Travel and Shipping Specialist

Job Posting Organization:
The Shared Services Centre (SSC) is dedicated to enhancing the efficiency and effectiveness of service delivery within the organization. Established to streamline processes and ensure quality assurance, the SSC plays a crucial role in managing transactional processes and improving customer satisfaction. The organization focuses on continuous improvement, aiming to drive service excellence while reducing costs through process standardization, automation, and self-service capabilities. The SSC operates in various countries, providing support to internal and external customers and ensuring that services are delivered in a timely and efficient manner.

Job Overview:
The Travel and Shipping Specialist is a pivotal role within the Travel Unit of the Shared Services Centre, primarily focusing on Shipping Operations. This position requires a proactive approach to liaising between relocating staff members and contracted service providers, ensuring that all necessary shipping and insurance information is communicated effectively. The specialist will provide guidance on organizational rules and procedures related to shipments and insurance, responding to queries from various stakeholders including travellers, Human Resources, and Field Offices. The role also involves reviewing and processing shipping invoices and insurance claims, maintaining accurate records, and monitoring international shipments. The specialist will be responsible for addressing complaints and ensuring high service quality, while also supporting the monitoring of contracts related to household goods and personal effects relocations. Staying informed about industry practices and regulations is essential for success in this role, as is the ability to recommend process improvements and track corrective actions.

Duties and Responsibilities:
The Travel and Shipping Specialist will have a comprehensive set of responsibilities, including:

• Liaising between relocating staff and service providers to provide necessary shipping and insurance information.
• Offering guidance on organizational rules and procedures related to shipments and insurance.
• Responding to queries from various stakeholders regarding shipping and insurance matters.
• Reviewing and processing shipping invoices and insurance claims for accuracy and compliance.
• Maintaining shared files, including shipping records and performance reports.
• Monitoring international shipments of household goods and personal effects.
• Addressing complaints and ensuring prompt resolutions to uphold service quality.
• Supporting the monitoring and coordination of international relocations contracts.
• Assessing recurring service issues and recommending process improvements. 1
• Staying informed of industry practices and regulations to monitor provider performance. 1
• Performing other duties as required.

Required Qualifications:
Candidates must meet the following minimum requirements:

• Secondary school education is required; a university degree in logistics, supply chain, business administration, or a related field is an asset.
• A minimum of 4 years of experience in freight forwarding, logistics, or international relocations, with direct experience in shipment planning and customs procedures.
• Experience in managing service providers under contractual agreements is advantageous.
• Proficient working knowledge of English (level B).
• Candidates must be nationals or residents of Hungary with a valid work permit.

Educational Background:
The educational background required for this position includes a secondary school education as a minimum. A university degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in logistics, supply chain, business administration, or a related field is considered an asset and will enhance a candidate's qualifications for the role.

Experience:
The position requires at least 4 years of relevant experience in freight forwarding, logistics, or international relocations. Candidates should have direct experience with shipment planning, documentation, and customs procedures, as well as experience in monitoring and managing service providers under contractual agreements, which is considered an asset.

Languages:
A working knowledge of English at a proficient level (level B) is mandatory for this position. Additionally, knowledge of other official FAO languages such as Arabic, Chinese, French, Russian, or Spanish at an intermediate level (level B) is considered beneficial and may enhance a candidate's profile.

Additional Notes:
This position is likely to be full-time and may involve working with international teams. The role is based in Budapest, Hungary, and candidates must be nationals or residents with a valid work permit. The job may involve a contract duration that is not specified in the provided information, and compensation and benefits details are also not included.