Donor Care Intern

Job Posting Organization:
The organization is dedicated to providing exceptional service to donors and strengthening long-term relationships. It operates within the framework of Canadian laws and regulations, ensuring that all employees are legally eligible to work in Canada. The organization values diversity and inclusion, and it aims to create a supportive environment for its staff and interns. The organization is committed to enhancing the donor experience through effective communication and engagement strategies, and it plays a significant role in the nonprofit sector.

Job Overview:
The Donor Care Intern plays a crucial role in supporting the Donor Care team by delivering exceptional service to donors and fostering long-term relationships. The intern will assist with various tasks, including responding to donor inquiries, processing donations, and maintaining accurate records in the CRM system. Additionally, the intern will support acknowledgment and stewardship activities, which are essential for building trust and loyalty among donors. The role also involves preparing donor communications, generating reports, and contributing to special projects aimed at enhancing the overall donor experience. This internship provides an excellent opportunity for individuals interested in gaining hands-on experience in donor relations and nonprofit management.

Duties and Responsibilities:
The intern will be responsible for a variety of tasks, including but not limited to:

• marketing" style="border-bottom: 1px dotted #007bff !important;">Digital Marketing: Creating and updating donation pages, advocacy pages, and other landing pages to improve their appearance, conversion rates, and tracking capabilities.
• Email Fundraising: Assisting the digital team in stewarding donors and supporters, which includes preparing and sending emails to engage and inform them.
• Creative Support: Collaborating with the team to develop new creative content for digital ads, direct mail, and television campaigns. The intern will also help write campaign briefs to share with existing agencies.
• Analytics and Reporting: Assisting with the research and analysis of data related to all fundraising and marketing efforts. This includes pulling information from various sources to report on the effectiveness of marketing and communication materials.
• Market Research: Conducting research on current market trends and scoping new vendors for the donor acquisition program. The intern will present ongoing learnings and recommendations to the team.
• Administration: Providing general administrative support and completing other tasks as requested by the team.
• Learning and Development: Actively participating in training sessions, team meetings, and workshops to enhance skills and knowledge.

Required Qualifications:
The minimum qualifications required for this position include:

• A university degree or college degree in progress (completed at least 2 years of study) or completed within the last 24 months. A degree in Communications, Marketing, or International Development is considered an asset.
• Strong attention to detail is essential for maintaining accurate records and producing high-quality work.
• Excellent oral and written communication skills are necessary for effective donor engagement and collaboration with team members.
• The ability to work quickly and efficiently under deadlines is crucial in a fast-paced environment.
• The intern should be able to work independently as well as part of a team, demonstrating flexibility and adaptability.
• Good computer skills, particularly in Microsoft Word, Excel, and PowerPoint, are required.
• Knowledge of or experience in database entry/management is an asset, as it will aid in maintaining donor records and tracking contributions.

Educational Background:
Candidates must have a university degree or college degree in progress, having completed at least two years of study, or have completed their degree within the last 24 months. A degree in Communications, Marketing, or International Development is particularly relevant and considered an asset for this role. This educational background will provide the necessary foundation for understanding donor relations and marketing strategies.

Experience:
This position does not require extensive prior experience, but candidates should demonstrate a strong willingness to learn and develop their skills in donor care and marketing. Any relevant experience in communications, marketing, or nonprofit work will be beneficial. The ideal candidate will have a proactive attitude and be eager to contribute to the team's success while gaining valuable experience in the field.

Languages:
Fluency in written and spoken English is mandatory for this position, as effective communication with donors and team members is essential. Additionally, proficiency in French is considered a strong asset, as it will enhance the organization's ability to engage with a broader audience and serve diverse donor populations.

Additional Notes:
This internship is not remote and requires the intern to be physically present in Toronto. The position is classified as an internship, and applicants must be legally eligible to work in Canada at the time of application. This includes Canadian citizens, permanent residents, or individuals holding a valid work permit. The target start date for this internship is July 1, 2026, and the deadline for applications is May 29, 202

• The organization does not specify a functional clearance requirement for this role.