Alternant·e en Relation Donateurs

Job Posting Organization:
Action contre la Faim, established in 1979, is an international non-governmental organization dedicated to combating hunger worldwide. Its humanitarian principles—independence, neutrality, non-discrimination, free and direct access to victims, professionalism, and transparency—have defined its identity for 45 years. The organization's mission is to save lives by eliminating hunger through the prevention, detection, and treatment of undernutrition, particularly during and after emergencies related to conflicts and natural disasters. Action contre la Faim coordinates its programs around seven areas of activity: Nutrition and Health, Mental Health and psychosocial-support" style="border-bottom: 1px dotted #007bff !important;">Psychosocial Support, security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">Food Security and Livelihoods, Water, Sanitation and Hygiene, Advocacy, Climate, and Research. In 2024, Action contre la Faim assisted over 26 million people in 57 countries worldwide. More information can be found at www.actioncontrelafaim.org.

Job Overview:
The position of Alternant·e en Relation Donateurs involves providing support in the deployment of the donor relationship strategy. The candidate will assist the entire Donor Relations team in implementing this strategy and contribute to the daily management of donor relationships. This includes managing the donation entry service provider, monitoring the processing of the association's fundraising, organizing and participating in regular meetings with the data entry provider, coordinating exchanges with internal contributors, and communicating with various departments involved in donation processing, such as the Marketing department. The role also entails managing service providers that support donor relations, assisting in the oversight of the routing service (processing tax receipts), and tracking the performance of call and email relay services. The candidate will contribute to managing and archiving exchanges with donors and work closely with the donor relations support officer. Additionally, the role includes improving practices within the Donor Relations department by ensuring compliance with procedures, optimizing management and tracking practices for donations, and proposing areas for improvement to enhance operational efficiency. The candidate will also participate in creating and updating administrative tools and support materials for donors, such as FAQs, questionnaires, and letters, and contribute to debriefing expatriates to gather testimonials and enrich responses to donors. Furthermore, the candidate will conduct research on new tools and practices in donor relations, participate in internal and external benchmarks, and contribute to the reflection on the evolution and innovation of donor relations practices.

Duties and Responsibilities:

• Support the deployment of the donor relationship strategy.
• Assist the Donor Relations team in implementing the strategy.
• Manage the daily relationship with donors.
• Oversee the donation entry service provider.
• Monitor the processing of fundraising activities.
• Organize and participate in regular meetings with the data entry provider.
• Coordinate exchanges with internal contributors.
• Communicate with various departments involved in donation processing (e.g., Marketing).
• Manage service providers that support donor relations. 1
• Assist in overseeing the routing service (tax receipt processing). 1
• Track the performance of call and email relay services. 1
• Contribute to managing and archiving exchanges with donors. 1
• Work closely with the donor relations support officer. 1
• Ensure compliance with procedures within the Donor Relations department. 1
• Optimize management and tracking practices for donations. 1
• Propose areas for improvement for operational efficiency. 1
• Participate in creating and updating administrative tools and support materials for donors (FAQs, questionnaires, letters). 1
• Contribute to debriefing expatriates to gather testimonials for donor responses. 1
• Conduct research on new tools and practices in donor relations. 2
• Participate in internal and external benchmarks. 2
• Contribute to the evolution and innovation of donor relations practices.

Required Qualifications:
The ideal candidate should be pursuing higher education, such as a BTS or IUT in commercial techniques, sales administration, or marketing, and possess knowledge in customer relations. They should be recognized for their excellent interpersonal skills and listening abilities, capable of establishing trust with various stakeholders. The candidate must demonstrate initiative and autonomy, be comfortable managing multiple activities simultaneously, and be appreciated for their organizational skills. Proficiency in the Microsoft Office Suite (Access, Word, Excel with advanced functions, PowerPoint) is essential, along with a comfort level with numerical data. A strong sensitivity to solidarity actions and volunteer engagement is a significant asset for this position.

Educational Background:
Candidates should be enrolled in a higher education program, specifically a BTS or IUT in fields related to commercial techniques, sales administration, or marketing. This educational background is crucial for understanding the dynamics of donor relations and the necessary skills for effective communication and management in this role.

Experience:
While specific prior experience may not be mandatory, any experience in customer relations, sales, or administrative roles would be beneficial. The candidate should demonstrate a willingness to learn and adapt quickly to the responsibilities of the position, showcasing their ability to handle tasks related to donor management and support.

Languages:
Fluency in French is mandatory, as all communications and documentation will be conducted in this language. Proficiency in English or other languages would be considered a plus, enhancing the candidate's ability to engage with a diverse range of donors and stakeholders.

Additional Notes:
The position is offered as an apprenticeship or professionalization contract for a duration of 12 months. The work location is in Montreuil (Seine-Saint-Denis), with a desired rhythm of two weeks on and one week off. Salary is based on the legal minimum, adjusted according to age and level of education, spread over 13 months. Employees are entitled to 21 days of RTT (reduced working time) and 25 days of paid leave, prorated based on presence. Health coverage and insurance are provided, with 80% covered by Action contre la Faim. Transportation costs are reimbursed at 50% for the commute between home and work. Meal vouchers are partially covered by the organization (60% of an 8-euro value). Additionally, employees receive 170 euros per year for social works and discounts on cinema tickets. The organization supports remote work, allowing employees to choose to work fully or partially from home, with a requirement of four days per month at the headquarters for meetings and collective events. The first six weeks will require two days of presence per week for team integration. The role may involve prolonged sitting, oral communication, and screen work.