IT Operations Associate

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who work tirelessly to ensure effective humanitarian assistance reaches millions of people globally. WFP is committed to diversity and inclusion, encouraging qualified candidates from all backgrounds to apply. The organization has received numerous accolades, including the 2020 Nobel Peace Prize, recognizing its efforts in combating hunger and promoting security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security.

Job Overview:
The IT Operations Associate position at WFP is crucial for ensuring the effective delivery of IT services within the organization. The role involves coordinating and guiding IT maintenance and support activities to facilitate the efficient provision of technology-related services. The associate will be expected to work autonomously, demonstrating initiative and sound judgment in managing daily challenges. This position requires a proactive approach to problem-solving and the ability to work collaboratively with a team to enhance the overall IT service delivery. The associate will also play a key role in training staff on IT systems and technologies, ensuring that all personnel have the necessary tools and knowledge to perform their duties effectively. The position is based in Toliara and Bekily, Madagascar, and offers an opportunity to contribute to WFP's mission of alleviating hunger and supporting vulnerable populations.

Duties and Responsibilities:

• Conduct maintenance tasks on systems and hardware, including specialized network monitoring and system protection, to ensure technology operates efficiently.
• Monitor technology reliability, assess user needs, analyze data, and prepare accurate reports to recommend IT solutions that facilitate informed decision-making.
• Respond independently to IT inquiries, escalating issues as necessary to ensure accurate information is communicated to staff.
• Provide standard technical training to end-users on common technologies and systems to assist WFP personnel in their work.
• Offer guidance and training to less experienced colleagues to enhance their IT support capabilities and contribute to staff capacity building.
• Assist in coordinating the rollout of new applications to equip WFP staff with the tools needed for effective work.
• Develop standard documents, such as user manuals or technical sheets, to ensure staff have access to essential information regarding IT services and products.
• Implement improvements to methods and processes within the IT Division to enhance the quality of IT services provided.
• Ensure installation and maintenance of telecommunications systems and equipment to optimize services in accordance with established operating procedures. 1
• Coordinate a team of IT professionals to ensure individual and collective objectives are met in compliance with applicable regulations and policies. 1
• Apply emergency response processes and procedures as needed to assist with urgent food assistance requirements. 1
• Perform any other tasks as required by the organization.

Required Qualifications:
The ideal candidate for the IT Operations Associate position should possess a secondary school education, with a post-secondary certificate in a relevant functional area being desirable. A minimum of six years of professional experience in the IT field is required, with a proven track record in service management analysis and the formulation of recommendations for service improvement. Experience in operational procedure redesign and participation in procurement and budgeting processes within country offices is also essential. Candidates should demonstrate a solid understanding of IT governance, project management principles, and service management standards to ensure excellence in service delivery.

Educational Background:
Candidates must have completed secondary education, with a post-secondary qualification in a relevant field being advantageous. This educational background provides the foundational knowledge necessary for understanding the technical aspects of IT operations and support.

Experience:
A minimum of six years of relevant professional experience in IT operations or support is required. Candidates should have experience in analyzing service management results and making recommendations for improvements. Participation in operational procedure redesign and familiarity with procurement and budgeting processes in a country office context is also necessary.

Languages:
Fluency in French (level C) is mandatory for this position. Knowledge of English is considered an asset, enhancing communication capabilities within the international context of WFP's operations.

Additional Notes:
This position is offered as a Service Contract (SC6) for a duration of 12 months, with the possibility of renewal. The role is based in Toliara and Bekily, Madagascar, and involves working in a multicultural environment. WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees for application or recruitment processes, ensuring a fair and transparent hiring process.