build stronger communities from within. The organization is committed to fostering resilience and innovation in its operations, ensuring that its workforce is supported through effective employee relations and human resources practices.
Job Overview:
The Global Employee Relations Advisor is a pivotal role within Mercy Corps, providing comprehensive employee relations support across the organization's global operations, particularly focusing on various regions. This position is integral to the Emergency Response and Employee Relations (ER2) Center of Excellence (COE), which is part of the People function at Mercy Corps. The Advisor will manage employee relations cases, contribute to training delivery, assist with the administration of the HR Acuity case management system, and support the Ethics team on HR investigations. The role requires strong interpersonal skills, cultural sensitivity, and the ability to handle confidential information with discretion. The Advisor will work closely with the Senior HR Advisor US and regional/country People Teams to ensure timely case triage, consistent policy application, and effective employee relations support, thereby enhancing the overall employee experience within the organization.
Duties and Responsibilities:
The Global Employee Relations Advisor will be responsible for managing and supporting employee relations cases from intake through resolution, ensuring consistent application of policies and procedures across assigned regions. This includes providing guidance to regional and country People Team practitioners on matters such as performance management, disciplinary actions, grievances, and workplace conflicts. The Advisor will conduct initial case triage and assessments to determine appropriate responses and escalation paths, collaborating with teams to ensure compliance with local labor laws and organizational policies. Additionally, the Advisor will support the implementation of the HR Acuity case management system, assist in generating reports and analytics on ER case trends, and maintain accurate records in compliance with data protection requirements. The role also involves drafting and coordinating separation agreements, mapping and tracking legal cases, supporting training programs for People Team practitioners, and providing ad hoc support to the Ethics team on HR investigations. The Advisor will actively engage in safeguarding practices and uphold the values of Mercy Corps in all interactions.
Required Qualifications:
Candidates for the Global Employee Relations Advisor position must possess a Bachelor's degree in Human Resources, Business Administration, or a related field, with a Master's degree preferred. A minimum of 5 years of progressive experience in Employee Relations or HR generalist roles with significant exposure to employee relations is required. Demonstrated experience in ER case management, including intake, documentation, investigation support, and resolution is essential. Candidates should have fluency in English, with additional fluency in Spanish, French, or Arabic highly recommended. Experience with HR case management systems, knowledge of employment law principles, and strong written and verbal communication skills are also necessary. Professional HR certification (such as SHRM-CP/SCP, PHR/SPHR, or equivalent) is preferred, along with experience working in international organizations or the NGO/humanitarian sector.
Educational Background:
The educational background required for the Global Employee Relations Advisor position includes a Bachelor's degree in Human Resources, Business Administration, or a related field as a minimum requirement. A Master's degree in a relevant field is preferred, indicating a higher level of expertise and understanding of complex HR issues. This educational foundation is critical for effectively managing employee relations cases and understanding the nuances of HR practices across different cultural contexts.
Experience:
The position requires a minimum of 5 years of progressive experience in Employee Relations or HR generalist roles, with a strong emphasis on employee relations exposure. Candidates should have a proven track record in managing ER cases, demonstrating their ability to navigate complex employee issues and provide effective solutions. Experience working in diverse cultural environments and within international organizations or the NGO/humanitarian sector is highly valued, as it equips candidates with the necessary skills to handle sensitive situations with cultural sensitivity and professionalism.
Languages:
Fluency in English is mandatory for the Global Employee Relations Advisor position. Additionally, fluency in Spanish, French, or Arabic is highly recommended, as these languages can enhance communication and collaboration with diverse teams and stakeholders across Mercy Corps' global operations. Proficiency in multiple languages is considered an asset, reflecting the organization's commitment to inclusivity and effective communication in various cultural contexts.
Additional Notes:
This is a home-based (remote) position, which may require occasional travel (up to 20%) to support regional training delivery or address country-level employee relations matters. The role necessitates flexibility to work across multiple time zones to accommodate global operations. Mercy Corps emphasizes ongoing learning, allowing team members to dedicate 5% of their time to personal and professional development activities. The organization is committed to building a diverse and effective team, fostering a culture of trust and respect, and ensuring equal employment opportunities for all applicants. Team members are expected to adhere to the organization's Code of Conduct and safeguarding principles, maintaining professionalism and respect in all interactions.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.