Information Technology Assistant

Job Posting Organization:
The Danish Refugee Council (DRC) is an international humanitarian organization founded in Denmark in 195

• With a mission to assist refugees and internally displaced persons globally, DRC provides emergency aid, advocates for their rights, and works towards sustainable solutions for a brighter future. The organization has grown significantly over the years, employing over 7,000 staff and engaging around 8,000 volunteers. DRC operates in numerous countries, focusing on conflict-affected areas and displacement routes, and aims to support successful integration and voluntary return for displaced individuals. DRC Syria has been active since 2008, initially addressing the Iraqi refugee crisis and later expanding its efforts to respond to the ongoing Syria crisis. The organization employs an area-based approach to support internally displaced persons (IDPs), returnees, and host communities across various sectors, including Economic Recovery, Protection, WASH, Shelter, and Humanitarian Disarmament. DRC's rapid response mechanism allows for quick action in emergencies, and its programs are designed to foster resilience in communities facing protracted displacement and post-conflict recovery.

Job Overview:
The Information Technology Assistant plays a crucial role in ensuring the smooth operation of the organization's IT infrastructure. This position involves providing day-to-day technical support to staff, maintaining hardware and software systems, and ensuring compliance with IT policies and security" style="border-bottom: 1px dotted #007bff !important;">security standards. The IT Assistant is responsible for troubleshooting various IT equipment, managing user accounts, and supporting network services. The role is vital for maintaining efficient IT operations, which directly impacts the organization's ability to deliver humanitarian aid effectively. The IT Assistant will work closely with other IT staff and departments to ensure that all technical issues are resolved promptly and that the IT environment is conducive to the organization's mission.

Duties and Responsibilities:
The duties and responsibilities of the Information Technology Assistant include:

• Providing first-line technical support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
• Installing, configuring, maintaining, and troubleshooting Windows operating systems, Microsoft 365 applications, and standard business software.
• Supporting users with hardware, software, network, and connectivity issues, ensuring timely resolution through the IT ticketing system.
• Assisting in managing user accounts, email services, access permissions, and Microsoft 365 administration.
• Supporting the installation, maintenance, and monitoring of LAN, Wi-Fi, switches, routers, and internet connectivity.
• Configuring and maintaining network printers, scanners, and ID card printers.
• Maintaining accurate IT asset inventory, preparing equipment for new staff, and supporting onboarding and offboarding activities.
• Assisting in maintaining server rooms, UPS systems, CCTV, access control systems, and structured cabling.
• Coordinating with external vendors for maintenance, repairs, and warranty services. 1
• Following IT security policies, ensuring endpoint protection, and reporting security incidents or vulnerabilities. 1
• Preparing basic technical documentation, updating asset records, and performing other IT-related duties assigned by the supervisor. 1
• Supporting IT specialists in preparing monthly IT reports.

Required Qualifications:
The required qualifications for the Information Technology Assistant position include a minimum of 2 years of experience in IT support or a similar role. Candidates should possess a good knowledge of Windows operating systems, Microsoft 365, networking fundamentals, hardware troubleshooting, and IT support tools. Strong customer service skills and problem-solving abilities are essential for this role, as the IT Assistant will be the first point of contact for technical issues faced by staff.

Educational Background:
Candidates for the Information Technology Assistant position should have a diploma or bachelor’s degree in information technology, Computer Science, Information Systems, or a related field. This educational background provides the foundational knowledge necessary for understanding IT systems and support processes.

Experience:
The position requires a minimum of 2 years of relevant experience in IT support or a similar role. This experience should include hands-on work with IT systems, troubleshooting, and providing technical support to users. Familiarity with various IT tools and technologies is also essential to effectively perform the duties of the role.

Languages:
The mandatory language for this position is Arabic, as it is crucial for communication with staff and stakeholders in Syria. Basic English is also required, which will aid in understanding technical documentation and communicating with international colleagues.

Additional Notes:
The contract length for this position is six months, with the possibility of extension based on performance and available funding. The level of the position is classified as Non-Management-I, and it is located in Damascus, Syria. The expected start date is as soon as possible. Interested candidates must submit a cover letter and an updated CV, both in the same language as the vacancy note, as CV-only applications will not be considered. The application process is open until 23 August 2026, and due to the urgency of the position, applications will be reviewed on a rolling basis. DRC is committed to diversity and inclusion in its workforce and aims for a balanced representation of men and women in management roles.