Retail Assistant Store Manager

Job Posting Organization:
Save the Children Australia is a prominent non-profit organization dedicated to improving the lives of children and communities in need. Established with a mission to protect and empower children, the organization operates in various regions across Australia and globally. It is known for its commitment to diversity, inclusion, and creating impactful programs that address the challenges faced by vulnerable populations. The organization employs a diverse workforce and actively encourages applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander candidates. Save the Children Australia is also a child-safe organization, ensuring the safety and well-being of children in all its operations.

Job Overview:
The Retail Assistant Store Manager position at Save the Children Australia is a permanent part-time role based in the Prospect Op Shop. This position is designed for individuals who are passionate about making a difference in the community and want their work to have a meaningful impact. The role involves overseeing the daily operations of the store, driving sales, and providing excellent customer service. The successful candidate will work on set days, specifically Tuesdays, Wednesdays, and Sundays, with the Sunday shift running from 10.45 am to 4.15 pm. This schedule allows for a balanced work-life dynamic, giving employees the opportunity to enjoy their mornings while contributing to a cause that supports children and families in need. The Retail Assistant Store Manager will be responsible for training and inspiring volunteers, maintaining store presentation, and ensuring that the store meets its sales targets while fostering a positive shopping experience for customers.

Duties and Responsibilities:
The duties and responsibilities of the Retail Assistant Store Manager include:

• Supporting and managing volunteer teams to ensure the smooth operation of the Prospect store.
• Driving sales and customer service initiatives to meet and exceed sales targets, celebrating achievements with the team.
• Training, coaching, and motivating volunteers to create a cohesive and enjoyable working environment.
• Maintaining the store's appearance, ensuring it is welcoming and well-organized for customers.
• Managing stock levels and daily operations, including inventory management and merchandising.
• Acting as the primary problem solver for any challenges that arise during store operations.
• Engaging with customers to provide exceptional service and build lasting relationships.
• Collaborating with the retail team to implement promotional strategies and community engagement activities.

Required Qualifications:
Candidates for the Retail Assistant Store Manager position should possess the following qualifications:

• Proven experience in retail and customer service, with a preference for candidates who have prior leadership experience.
• Strong organizational skills and the ability to communicate effectively with team members and customers.
• A demonstrated ability to build relationships and motivate others, fostering a positive team environment.
• A willingness to engage in hands-on tasks, including stock management and troubleshooting operational issues.
• A valid driver's license and a Working with Children Check are mandatory for this role.

Educational Background:
While specific educational qualifications are not explicitly stated, candidates are expected to have a background that supports their retail and customer service experience. Relevant training or certifications in retail management or customer service may be advantageous.

Experience:
The ideal candidate should have a solid background in retail and customer service, with a minimum of 1-2 years of experience in a similar role. Experience in leading a team or managing a retail environment is highly desirable, as it demonstrates the ability to drive sales and manage operations effectively.

Languages:
English is the mandatory language for this position, as effective communication with customers and team members is essential. Additional language skills may be considered an asset, particularly in diverse communities.

Additional Notes:
This position is part-time and permanent, with specific working hours on Tuesdays, Wednesdays, and Sundays. The organization offers various employee benefits, including individual learning plans for career development, internal employment opportunities, and support for workplace wellness. Employees also have access to a confidential Employee Wellbeing Program and full salary packaging benefits. The organization is committed to diversity and inclusion, encouraging applications from all backgrounds, and ensuring a supportive work environment for all employees.