Asistente Técnico de Tecnologías de la Información y las Comunicaciones (ICT)

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization that assists people who have been forced to flee their homes due to conflict, persecution, or natural disasters. Established in 1946, NRC operates in over 30 countries worldwide, providing aid and support to millions of people in need. The organization is dedicated to defending the rights of refugees and internally displaced persons, ensuring they receive the necessary assistance and protection. NRC is recognized for its high-quality aid and commitment to diversity, equity, and inclusion, fostering a supportive culture that encourages professional growth and innovation among its employees.

Job Overview:
The position of Asistente Técnico de ICT is crucial for supporting the daily execution of design, development, implementation, and support functions related to digital tools within the ICT unit. The role involves ensuring adherence to NRC policies, tools, manuals, and guidelines while assisting in the implementation of the support function portfolio according to the action plan. The assistant will prepare and develop status reports required by ICT management, ensure proper documentation filing, and promote ideas to strengthen support functions. Additionally, the role includes supporting ICT projects and changes in established system infrastructure, maintaining ICT equipment updated with NRC's global software standards, and providing training to NRC staff on the effective use of relevant ICT tools. The assistant will also manage and resolve incidents and requests reported through the help desk tool (FreshService).

Duties and Responsibilities:
The Asistente Técnico de ICT will be responsible for ensuring adherence to NRC policies and guidelines, supporting the implementation of the support function portfolio, preparing status reports for management, and maintaining proper documentation. Specific responsibilities include assigning and tracking the resolution of cases reported through the help desk tool, providing first and second-level technical support for hardware, software, networks, and user inquiries, and assisting in the implementation of ICT standards. The assistant will manage the ICT infrastructure, including connectivity with Internet providers, antivirus, computing equipment, and software applications. They will install and configure institutional software tools, ensure the proper operation of LAN/WAN networks, and liaise with suppliers for warranty management. The role also involves providing training to NRC staff, requisitioning software licenses, and implementing procedures to ensure security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">information security. The assistant will support logistics related to technology elements and perform preventive and corrective maintenance on equipment, as well as advise program teams on technological standards.

Required Qualifications:
Candidates must possess a technical degree or be in the final semesters of a degree in systems engineering, computer science, electronics, or related fields. A minimum of one year of work experience in support functions within humanitarian contexts is required, along with experience in complex and changing environments. Candidates should be available for travel to locations with endemic diseases and have basic knowledge of the English language. Additionally, candidates should demonstrate competencies in the use of office tools, knowledge of LAN/WAN networks, Windows and other operating systems, antivirus systems, and experience with HelpDesk platforms. Familiarity with Microsoft software is valued, as is knowledge in asset management.

Educational Background:
The educational background required for this position includes a technical degree or being in the final semesters of a relevant degree program such as systems engineering, computer science, electronics, or similar fields. This educational foundation is essential for understanding the technical aspects of the role and effectively supporting ICT functions within the organization.

Experience:
The position requires a minimum of one year of relevant work experience in support functions, particularly in humanitarian contexts. Candidates should have experience working in complex and dynamic environments, demonstrating adaptability and problem-solving skills. Experience in providing technical support and managing ICT infrastructure is highly valued, as is the ability to work collaboratively in a team setting.

Languages:
Basic knowledge of English is mandatory for this position. Proficiency in additional languages may be considered an asset, enhancing communication within diverse teams and with stakeholders in various regions.

Additional Notes:
This position may require frequent travel to areas affected by endemic diseases. The role is full-time, and candidates should be prepared for the responsibilities associated with working in challenging environments. NRC emphasizes a zero-tolerance approach to exploitation, abuse, and harassment, and expects all employees to contribute to a safe and respectful workplace.