Job Description
Job Posting Organization:
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of individuals who are committed to the mission of alleviating hunger and improving security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security. WFP's core values include Integrity, Collaboration, Commitment, Humanity, and Inclusion, and it strives to create a diverse and inclusive workforce that reflects the communities it serves. The organization has received numerous accolades for its work, including the Nobel Peace Prize in 2020, highlighting its significant contributions to global humanitarian efforts. WFP is committed to personal and professional development, offering various training and mobility opportunities to its employees, ensuring they are equipped to meet the challenges of their roles effectively.
Job Overview:
The IT Operations Associate position is crucial for coordinating and guiding Information Technology maintenance and support activities within the WFP. This role is designed to ensure the effective delivery of IT services, which are essential for the organization's operations in the field. The job holder will be expected to demonstrate a high level of responsibility and initiative, responding independently to queries and managing unforeseen problems that may arise. The position requires a proactive approach to managing resources and coaching a team of support staff. The IT Operations Associate will play a key role in monitoring technology reliability, identifying user needs, analyzing data, and producing reports to recommend IT solutions that support informed decision-making. Additionally, the role involves providing technical training to end users and supporting the implementation of new applications to enhance the capabilities of WFP staff. Overall, this position is integral to ensuring that WFP staff have the necessary tools and support to perform their duties effectively, thereby contributing to the organization's mission of delivering humanitarian assistance.
Duties and Responsibilities:
The IT Operations Associate will be responsible for a variety of tasks, including but not limited to: conducting system and hardware maintenance to ensure technology operates effectively; monitoring technology reliability and identifying user needs; analyzing data and producing reports to recommend IT solutions; resolving standard IT queries independently and providing accurate information to staff; delivering standard technical training to end users on commonly used technology and systems; guiding and training junior colleagues in IT support services; coordinating the implementation of new applications; drafting standard materials such as end-user and technical documentation; implementing improvements to methods and processes within the IT division; coordinating the installation and maintenance of telecommunications systems; managing a team of IT staff to meet individual and team objectives; and following emergency response processes to support food assistance needs.
Required Qualifications:
Candidates for the IT Operations Associate position must possess a completion of secondary school education, with a post-secondary certificate in IT or a related functional area being desirable. Additionally, candidates should have six or more years of progressively responsible work experience in a related business stream, demonstrating solid experience in digital solutions and data management. Desirable qualifications include experience in analyzing service management results, participating in business process re-engineering efforts, and involvement in the country office procurement and budgeting process.
Educational Background:
The educational background required for this position includes a completion of secondary school education. A post-secondary certificate in Information Technology or a related functional area is considered desirable, as it provides foundational knowledge and skills necessary for the role.
Experience:
The position requires candidates to have a minimum of six years of progressively responsible work experience in a related field. This experience should include solid exposure to digital solutions and data management, which are critical for the effective performance of the job. Candidates should also have experience in analyzing service management results and making recommendations for service enhancements, as well as participating in business process re-engineering efforts.
Languages:
Fluency in both oral and written communication in English is mandatory for this position (Level C). Additionally, fluency in the local language, Somali, is considered a desirable asset, as it can enhance communication with local staff and stakeholders.
Additional Notes:
The IT Operations Associate position is offered as a Service Contract at the SC 6 level, with a duration of 12 months. The role is based in Dollo Ado, Ethiopia, and is part of the TEC unit/division. WFP emphasizes a commitment to diversity and equal employment opportunities, encouraging qualified candidates from all backgrounds to apply. The organization provides an attractive compensation package and invests in the personal and professional development of its employees through various training and mentorship programs. All applications must be submitted through WFP's online recruiting system, and candidates are advised to ensure their profiles are complete and accurate before applying.
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of individuals who are committed to the mission of alleviating hunger and improving security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security. WFP's core values include Integrity, Collaboration, Commitment, Humanity, and Inclusion, and it strives to create a diverse and inclusive workforce that reflects the communities it serves. The organization has received numerous accolades for its work, including the Nobel Peace Prize in 2020, highlighting its significant contributions to global humanitarian efforts. WFP is committed to personal and professional development, offering various training and mobility opportunities to its employees, ensuring they are equipped to meet the challenges of their roles effectively.
Job Overview:
The IT Operations Associate position is crucial for coordinating and guiding Information Technology maintenance and support activities within the WFP. This role is designed to ensure the effective delivery of IT services, which are essential for the organization's operations in the field. The job holder will be expected to demonstrate a high level of responsibility and initiative, responding independently to queries and managing unforeseen problems that may arise. The position requires a proactive approach to managing resources and coaching a team of support staff. The IT Operations Associate will play a key role in monitoring technology reliability, identifying user needs, analyzing data, and producing reports to recommend IT solutions that support informed decision-making. Additionally, the role involves providing technical training to end users and supporting the implementation of new applications to enhance the capabilities of WFP staff. Overall, this position is integral to ensuring that WFP staff have the necessary tools and support to perform their duties effectively, thereby contributing to the organization's mission of delivering humanitarian assistance.
Duties and Responsibilities:
The IT Operations Associate will be responsible for a variety of tasks, including but not limited to: conducting system and hardware maintenance to ensure technology operates effectively; monitoring technology reliability and identifying user needs; analyzing data and producing reports to recommend IT solutions; resolving standard IT queries independently and providing accurate information to staff; delivering standard technical training to end users on commonly used technology and systems; guiding and training junior colleagues in IT support services; coordinating the implementation of new applications; drafting standard materials such as end-user and technical documentation; implementing improvements to methods and processes within the IT division; coordinating the installation and maintenance of telecommunications systems; managing a team of IT staff to meet individual and team objectives; and following emergency response processes to support food assistance needs.
Required Qualifications:
Candidates for the IT Operations Associate position must possess a completion of secondary school education, with a post-secondary certificate in IT or a related functional area being desirable. Additionally, candidates should have six or more years of progressively responsible work experience in a related business stream, demonstrating solid experience in digital solutions and data management. Desirable qualifications include experience in analyzing service management results, participating in business process re-engineering efforts, and involvement in the country office procurement and budgeting process.
Educational Background:
The educational background required for this position includes a completion of secondary school education. A post-secondary certificate in Information Technology or a related functional area is considered desirable, as it provides foundational knowledge and skills necessary for the role.
Experience:
The position requires candidates to have a minimum of six years of progressively responsible work experience in a related field. This experience should include solid exposure to digital solutions and data management, which are critical for the effective performance of the job. Candidates should also have experience in analyzing service management results and making recommendations for service enhancements, as well as participating in business process re-engineering efforts.
Languages:
Fluency in both oral and written communication in English is mandatory for this position (Level C). Additionally, fluency in the local language, Somali, is considered a desirable asset, as it can enhance communication with local staff and stakeholders.
Additional Notes:
The IT Operations Associate position is offered as a Service Contract at the SC 6 level, with a duration of 12 months. The role is based in Dollo Ado, Ethiopia, and is part of the TEC unit/division. WFP emphasizes a commitment to diversity and equal employment opportunities, encouraging qualified candidates from all backgrounds to apply. The organization provides an attractive compensation package and invests in the personal and professional development of its employees through various training and mentorship programs. All applications must be submitted through WFP's online recruiting system, and candidates are advised to ensure their profiles are complete and accurate before applying.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.